Rakuten Viber Messenger Reviews

by Rad Snatcher

Any good product manager or engineer should know how to evaluate usage data to determine if a user, especially a low volume user, is using RakutenViberMessenger for spamming purposes, as well as if the IP address is being used BY the user for spamming purposes, OR, if it could be that they use a VPN or other Adblock tools to protect their privacy, thereby providing false information about user intent. This also creates a question about claims about encryption, especially since Viber comes with tracking, Err, I mean, ads. Is RakutenViberMessenger as private as they are suggesting? Unsure. RakutenViberMessenger comes with Proxy settings, but apparently no instructions or support for how to set it up. If they can’t provide a useful app on the consumer side that comes with credible support, I would highly question upgrading for business use. Doesn’t appear to be a mature VOIP option, and so I would recommend against using it for any important kind of activities where people like family and friends need to reach you. A simple workaround would be for their product team to add a feature to ask the user if they are on a VPN, or show them instructions for how to set up with Proxy settings to help alleviate misconstruing user activity.

by Leonard 93

This stupid app keeps cutting my viber out calls at 10 min and I am embarrassed every time to the other party I was talking to and I can not say these people that some stupid developers just built an stupid and junk app named Viber that cuts my direct calls at 10 min duration even though I subscribe for unlimited minutes! Now you can imagine how embarrassed, angry and frustrated I am toward RakutenViberMessenger! I wrote to them and someone even did not say sorry for the inconveniences I experienced and replied that calls were fraudulent activities! 🤬 Now, they started judging my personal calls and defining my calls to my mom as fraudulent calls! This is just utter madness and beyond one’s patience limits to this stupidity! They behave like they are police, tapping you calls, judging your calls and even forcing your calls to drop! This is how low these people behind RakutenViberMessenger went down and they think it is just okay!

by Kaihsu1

I have the notifications set to off in both iPhone settings and RakutenViberMessenger . Yet, incoming calls are still ringing with that annoying Viber ringtone. Nothing shows up on the screen (unless you open RakutenViberMessenger ), just a ringtone. In addition, even blocked numbers are ringing.

I have do not disturb mode set up on my iPhone at night. But the ringing still happens. And this makes it particularly annoying during the late night/early morning when I’m trying to sleep.

In general, Viber has a lot of little glitches here and there. More than other communication apps. But what makes it really annoying is that they are not focused on fixing their problems fast enough, However, they certainly spent a lot of time making sure RakutenViberMessenger is constantly I’m trying to get you to turn on the notification. Really??? What is the point of the notification button if you’re just going to constantly pester me after I already turned it off. Instead of constantly trying to get people to turn on notification and use your app more, maybe you should use that energy on fixing the problems in your app. Try making your app better so then people will want to use it more, instead of bombarding them with notices to turn on notification.

by CheshireCat2009

I moved to Viber from Skype because Skype turned into garbage over the years.

I am a paid Viber user: I have $$$ balance in my account. Despite that, I am still bombarded with intrusive ads. They smuggle annoying banners, but they also create fake chats in my chat list (which interferes with my work flow) to promote ridiculous stuff—I’ve seen obvious scams advertised by Viber.

Also, they’re constantly trying to shove their stupid sticker ads down my throat, despite me paying them already. They treat every user as a child who may want their stupid stickers, and they don’t take ‘no’ for an answer: if you delete promotional ad chat trying to force you to buy them, it will soon pop up again. Very rape-y.

On a tech side, Viber became very buggy over the past years: calls and chat messages don’t go through to the addressee all the time. Super unreliable! This has been tested on several devices and networks.

I don’t tend to switch platforms (and to spend time to write a review) easily: you have to really annoy me to overwhelm my laziness. Viber did just that—I will be moving from Viber to another app shortly.

Congrats Viber on driving away a paid customer!

I do NOT recommend Viber.

by Biscuitflyer

It was great .. when it was absolutely free.
I was able to stay in contact easily with friends and family overseas. No data fees , no long distance “ low rates” no contract. But I guess nothing good lasts forever. I see though the description still mentions free when in fact RakutenViberMessenger now is a subscription. Why ? When there are other social media options? People can Facebook video or Zoom with friends and family overseas. That’s still free. So what happened Viber ? At least I was able to remain close to new friends from different countries for awhile.
I’m now forced to keep Facebook and use Zoom
As well with those that don’t Facebook anymore. ( I wouldn’t anymore either if not for )
Viber did once do what Zoom does. What happened?

by Frustratedmomof6

I love how Viber works!!! How you can scroll thru the audio and save videos and forward them. The only problem I started having (I don’t know if it’s just me or if anyone else is having those problems) where the video is playing but there’s no way to save that video :(. It’s RakutenViberMessenger we use between our family and where we share pictures and videos and usually I would save them right away and unfortunately lately I haven’t been able to do that :(. That is why I gave it 4 stars instead of 5. Before when I was able to save them it was 5 stars

by Garnet Rivera

In an age where internet privacy is akin to the Wild West, and citizens like you and me are subject to outlaws, bad actors, and crooked sheriffs, Viber protects us. Instead of the pony express though, we got lightning fast messaging, with functions of self-deleting messages on a timer, two factor authentication on multiple devices, as well as encryption of trusted contacts’ messages. In an age where TRUST is a large part of the consumer choice, you can trust that Viber does not leak your message content to any one but you and the recipient.

In times of disaster, such as severe storms and flooding in the Philippines, Viber also provided free worldwide calling to ensure that families were able to communicate, even though oceans and floodwaters separated them.

My only issue: i am using the magic keyboard with my iPad Pro on RakutenViberMessenger. There is a difficulty with typing out sentences more than 1 word, since the space bar resets the typing cursor to the beginning of the message. The magic keyboard works well on other document/note taking apps/ iMessage, but Viber may need to throw out a patch to ensure compatibility with the Magic Keyboard.

Thank you for all your hard work in rolling out new fun features while keeping our privacy your top priority.

by SavEdge

It’s great for international texting and calling. Audio and video are mostly excellent. For group calls it’s great except there is a limit on number of people (20) and for texting you are unable to make some words in BOLD unless you have a font App. Texting is also limited per send. You would
Need to create another text if you’re sending something long. I love that you can EDIT what you texted! But you cannot insert pictures in between text messages you’ve already sent. I’m also happy that you clear all texts or clear individually. The one BIG issue I have is that one time I called someone and all of a sudden while we were talking 3 more individuals joined the call without us inviting them! It was AWKWARD! I would have given it a 5 stars if not for that issue!

by Cy991

Excellent app with many good features. You can use the same access on multiple platforms, your phone, tablet, etc. You can edit your post even after posting it. Your telephone number is not easily shared with other group members. Your presence online is more easily "hidden" from others. You can delete your post for everyone even days later.
There are few cons as well. Uploading larger files is difficult and laggy (comparing to Whatsapp) and sometimes not possible at all. Forwarding multiple posts to others is difficult. But overall the pros outweigh the cons.

by Iimoonlightuh

I have been using RakutenViberMessenger for over two years now and it is excellent for talking with my relatives on the other side of the world. It’s also really nice there is a translator so that my family that doesn’t know English can easily translate my messages. The stickers are so cute and fun to use as well. The only reason I didn’t give it a five star is the video quality. I understand that I’m talking to people on the other side of the world and it might be hard to deliver good quality, but I hate when I’m video chatting with somebody and it just goes all blurry and pixelated or just pitch black, even when their video is on. I would definitely give five stars if it had better quality though!

by Eng, J

Viber is the almost-perfect Facebook messenger alternative for me. It has e2ee on by default, audio/video chats which can transfer to your other devices seamlessly, stickers, and a simple user interface.

Now for the complaints: My calls are draining my phone ridiculously fast. I would drop from 100% to 35% in under an hour on my XR. I also dislike ads and would like an opt-out option (whether paid or free). Finally, my notifications have not been reliable recently. I would not receive message notifications (especially during call) unless I opened the chat in RakutenViberMessenger . This seems to be a recent issue. I’ll be a happy camper once these issues are resolved.

by Emmmte

I like Viber very much as this is very reliable. But the backup option is very dangerous for Myanmar in current situation. We use Viber for many purposes and delete when things are done. All deleted data can be easily backed up and it is helpful to some people.
After the military coup, the military abduct whomever they see and take their phone and look at everything in our phone without our consent. Yes, they are violating our rights.
When they take our phone, they backup all data and some people are tortured for things they find.
So, pls make backup option unavailable at least for Myanmar. This will save many lives.

by NickBS100

It’s been a while since I’ve used your app. You made some serious improvements in the meantime! Well done! The one thing I’d like to see you do is make it so audio messages auto play sequentially in a message thread after hitting play on the first one. Voxer did it first, but was unreliable. Recently, WhatsApp started doing it. If you add that you are definitely better than WhatsApp! Your “secret thread” and notifications when someone takes a screen shot and the auto self destruct is excellent! Can people adjust the timer, like Signal? I haven’t finished playing with your app, but it looks like you’ve done a lot of work. Good job, thank you, and keep it up!

by Scgsings

I’ve had Viber on my cell phone for several years now. I was told about it by a friend of mine in Australia and I live in the US. We wanted to talk so bad but, of course, doing that on a landline or even on a cell phone would’ve been far too expensive. But with Viber, we could talk as often and as long as we wanted. What a blessing that has been. My friend passed on earlier this year from a cancer she had fought for four years. But because of Viber, I was able to talk to her through those days and nights when sometimes she couldn’t sleep because of the pain and she knew she could call me at any time even though we were 15 hours apart in time zone and I would pick it up. So I am grateful for Viber calls and also chat because I still have friends overseas that I can chat with anytime! I will always keep Viber on my phone!

by Ysd3y

Sometimes for local calls it is poor. I mean without any reason it will be disconnected and you have to end up the call and give another ring as a solution. Also most of the times you just see the mobile flashes for a moment instead of hearing the call ring. It is only my problem with Viber, but it is common in our area. That is why we have to change into whats up if the other one has this application.

by VibinParol

iOS - 13 has this feature of share sheet showing recent contacts from iMessage and Airdrop, but looks like Viber shows my most recent Viber chat contact as well in that option which was bothering my privacy. I reported this issue to Viber through their Feedback option in May 2020 and they fixed and resolved the issue for me in June. Thank you for being customer centric. I don’t see that option to share with my Viber chat contacts anymore.

by ♫ FaNtAziA ♫

I’ve been using Viber for around 3 years and my mom was using it for like 8 years and it’s incredible!Its not complicated like some other apps, t’s easy to text, hide contacts, delete contacts, and add. I also love the fact that you can change the noise of the messages. And you can create your own sticker pack, like that’s amazing! From the first look you can see that whoever made RakutenViberMessenger has put lots of effort into RakutenViberMessenger 🤯. Also very easy to change you avatar. I’m obsessed with RakutenViberMessenger 😍. Keep up the good work 👍❤️

by Tic Toc Yogi

I’ve been using Viber for over 5 years. I have tried other apps during that time and some have come and gone, but I still like Viber. One HUGE thing that viber has over WhatsApp is that Viber allows you to make private when you are online using it. You can not hide when you are online in WhatsApp and that is very awkward. For instance when you tell someone you are tired and want to sleep but really want to end the chat to chat someone else. They will know you are still online and not sleeping. And many other scenarios.

by Chemo II

I used Skype for a decade to keep in touch with my dad in Ireland. I loved it. It was really good for video calls but regular phone calls cost money and I was constantly uploading funds.

Viber is a perfect alternative to Skype... it occasionally drops calls or has choppy reception (just like Skype) but for the most part the connections are very good, the video is excellent, the audio is free... I cannot say enough good about Viber… It certainly is in line with any other competitive video service, and it’s a lot more free!

I understand they have a charge to call lan-lines, I’m just happy that gives them enough revenue to sustain the business because it’s a wonderful way to stay in touch with relatives overseas without any cost to the average end user.

by JeffreyBa

I have been using viper for many years. My daughter was overseas and we were able to keep in touch daily. All that is required is a Wi-Fi connection. No limit on the amount of free phone calls. She sent us multiple photos which was received as if she was next door. My brother now lives in Columbia. We communicate using Viber. He has a weak Wi-Fi so sometimes the connection is broken up. You cannot beat the free price. Texting and talking work great just stay near your Wi-Fi. I would definitely recommend this service to anyone who likes free phone services. No ads to disrupt your service. Easy to download and start using immediately. Again this is a free phone service.

by Albert Chec

My account was blocked and cannot be unblocked. When I contacted the support team, the agent was very unprofessional and just told me the following “your account was blocked because it was reported as a source of spam or unusual activity and immediately ended the chat session. When I contacted them again they said the same thing and added that they cannot disclose the reason for the suspension. This is ridiculous, why would anyone use a service that automatically bans your account without verifying whether the the reports were real or not or include an appeal process. Would not recommend RakutenViberMessenger. You’re better off using another service that respects its customer.

by Kulgata

I needed help using VIBER OUT. Even though I was following the call instructions correctly VIBER not only did not make the connection, it was charging me as if the call was going through. NO LIVE CUSTOMER SERVICE.. you have to WRITE and they reply saying that you’ll get a reply IN 48 HOURS...I sent it on a THURSDAY and did not get a reply until the FOLLOWING TUESDAY. with an apology for taking so long due to very heavy number of phone calls to the help desk.....the reply I got from VIBER HAD NOTHING TO DO WITH MY QUESTION...I resent the message asking the person who had MISSED THE POINT COMPLETELY TO REREAD MY ORIGINAL MESSAGE, that I needed help....I placed this last request a week ago and have received NO ANSWER!!
My advice is to STAY AWAY: terrible customer service !!!

by Good2012year

Viber is a descent messaging app. I will start off by saying that. However, one thing that is never solved is the problem with downloading media files. There are literally hundreds and thousands of people asking on the internet how to download media files because now users can only download them either automatically (but not retrospectively) or individually. Here comes a problem. If I happen to have 500 photos to download before turning on the automatic download function, what should I do? Well, it appears that I should click on each one of them and save them individually to the gallery. How is it not an option to select all or some of them and download them the selected media files altogether?

That is why you get two stars.

by Elven Moonstar

I have been a Viber user for as a long as I remember. It’s been nothing less than a great way to keep in touch with all my family and friends overseas. However, in the last couple of months I have noticed lots of glitches, bugs,.. very irritating when you are sending messages and you have to double check If they are delivered, because oftentimes they never do.
Anyways, not sure if it’s because of the higher volume in the holiday season days, I hope something changes/gets fixed.
Thank you!

by Bdnfyynddhbgddgj

I love RakutenViberMessenger for my private chats, I’ve used it for a little over a year now. However, there are times when using my phone on another app, I am not notified of a message. This is something that recently began happening, is it something with the latest update? It never used to do this, and it’s disappointing when I get a message but don’t know of it till later.

Yes, my notifications are turned on.

Why...(in the chat) is the persons profile pic gone now? Just a black and white silhouette of what was their profile pic. When I look at their individual profile...yes, their pic is still there. But not in their responses in the actual conversation. For reference, I own an apple XS.

by Tanya 1234509876

The connection of viber seems to have gone worse and plus for some reason the messages sometimes the notification pops up but sometimes when I open viber then I notice the messages pop up only after I open RakutenViberMessenger and have been giving this problem for months now and have checked every possible reason why the messages won’t pop up can’t find what the problem is I have no blocking or even checked if my notifications r turned on don’t know why sometimes I get the messages and sometimes I don’t until I open viber then I see the messages sent from before. :(

by Skype Older Versions

Hi, recently many of users started ti have problem with Viber. For example message sent today, some will receive it tomorrow. That never happend earlier. Also, sometimes there is no notification about message or call until you open RakutenViberMessenger . viber, this is new issue that started recently with one of the updates. Please correct this issue because we really like to use Viber and we do not want to switch to another app. Thank you.

by Jrg22

What happened to all the cool games and apps
that Viber used to have out? The games are
gone, the cool apps are gone. I was hoping Viber would be the English version of Line - Line is amazing, has tons of games and other useful apps tho most aren’t available in the US or in English but Viber is the closest thing, or it used to be when they had side apps and games
With their characters. No more and it’s a shame. I have to go have to hoping Line stops ignoring Westerners and makes things in English and available for use here instead of continually ignoring us and giving us the proverbial middle finger.

by Jems Acharya

Been using viber for quiet a while now, but i still don't see why developers haven't resolved this issue yet. Whenever i am listening to music in the background and hit 'send message' button, the song pauses for a moment, which persists even when receiving a message. ( The issue persists even when i am in the silent mode and all sounds for viber are turned off).

by Flowingflames

Amazing for a free service!! Really good even compared to paid premium apps. We use it because once on WiFi, no matter your cell phone signal, including areas of no services/ no bars at all. I can always reach my daughters no matter what!! That’s incredibly important to me, and the ease of use is also a wonderful feature! Only ads come on n form of you infrequent messages, not when you open RakutenViberMessenger or while you’re trying to use it. If 6 stars was a thing, then ceould absolutely give it 6 stars!!

by Sandrikaaaaa

Hello, you are having great application with everyhting. Giving 5 stars! I want to report one issue, after upgrading to iOS 13. I'm having latest iOS and iPhone 7. After updating, Viber stops working, did not getting notifications if someone have written, for now i'm opening Viber and checking if someone have written. If you'll fix this issue I will be very glad, if you need more information, I can answer here. Thanks

by Nyangoma2

I have been using Viber for years. In fact, I started using it around the same time with WhatsApp. Everyone is on WhatsApp these days. Love the fact that I can come to Viber and get away from the annoying traffic on WhatsApp. I love the privacy while getting everything that WhatsApp provides. I am convincing people I chat with regularly to also return to Viber; so we can freely chat without the annoyance on WhatsApp!