Contact The Wichita Eagle News Support

Over many months…well, probably years… I spend more time deleting your app and reloading new app…and/or talking to your customer service…than I do just reading the paper. Your management of the electronic version of the paper is abysmal!! How hard can it be for you to provide the daily version of the paper to me? I just want to read the electronic version on my iPad. Wait!!! once again, you’ve got a great new experience for me, but the paper is down (you’re sorry). Try back later. Or…delete the app and re-load. The good news is I can do that in my sleep because Ive done it so many times.

Newspaper content on my wife’s iPad is blurry if she chooses “Read Now” and if she downloads the content she cannot expand it with typical iPad finger gestures. When you app loads, all newspaper content is limited to a two inch wide window that cannot be expanded. I have been to the local Eagle office in Wichita, KS and was informed that someone from California would call me to resolve the issue. No call, no technical support phone number, so we are about ready to cancel and request a refund. Sad thing is, this app was working great in the past, but some dipstick keeps trying to “improve” it.

It’s difficult to keep up on current events because app is so full of old news stories. Even the “latest news” section is mostly old news. Additionally, the same stories appear under multiple headings so you keep seeing the same stories day after day, section after section. The eedition of the printed paper is better but they switched to a browser-based system where half the screen is wasted on ads and navigation bars. On mobile devices it’s like reading through a keyhole.