Contact Groupon Merchant Support
Published by Groupon, Inc. on 2023-11-08 About: The new Groupon Merchant app lets you manage your Groupon campaigns directly
from your smartphone.
Use the Groupon Merchant app to:
Easily scan and redeem
Groupons using your phone’s camera or keypad
Get detailed insights into your
campaign performance
View your payment details\nSee and respond to customer
feedback
To get started, download the app and sign in to your Groupon merchant
account.
How to Contact Groupon Merchant Customer Service/Support
Listed below are our top recommendations on how to get in contact with Groupon Merchant. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Groupon Merchant. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Groupon, Inc.
96.97% Contact Match
Developer: Groupon, Inc.
E-Mail: [email protected]
Website: Visit Groupon Merchant Website
60.87% Contact Match
Developer: Groupon, Inc.
E-Mail: [email protected]
Website: Visit Groupon, Inc. Website
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Reported Issues: 10 Comments
By Davorka Jelavic
1 year agoI have just set up my account for Groupon Merchant, but since I have recently moved and still do not know my new address by heart, I have entered my old one, thinking I can change it later (like you can with 99% of sites like this), which I did. But I was wrong. When I finished making my campaign and saw that my old address is there (even though I have changed it), and when I got to the part of confirming to the agreement, my old address was listed there again. Naturally I have not confirmed that agreement, simply because for tax purposes it makes a big difference (where I used to live taxes were 15% and at my new address where I live now, taxes are 5%). I tried to contacting customer services - 4 times I have chatted with different representative, and they said that they can not do anything regarding that and that the first address is my prime address that system automatically puts into agreements and that can not be changed. I asked how can I delete /cancel my account, and they said that that is impossible and not allowed due to their record keeping of how many merchants they have. This is shocking! They suggested to make a new account, but I can not use any of the information that I have used for the current one or the system will see it as a duplicate. I have one business, I do not want to open another just for this reason. Then I noticed something else that worries me. Even though I have not confirmed the agreement and I HAVE NOT confirmed my banking details (I have entered it, but DID NOT confirmed with the check mark that I have authority to use that account), banking information was miraculously added to my account and I could not delete it. So now I truly feel vulnerable and exposed. I can not use Groupon because they are unwilling to correct my address, they have all my personal info and I do not even have a chance to withdraw it and close the account that I am unable to use, ever. At this day and age I am shocked that this is happening and how untransparent and unapproachable this big company is. Minimum that everybody should have is possibility to withdrawn your approval and close the account when you wish to do that. This is simply ridiculous and I can not believe that this is legal.
By Jinhong Zhao
1 year agoI setup a campaign for a month, it was modified to run indefinitely. Some customer's coupons were not redeemed after they used them. I have paid my employees but have no payment from groupon, and have no facility to cancel my account. I just want out.
By Sean pinnell
1 year agoHi we have sold our business and the new owner want us to cancel the deal we have going on Groupon so the sales are clear and so they can make their own campaign. How do we contact you and get this done??
By Love
1 year agoI need to update my banking information and the page for updating this via merchant support keeps buffering. I've been at this for a week now and have chatted with customer support to get a phone number or contact email. Unfortunately, they were unable to help me. Groupon, you have to DO BETTER for your merchants. Please have someone reach out to me via email so I can clear this situation up. It is affecting me getting paid for services I have already rendered.
By nellie novillo
1 year agoI DID NOT GET PAID FOR MY LAST 2 CLIENTS....ITS BEEN MONTHS ALREADY..PLEASE PUT MY BUSINESS BACK UP 561-601-0510..I NEED TO SPEAK TO A PERSON AS SOON AS POSSIBLE
By Mrs Ann Simpson
1 year agoI have purchased a couple of automatic waste bins from one of your suppliers in the past, The last one has unfortunately packed up on me, I have tried all the usual things but it dosn't want to be resusitated. I have not had any joy. I havn't got any supplier details, please could you get someone to help me? It is ideal for the bathroom. Hoping for your help. Kind Regards, Ann Simpson
By Lynn Hanson
2 years agoI can not log into my merchant account. I need help
By taxicab123
Bottom of the barrel
They let just about anyone purchase on their site. Low quality customers looking for best for the least $$ (which is to be expected I guess) The issue is there is NO vetting the person coming into your business, unlike other corps where you can give the customer a rating for unpleasant experiences, they can simply go on to the next business and purchase another Groupon to go terrorize someone else. They are entitled because they already “paid” you, rude, late, often don’t even tip for the hugely discounted service. So you basically end up working for free! Two customer have had to be escorted out by the police and I’m told they’re still able to move on and keep buying vouchers! When you try to edit the fine print I found Groupon removed it without my approval! What I’ve learned is no matter how nice, comfortable, upscale what you provide is, Groupon will always devalue it, then add an additional discount on top. They won’t return because they are groupons customers not yours. My recommendation? Use for a couple months max. Build what you can and stop before they ruin your rep. Nothing worse than someone demanding more than their coupon covers next to your actual customer paying full price. Save yourself the headache and get social media savvy instead. Tale a class on it, will cost less than selling a voucher to only one or two customers (for me about $150 chunk they take PER SALE.)
By adanna asuquo
Groupon merchant is a scam
I’ve had the worst experience with Groupon thus far. My campaigns have been closed out of spite bc of the account Bradford Williams. Be careful when your asked your opinion on they’re performance. If they don’t like your response they with close your account without any communication. They’re staff is poorly trained. They have no live reps to talk to everything is through email or bot chat. As a merchant you’ll have to give up 75% of your money. There account managers never reach out unless it’s a major issue. Heck I didn’t even know I had a new account manager until there was another issue. When you choose an option for new clients only they DO NOT PROMOTE your business as frequently. They will continue to sell it to clients that have already purchased, causing an issue b/w the merchant and client. It’s a whole scam throw the hole app away 🗑🗑🚮🗑🚮🗑🗑🚮🗑🗑you only benefit from cheap services when your the consumer. For a merchant this is a nightmare
By glammeupgirl
Shady
Hello, Groupon recently reach out to me to restart a campaign with them. Upon this agreement I was very specific about certain instructions that I would like customers to adhere to before scheduling his or hers appointment. Once the campaign was up and running I reached out to my dedicated account representative Cole Eggenberger who was unkind, unprofessional, and paused my account immediately because Groupon didn’t uphold their part of the bargain per usually. If I were you, do not do business with this company. The don’t pay the merchants(I just redeemed a voucher and they are not going to pay me for it because they say I told them to refund all the customers who have bought groupons from me, yet they haven’t refunded a single customer). There customer service is horrible and most of all the really don’t care about the merchant. Go out, utilize social media and other platforms where you receive a better return and you don’t give away free services when the company decides not to pay.
Have a Problem with Groupon Merchant? Report Issue
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Why should I report an Issue with Groupon Merchant?
- Pulling issues faced by users like you is a good way to draw attention of Groupon Merchant to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Groupon Merchant customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Groupon Merchant.
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