Wheely Reviews

Wheely Reviews

Published by on 2024-10-16

🏷️ About: Wheely is a luxury chauffeur service that offers on-demand or pre-booked rides in class-leading vehicles driven by professional chauffeurs. The service is available in London, Moscow, and Paris and offers three service levels: Business, First, and XL. The app allows users to book rides for themselves or on behalf of others, and offers reliable airport transfers with fixed fares and a Meet & Greet service. Wheely also offers business accounts for corporate clients.


       


Overall Customer Experience 😎


🙄💅🫥 Neutral
42.0%

😎👌🔥 Positive experience
33.6%

👿🤬😠 Negative experience
24.4%

~ from Justuseapp.com NLP analysis of 1,940 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Andzjey, the driver, was courteous, intelligent, smart, and extremely nice to talk to.

- The ability to book in advance is appreciated.

- The drivers are good-looking with great personalities, very polite, and the cars are clean.



Read 20 Customer Service Reviews 👿🤬😡😠💢😤

4.9 out of 5

Total crap

2022-05-22

A driver of an alternative on-demand car service recommended recommended to try this app. I decided to set them up as a back up but while signing up when I provided my Amex they blocked the account and required a list of documents to prove identity. Sorry. I don't trust this app with my passport data. So, app deleted!

Service great, pricing non-transparent

2022-06-23

Love the service, but Wheely doesn’t give you an accurate price. It says that it is a flay rate, but a lot of additional charges were added on after my arrival. I wrote to customer service and didn’t receive a response.

They are bad

2022-07-24

I take a car from London Heathrow airport the charge was £50 minutes they keep charging my card up to £140 they charge even for parking in the airport, taxis is much cheaper.

Worst App ever

2022-08-25

They charged me, without even getting me a car. They don’t only lied about “calling me” they charged me £20 for a trip I didn’t make. Don’t you get Wheely!!!!

awful!!!

2022-09-26

This server works terribly in Russia. cars have a cigarette smell and you have to wait a very long time.

Great but don't rate drivers!

2022-10-27

Great service overall and I'm a big fan except recently I stumbled across the fact that drivers are immediately informed of what rating they are given by their passengers so if you rate them badly and they pick you up again (very common) you're in an awkward position.

So don't rate drivers at all for now which defeats the purpose of this all.

Also note that drivers are rating passengers as well. I just learnt this recently through one of the drivers and this is not mentioned in Wheely . Not a bad idea but passengers should be informed as well.

Best wishes

2022-11-28

The service is very useful, kind and helpful employees, but if you would, please change the Gorkaya st. to Tverskaya, it feels like 10 years ago :-)

Alternative to black cabs

2022-12-29

At first, I wasnt sure why I would ever use this service vs a black cab. But, then it dawned on me: a fixed price never changes, even with traffic. Also, the company uses Prius' through Green Tomatoe, which makes them a green alternative. Prices are very fair. Will definately continue to use the service when I need them.

Great driver nice trip

2023-01-30

Andzjey was a pleasure to be driven by- courteous , intelligent, smart and extremely nice to talk to. Even the London’s traffic was made better by driving with him :))

Best app on the app store

2023-03-03

MOST USEFUL APP ON Wheely STORE, I DLLDED OFF JUNOWALLET

👍👌

2023-04-01

Very nice app for trips over Moscow

Great one.

2023-05-03

Excellent product. Love ability to book in advance.

Great App

2023-06-03

I always use it, great service.

Fantastic service

2023-07-05

And a good app!

Works like a charm!

2023-08-05

Works exactly like advertised, swift service, clean new cars, seamless billing. Highly recommended!

Great experience

2023-09-06

Nice prices, clean good cars. Good drivers.

Issues with notifications. Had to resend SMS twice during registration and haven't receive any notifications when driver has arrived, even though he notified the system. Look at the map to see if the driver is here.

Great service.

Great service 👍🚕

2023-10-08

Thanks

Top Service!

2023-11-08

Sergey was an amazing driver, gentle and super professional.

Wheely

2023-12-10

Best service ever. Good-looking drivers with great personalities, very polite, clean cars. Highly recommend.

Stellar"

2024-01-10

Awesome app only thing left to do is,update the map for pick up all over preferably usa



Is Wheely Safe? 🤗🙏


Yes. Wheely is very safe to use. This is based on our NLP (Natural language processing) analysis of over 1,940 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.9/5 . Justuseapp Safety Score for Wheely Is 57.9/100.


Is Wheely Legit? 💯


Yes. Wheely is a totally legit app. This conclusion was arrived at by running over 1,940 Wheely User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Wheely Is 100/100..


Is Wheely not working? 🚨


Wheely works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with Wheely? Post a Review




Features

- Class-leading vehicles: Mercedes-Benz E, S, and V-Class that are impeccably maintained and no more than three years old.

- Professional chauffeurs: Highly experienced and rigorously tested on local geography and driver etiquette.

- Personalized journeys: Tailored to your preferences for music, temperature, and route.

- On-demand or pre-booked rides: Request a car for immediate pick up or schedule a journey in advance.

- Book for others: Request a chauffeur for yourself or on behalf of other passengers.

- Reliable airport transfers: Fixed fares and Meet & Greet service for arrivals.

- 24/7 support: In-app or phone support available.

- Three service levels: Business, First, and XL.

- Appearance matters: Chauffeurs take pride in their appearance and waiting as long as required is part of the job.

- Business accounts: Reliable, flexible, and efficient for corporate clients.

  Customer Service/Support
Developer:
Wheely Technologies Ltd.

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