Contact Heathrow Express Support
Company Name: Heathrow Express
About: The new improved Heathrow Express app has some great features and benefits to
help make planning and booking your trip quick and easy.
Personalized
experience – Create an account and login to activate all the features of the
app.
Heathrow Express Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Heathrow Express
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Heathrow Express Website
Privacy Policy: https://www.heathrowexpress.com/privacy-notice#/
Developer: Heathrow Express - Developer Account
Can I trust Heathrow Express app?
Protect your data and wallet. We investigate the developer's website (Heathrowexpress.com), verify they're legit, and uncover hidden scams or complaints.
3 Most reported problems 😔💔
Designed to confuse
by Brandon947395
Could actually be the worst commercial app if all time. If you purchase you have to then login to view the tickets you just purchased. Not straightforward if you’re on the go and don’t remember your Heathrow Express password off the top of your head! You can download them from your email but downloading just stores them in some random place on your phone that’s not immediately retrievable. You can get them added to your wallet if you know the secret that it’s the white text word to click on rather than the download banner itself. And then in the wallet you need to know to look for the National rail logo rather than a Heathrow Express logo.
Incompetently delivered app. And then the staff at Paddington are completely unhelpful.
Staggering. You guys should be ashamed but you probably just don’t care.
Not possible to change ticket
by Bgsjgdjyxnhxkxh
I recently downloaded the app in order to purchase tickets for travel the following day. Not being familiar with the app I did not realize I had purchased 2 tickets for travel in the wrong direction until too late. The app does not permit any type of change to the ticket only the opportunity to apply for a refund. I was refused a refund because of the ticket type. This apparently means I had wasted £30 and would need to spend a further £30 to get the correct tickets, making £60 for a 15 minute train trip! In this day and age with sophisticated electronic purchases it seems ridiculous that a simple change of direction cannot be achieved via an app.
Return tickets disappear after first journey
by Reader998
This app has two major flaws:
- It logs you out after each use. Why? This is pointless.
- Open return tickets disappear after first use, before you have a chance to use the return portion. They are only visible in the “Past” tab, as if they’re expired. They’re not—they’re still valid. But you can’t load them in the app. To use your return ticket , you have to find your confirmation email and download the PDF.
Why create an app that only lets you use half your ticket?
Have a Problem with Heathrow Express? Report Issue
Why should I report an Issue with Heathrow Express?
- Pulling issues faced by users like you is a good way to draw attention of Heathrow Express to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Heathrow Express customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Heathrow Express.
