Parts Town: Restaurant Parts Reviews

Parts Town Reviews

Published by on 2026-03-23

🏷️ About: The first and #1 app in the foodservice equipment industry allows you to take Parts Town on the go! Find and buy the real OEM commercial kitchen parts you need and access online equipment manuals with our user-friendly, innovative parts ID tools. Wherever your day (or night) takes you, we’re here to help every step of the way from simple fixes to large projects in commercial kitchens.


       


Is Parts Town Safe to Use?

We Investigate the app owner's website (Partstown.com), verify their legitimacy, and uncover hidden scams and complaints.


Overall Customer Experience 😎


🤬 Negative experience
100.0%

😎 Positive experience
0.0%

🫥 Neutral
0.0%

~ from Justuseapp.com NLP analysis of 5,806 combined software reviews.

Is Parts Town Safe?
Parts Town: Restaurant Parts does not appear safe based on available data.
0/100

  Safety Analysis »»

Is Parts Town Legit?
Parts Town: Restaurant Parts does not appear legitimate based on our analysis.
0/100



Read 20 Customer Service Reviews 😠💢

4.8 out of 5
Lack of info on app

App doesn’t let me access manuals and doesn’t tell me what models the parts fit. Website is way better

Cart problems

I was saving some parts in cart to order later and for some reason few days later my cart was empty so I have to star all over, what a waste of time. You should add
Save for later option or fix the cart problem.

Frustrated

Every time I have to go into PartsTown I have to login. Even though I have remember login selected. When it freezes up and I I have to close it and go back in, have to input my login again. It’s pretty annoying and why I typically use the website.

iPad

The iPad version of PartsTown will not let you access your account info.

Hard to. Edit.

We have been trying to edit the information on the credit card screen. Very difficult to figure out. Still the wrong information is on the card that we use for instance, the name is not the one that is listed and the person who’s card it is has had her name changed make it easier to edit that information would be fantastic, thank you

Troubles with desktop checking out

The last two times I’ve tried to check out using my desktop computer it just sits there and spins and thinks it never completes the order. But if I use PartsTown on my phone which isn’t my company‘s phone it goes right through? Just weird

Great resources

Parts Town has a nearly everything that I need when it comes to commercial kitchen repairs. I wish they would give better prices for small businesses like my ownIt makes it hard to compete with larger companies but as far as PartsTown and service it’s great

iOS 11

App worked great until I had to upgrade to iOS 11. Been using it on phones from 3GS up to 6. Upgraded to 8 plus due to iOS 11.0.2 bricking my iPhone 6 and doesn’t work for my phone. 8 plus running iOS 11.0.1

Keeps crashing.

Hard to order parts when PartsTown keeps crashing.
PartsTown is unstable real shaky. Had by my parts from someone else.

Thanks

Ordering parts have never been easier . I appreciate

Amazing company and selection

Just started working at Dunkin’ Donuts as a technician. This site has helped me out tremendously. And when you call, the people are nice and friendly. Parts come within a day or two. Or if you wanna rush, you could pay extra.

Quick and easy

Thanks for all

Somethings wrong with text

In app the letter will not show up? Needs an update, I even tried to reinstall

Excellent and Easy

this app make PartsTown effective and easy to use and navigate.

Facilities manager

I love parts town. It’s quick, easy, everyone is polite, OEM parts along with illustrations and pricing is fair.

Easy

Easy look up.
Easy order process.
Two thumbs up!

Best industry app

We are a service company on Long Island and have a constant need for parts identification and service manuals. this app has answered this need 'on the money'! Not only do they stock probably about 95% of the parts our company needs to order but PartsTown is priceless when a technician is on the road and needs specs or a parts breakdown per manufacture per model. We will continue to do business with this app and use this wonderful app! CTC, Long Island, NY

Eugene Becker with RPM pizza

I was disappointed that the other tech from our company got a personalized calendar but myself and the other tech didn’t what happened I think I’m going to shop around for my supplies for future orders.

Keep up the good work

You guys are doing wonderful kept thinking of beater ways to connect with your costumers
When I reached out to customer service my problem is taken care of promptly and smoothly 10/10

Duke Parts are a rip off!!

Really $78 each for bane shocks that last 8 months? This part alone is a profit center for Duke!! They should be ashamed of this scam!!



Is Parts Town Safe? 🙏

Parts Town: Restaurant Parts does not appear safe based on available data. JustUseApp Safety Score for Parts Town is 0/100.
This assessment is based on our NLP analysis of 5,806 user reviews. Combined with the app store average rating of 4.8/5.

Safety Analysis

89.3% of users say app is safe 👍
89.3%

9.1% of users have some concerns ⚠️
9.1%

1.6% of users say app is risky 🚨
1.6%


Is Parts Town Legit? 💯

Parts Town: Restaurant Parts does not appear legitimate based on our analysis. Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for Parts Town is 0/100 .
This conclusion is based on analysis of 5,806 user reviews.

🔏 Privacy & Data Safety

Parts Town collected the following data from you:

  • Data Used to Track You:
    • Location
    • Identifiers
    • Usage Data
  • Data Linked to You:
    • Usage Data
  • Data Not Linked to You:
    • Location
    • Identifiers
    • Diagnostics



How was your experience with Parts Town: Restaurant Parts? Post a Review




Features

The first and #1 app in the foodservice equipment industry allows you to take Parts Town on the go! Find and buy the real OEM commercial kitchen parts you need and access online equipment manuals with our user-friendly, innovative parts ID tools.

My Equipment – Log into your account to save the commercial kitchen equipment you own or service to access parts and manuals.

Serial Number Lookup – Enter your equipment’s serial number to see an exact list of restaurant equipment parts needed, along with available warranty info.

Smart Manuals – Tens of thousands of hyperlinked commercial food equipment manuals that lead directly to product detail pages.

Saved Manuals – Find the OEM manual you need, download it to your device and save it for easy reference.

  Contact Support
Developer:
Parts Town LLC


Website:

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