Megabus USA Reviews

The only reason I ride with Megabus is because the tickets are so cheap but I guess that’s why MegabusUSA is just as crappy, I have to hope that the bus is running on time which is extremely rare customer service is complete garbage and when you call them to find out where the bus and why its running late how they tell you is to just continue to wait but they don’t give you an ETA. The drivers are always rude in their buses always break down, also not to mention they have the most inconvenient bus times they used to have one that left in the morning several in the afternoon and a couple at night now they only have one that leaves mid afternoon and after 10 o’clock in the evening seriously?!?! I have a better chance hitchhiking than using this service go to greyhound don’t support this company!!!

I never submit ratings for apps but, in good conscience, I just couldn't let this one pass. Really guys, MegabusUSA doesn't allow purchases and is clunky when trying to track details of trips purchased. It sends you to the Megabus website when you select purchase, which I could accept if it tracked and recorded details of the trip(s) you purchased, but it doesn't even do that. I enjoy taking megabus so I won't let this lousy app deter me but MegabusUSA is so terrible that it does a disservice to the company and is probably costing them revenue. FIX IT OR DISCONTINUE IT. Jeez.

Is useless app, either to delete MegabusUSA or make it useful app that allows people to book there tickets through MegabusUSA . How come a big transit company like Megabus and they can not develop an app to serve the basic requirements of a customer wants to book a ticket or check the status of a trip. There a lot need to be done on MegabusUSA actually it needs to be redeveloped from scratch and make it a real app. I think all not only most of the people check MegabusUSA have the same thoughts as mine. Fix it ASAP

Does a good job if you’re buying a ticket. But afterwards, when I clicked the trips tab, it tells me I don’t have any saved trips. The little bus driver icon in the upper left corner does nothing to take you a menu. The buy tickets tab at bottom at least takes you to Megabus web site where you can at least log on and see your ticket if you know your reservation number.. Why bother with an app if it’s easier to go to the website. Scary when you’re on the move.

I can write a better app in less than 4 hours without a UX/UI designer. Terrible UI, the tracking doesn't work when you want it the most. My friend is coming from DC; no cell phone. Had I known how unreliable their bus tracking is, I would have recommended her a different bus service. Come on, it is not rocket science to show the location of a bus on a map. Actually launchin those satellites involve rocket science and I am happy that NASA/SpaceX is in that business; not these developers..

I got an email from the company that my trip was going to be delayed. I arrive on time because I think “better safe than sorry”. However, the bus either didn’t came in 2 hours or it left early than scheduled. I had to buy another ticket next day. Extremely frustrating experience and will never use Megabus again.

It is almost as if the CEO of mega bus hired his 12-year-old nephew to program a app. While it technically probably meets the list of requirements so the kid could get paid – – it is almost unusable.

I have seen apps written for government websites that I would consider to be worthless that are 50 times better than this thing

Mega bus do yourself a favor, throw MegabusUSA away and spend $1000 for somebody in India to write you a good one

Finally I can see exactly where the bus is and not have to rely on calling customer service. It shows you the bus location in real time!

GPS for bus arrival works great, I can judge when to leave my house for the bus stop by where it is on its route and works out perfectly every time. But please fix the bug where it crashes every time i try to save a trip!! I take the same route every single weekend and I’m sick of having to plug in all the trip info every time I open MegabusUSA .

This is a totally useless App. The trip status tracking is totally unreliable!!! On my last trip it was showing that my bus would be leaving 3 hours late, but when I called customer service they said it was running on time, so I would’ve missed my bus if I was going by MegabusUSA . Don’t bother with MegabusUSA

Yes, you can track a bus through MegabusUSA, but you can do the same nearly as easily on the mobile website. You can't do anything else on MegabusUSA. It will act as if it's doing something but it will then open the website with no information saved. I don't recommend it in the slightest.

MegabusUSA serves no purpose whatsoever. I Purchased tickets on the website, and installed MegabusUSA thinking I would be able to find my trip and access my tickets with MegabusUSA . There is no way to login no way to retrieve tickets. The only thing MegabusUSA does is to waste memory on your phone.

MegabusUSA is useful for tracking bus location, so you don't have to go to the bus stop and wait in case of significant delay.

I'll be honest. I understand this is a bus service, but seriously. There is no way to track or hold your tickets, no way to purchase rides, I really don't see any need to have MegabusUSA. I expected to just log in, and save my ticket stub or possibly add to the passbook/wallet. Nope. This company made a app for no reason

Tickets are completely non refundable, no credits are permissable either. If You have to change something your money is just gone. Never again will I use their service. I'm surprised they're still in business with non refundable tickets.

No functionality but most importantly the ability to track your bus is terrible. My bus is currently 90 minutes late and I’ve been instructed to wait and see when it will arrive because they cannot estimate when it will arrive.

I know having an app is cool and trendy, but to release one where you can't actually purchase or retrieve tickets in it has me confused. I guess the trip tracking is cool, but more functionality would be helpful

MegabusUSA is absolute trash. Clunky interface, far fewer features than the web interface, doesn’t seem to support logging in to save tickets, or anything else useful. Quite possibly the worst app I’ve ever seen.

The tracker has definitely come a long way. Compared to others Megabus is awesome.

It seems there is only about a 50% chance that I can actually track a bus when I need to. This last time, MegabusUSA didn’t even give my current trip as an option to choose!