Contact Audible Support

by Small Hobbit

I don’t know why they decided to change the app, but they did. Before, the library section (which is the content I have via the app) was pretty well organized and could be perfectly navigated between what was actually on my device and what wasn’t. Now it’s a mess of a screen with huge empty margins taking most of the space (a recent addition to mobile development that I don’t understand because I though the point was to USE the space as effectively as possible) and the scrolling is WAY to floaty (I only have to barely have to have my finger on the screen and it’ll move)
Now, honestly Audible is a little to expensive of a subscription service for my taste. They only give you 1 credit at a time and STILL treat their service more like a rental than actual ownership (so I don’t know why they don’t move to a “unlimited” model subscription and stop acting like their credits actually mean anything) I already had bad experiences with the service in the past with the service, but decided to try to give it another shot. I don’t think I’ll give them anymore past this. The quality of the app is quickly going downhill (besides what I already mentioned above I also keep getting warning messages about being on a slow connection when my internet is just fine) and there are now MUCH more better services around that handle audiobooks better than they do.

by Drajonknives

I use this app because I have to. It used to be great, but over the course of the past couple years, it’s become apparent that nobody at Audible actually uses or cares about this app. There are random crashes at least weekly, where the book will just stop playing and you have to restart the app. It refuses to honor the “don’t sync playback position” settings, so listening to the same book someone else in my family is listening to is a headache, since I have to constantly go back to my spot. They changed the “swipe to delete” feature to include an option to “add to favorites.” Like, honestly, how often does a user really add a book to their favorites, vs how often does a user want to remove a book from their device? Here’s a hint: literally every book will at some point need to be removed from the device. Unless literally every book is also added to your Favorites, then this is a bad feature and should be removed. Also, when opening the app fresh, why on earth is the first page ads for new books? 9/10 times I want to go to the book I’ve been listening to most recently, not shop for a new one. And while you’re at it, make the Extend Sleep Timer feature smart about the sleep timer you just set. A default of 30 minutes is useless to someone who sets 15 or 20 minute sleep timers.

by HerGrace

🎉 It did improve when the sleep timer was restored to the main page. Thank you!

The purchasing feature is clumsy and annoying to use. It is difficult to find books from any for sale list. On my phone, the wish list and lists of books offered in different special categories are in a series of brief “pages” and to get to the end one of a long list must go through each page to the bottom in order to turn to the next segment. If you stop mid-list it is necessary to start over. GRRR! Also, no chance to go to a given page directly. As a result, I have no idea what is on the last 80% of my wish list or special offer lists or book category lists: takes too much time to peruse them all at one sitting or skip back page by page.

A minor change in the last update I find annoying: when a book is finished, a persistent popup page makes it not possible to go back or go to different book without rating the one just completed. Previously one could opt out of the popup rating page. I normally rate books but do not always wish to do so. I have found a way out of it but it’s also annoying to have to do this extra step. On my iPad I can close the app completely and when I return to it rating demand is gone.