AutoZone Auto Parts & Repair Reviews

by MundaneChaos444

I have been shopping at 86 Boston St AutoZone since I have been old enough to drive. I get my fluids there my parts myAccessories even my batteries!!! In the last 6 weeks I have spent probably $1500. Some of the tools I bought have already broken, they have sold me the wrong parts and I’ve had to walk back only to be given an attitude and rudeness over a receipt. The people that work there do not know much about cars or the things they sell. I hear “I don’t know” from the employees more than from my 3yo. So today I am broke I get paid tomorrow and after calling and being told they had a part yesterday I walked the 3 miles there to be told “we don’t carry that” I asked who the hell told me it was there over the phone?! “Oh me! He says. I didn’t look I assumed we carried it.” Excuse me??? You made me walk 6 miles because you didn’t want to look in the computer?!. Today I needed to press a ball joint. He told me even to use the tool in house I had to pay $120 plus $7 after all the money I spent and what happened yesterday. He’s standing right next to the guy that won’t let me use the tool. They also refused to give me my core refund for an axle I literally bought from them. I’m done I can have an better experience at a junk yard. I have given them so many chances and i still haven’t heard back from corporate on the matters. AutoZone is a joke and will never get another dime out of me. I’d rather spend the extra money at Oreillys

by Julian Rises

I was sent wrong items. items didn’t come in the mail. I was told why don’t I do in store pick up but during a pandemic the purpose of ordering online was not to go to the store. still waiting on items after ordering a month ago. items that were sent through Fedex over two weeks ago (tracking last said, Ohio)I’m now told the order was canceled because they didn’t have the part. I’m still waiting on items to be replaced because they were missing. stay away from the stores because all you get is rude people who walk away from you and don’t finish ur transaction, walking away to deal with other customers in the middle of your transactions. Employees that know nothing about cars. AutoZoneAutoPartsRepair is worthless.
Total bad experience and it’s not even over for me I’m out money for missing things that they’re not replacing I’m out time because I had to go to stores and return all these wrong parts.

by Twicker

Interface appearance isn't bad; not the best, but would be worth 4* - if it worked.

I tried looking for a battery for my car (2018 Subaru base trim of my model). It showed me options "For your car" - which were either Specialty batteries (just want to look at battery prices; don't need Specialty), or were truck batteries that AutoZoneAutoPartsRepair says don't fit my car.

Yes: it showed me batteries "For my car" that are explicitly NOT for my car. That's a waste of my time, and that's the kind of shoddy programming that is sending me to other companies. There's no lack of competition in this space; use one of the many, many other options so that you can actually get what you need.

by TMC28

I'm in the process of improving my 1999 Dodge Ram 1500. Autozone was my go to parts store. Brakes, water pump, hoses, belts, bulbs, tools, electrical parts and many fluids, were all purchased there.
I earned two $20 credits over the last year. One I used on my front brake rebuild. The other, which I earned in May, was going to used on rebuilding the rear brakes.
On 9-2-19 I checked my account and find I have zero credits available. Before the credits were good for a year. Now they expire after 3 months. I wasn't notified of any changes to my account.
My 20 bucks just disappeared, as I have from your store.
This review is aimed for corporate headquarters. I always received excellent service at the store.

by Mikeezy512

It’s better to go to see the website. I can see nearest store, I can track my rewards, and I can add my vehicles. I would say the best feature is you can scan products in store and learn a little more than the tag in store. Searching for products not great at all. I search “ Valvoline” it returned no results. I searched “ engine oil” and then it return with results similar to using the products tab. I can go to the tab of products and then narrow down what I want but seems like extra work. Also AutoZoneAutoPartsRepair doesn’t show any saving, bundles, promotions that they have available. Again the website seems to make more sense.

by @ Nick Name 0

AutoZoneAutoPartsRepair will let you order online for ship-to-home, but after they take your money they leave you hanging. The “order details” page doesn’t tell you anything, you only get an order number and a dollar amount. No item names, much less any details or quantity, no shipment tracking number, and no links to the help menu if there is a problem.

It does work to search your local stores inventory, but that’s about it. Changing stores works and updates the inventory when you go back to the “shop” page, but it isn’t the most intuitive.

by Philliywilly

I suspect AutoZoneAutoPartsRepair will be nice for ordering parts, or even just looking them up, however there are some issues with a couple features in AutoZoneAutoPartsRepair which I noticed within the first two minutes:

1. A pop up opened asking me to sign up for auto zone rewards and link the accounts. I attempted to do this, however after entering information, when you click the sign up button, literally nothing happens. It just stays on that screen and you don’t get an email or anything.

2. The TSB list for specific vehicles is a nice feature that I’d like to use, however all it does is show you the name of the TSB, when you attempt to click on one literally nothing happens, it doesn’t show you any more details other than the name.

by Simplyvince

Standard app, let’s you search, good filtering options, going back and forth when searching is fine but checkout seems to always be an issue. I’ve since learned my card with a middle initial can’t be used because there’s nowhere to enter a middle initial during checkout. This is a non issue in other apps that only have first and last name but whatever verification process Autozone uses says to check billing info. Also a pain to have to enter in a new card every time. So now I just use PayPal. If I could save the payment info and/or use the card I wanted I would bump this up to 4 stars.

by Kj946

I deleted my email thinking that the information in AutoZoneAutoPartsRepair about my online order would be enough. Well no it wasn’t. I ordered the wrong part the first time. I tried to cancel the order and couldn’t find a way to do so. So I ordered the correct part. I figured that I could return it later. When I took it to the store to return it. I had no receipt. There wasn’t one on AutoZoneAutoPartsRepair or in the box with my parts. I’ve learned my lesson. But you really should fix this problem.

by Dulac93

Need the ability to buy online, and pickup in store by another person. When we tried to pickup in store with another person, who had the order on their phone and the pickup barcode in their Apple wallet, they were told that they needed to show the credit card used for the purchase. It was purchased via PayPal. There is no credit card. The only option was to contact customer service and cancel the order.
BIG miss on this feature and a policy that contradicts their own app: PayPal to purchase, but need credit card to pickup.

by Sue Sues Dad

So it took sev times to get the order to even process the problem was I was using my phone shopping for stuff for my mother in law’s car using her card and I had to go back and change everything to her name exc the shipping address. Then after all that I wake up to read that the order got canceled cuz they didn’t have one of the parts?!?! Why list it as next day delivery if you don’t even have it. So I tried again just now just in case it was a fluke. Will update after order is complete.

by Seangoulden

I enjoy using AutoZoneAutoPartsRepair rather than going to store and browsing isles I do not know by hand. But i really really wish y’all would add a “wishlist” on AutoZoneAutoPartsRepair . I keep on having to move stuff to the cart so I won’t lose it, but then when I’m ready to buy something I would have to delete the items I am not buying then add the items back into cart after my necessary purchase. It’s frustrating and time consuming and I really wish there was a “wishlist” or “Save for Later” or something like that.

by Erocs125

Certainly easy to use and order with good options such as PayPal. Some items such as driver/passenger side parts are not clear. This doesn’t matter much if buying both but easy to get the wrong part if not careful. Similarly, when comparing technologies such as headlight parts, it is difficult to compare. Lastly, some parts indicate the need to call store for ordering but it seems these are “vendor parts” so autozone is the middle man for these.

by JCboater

I always have at least two cars and no one ever works on them but me. I’ve used AutoZone for many years now and I find them the best. I really believe they care about their customers both in the quality of products they supply and the people they employ to service Their customers. When I use to use other stores I always felt the people thought They were doing me a favor for allowing me to shop their. I sure they don’t feel that way now.

by TexasCountryGal

I would like to compliment one of your employees at branch #6371, Mike Lee for the excellent service he provided for me last week and the week before. I have always been pleased with the service I receive when he's there. He helps me out all the time in getting me all the right parts and advises me about my vehicle. He’s professional and very kind. He goes above and beyond to get me the right price and services needed for my vehicle. This type of professionalism AND commitment to the highest level of customer’s satisfaction has to be acknowledged. Having in mind such a pleasant experience with your employee, it would be my pleasure to continue doing business with AutoZone. Thank you.

by Gloseahair

I had spent over 2and 1/2 hours at Walmart getting this taken care . I would have done it my self but I had had dubbed knee surgery and can’t get down to fix my lights so I came to my local Auto Zone in Mercedes Texas and a very nice and wonderful young lady came to my aide and helped me out she was awesome 10 stars I have always known that our Auto Zone personal are great and always help their customers Thank You Jessica ♥️

by Tazcon77

I noticed the Autozone in Stockbridge Ga where I work had a 4.5 stars avg rating! So I called it after being told at 2 other stores they did carry the part I needed! So I called the N Henry Blvd location and the guy told me they didn’t have it, but he would be glad to order me one! I was so happy with this I only go to this the location now since all the people working there also gave great service as well!😄

by Timer User 930

I really like the AutoZone app because you can put your car in, as well as several other cars and then search for the part that you need. For other parts places you have to put the car in each time you want to buy a part which is a bother. I make almost all of my purchases from AutoZone because of AutoZoneAutoPartsRepair and because of their reward system.

by Log Book Savior

AutoZoneAutoPartsRepair worked very nicely on a first time use. I did however have an issue. I am assuming it may not be as compatible with my Iphone as it needs to be. I couldn’t see what I was writing (everything was showing up in half letters or half screen on information screens) descriptions of items wouldn’t show up in full descriptions... a lot of issues in these areas. That being said, I still was able to place an order fairly easy.

by 2noob2bTrue

*update*
After writing this review I called up my local shop and the manager offered to deliver the bolt to my home himself, which he did. Autozone might have errors in their inventory system but their employers do their best to make it up to consumers.

*Original review*
I needed a wheel bolt and my order confirms it is in store so I drove 60 miles to pick it up. Turns out they don’t actually have it in stock and I wasted an hour of my time chasing this bolt from autozone. Never again, I’m done.

by No Good Screen Names Left

The crashes from the last version are fixed. But AutoZoneAutoPartsRepair still has many problems. Some examples:
If you have multiple vehicles and try to delete the last one, the wrong one will be deleted. If you search for something and get a list of items and then select one item to view details, there is no way to go back to the list of items. There is no way to search for parts without selecting a vehicle.
The new look is good. But the functional problems tell me they prioritized look over functionality.

by Carla Jo Reed

1. Did not recognize my password
I reset it and immediately changed it to the password I wanted. Phone died in middle of order when it came back up the order was nowhere to be found and I had to sign in again... I signed in and my password again did not work. At least the temporary password was still functional

2. Filtering is a joke
By brand only ???? What about high to low, low to high, newly arrived. Available for pick up today, size, number of wires, highest rating, OR HOW ABOUT INSTEAD OF NOT VEHICLE NOT SPECIFIC. LEAVE OFF CAR PARTS IF IM SEARCHING FOR A TRUCK /NOT LISTING items that won’t fit

by Xvd68

I always end up having to call my local store to check for products and prices.
Can’t look up a specific product by searching brand name, all you get is choice of categories, and products i saw at the store earlier today are simply not to be found by way of AutoZoneAutoPartsRepair in any of the category choices.

Don’t use AutoZoneAutoPartsRepair to order for either delivery or for pickup from your local store, you’ll pay way more than if you just go to the same store and buy it. A $2.24 drain plug gasket was only 99cents at the store, other gaskets I’ve searched here were also 40% cheaper in store.

by KnightRyd3r

I purchased 2 parts that I needed on a specific date and PAID extra for rush delivery. I got an email the following day saying that my order would be delayed and arrive at a later time. I just ended up going to the nearest store and got things taken care of that way. I returned the parts and called customer service for a refund on the shipping since it didn’t arrive at the date I PAID for and it led to nowhere. I still got AutoZoneAutoPartsRepair to look for parts but I will no longer purchase items from AutoZoneAutoPartsRepair .

by Sisterkisser

It’s good for looking up parts for your car at autozone, though it ticks me off that app prices can be different than in store prices.
Unfortunately it has two major flaws.
1- if you have too many vehicles, then you can’t save all of them in AutoZoneAutoPartsRepair .
2- if you want to search generic products, like say, tire lube for mounting tires, there’s no simple way to search without it being for one of your vehicles.

by Chrxstian.a On IG

My truck’s battery needed to be replaced, so I went and bought a battery at AutoZone. They even offered to replace it for me. They did just that, and now my truck works better than ever! Going to come here instead of the dealership next time! I recommend coming to AutoZone if you need to get parts instead of other places.

by Hawk1812

I have made online purchases two separate times at the Oneal ln. Store and both times have been super convenient, I just order on my iPhone and when I get to the store shortly thereafter I simply walk up to a register and give them
My name and they have my things waiting for me so I’m out as fast as I walked in ! !
I recommend this for anyone who want to buy something from autozone .
Thanks Autozone!!!!

by Late For An Appointment

I was at your Roosevelt Road, Lombard, Illinois store last week. My left break light had just gone out and I needed a bulb and couldn’t get the assembly out to put the new one in. I bought the bulb from you and Randy there was kind enough to install it for me! Thank you so much Randy for your excellent customer service! God bless you!