Contact Sports Illustrated Magazine Support

Once again I feel compelled to give this app a one star rating (if I could give zero stars I would). Not only has SI gone to publishing once a month, but the current issue no longer shows in my library, which means I am not able to download the issue for offline reading. I have contacted Zinio and the response has been to try and reinstall the app, which would mean losing everything I have previously downloaded (with no guarantee this would actually solve the problem especially since there has been no update to the app). I was also instructed to make sure I am not in airplane mode which indicates a complete misunderstanding of the problem. Absolutely terrible support.

Be careful. This update removed my library. One day I had access to my magazines with some treasured memories (SI magazine subscriber since 2014) and the next day after this app automatically updated itself, it is all gone! Contacted customer services of course and now they want receipts to restore my magazines (as automatic process does not work). Does this mean they do not have any records? I was able to find recent ones but who has records from 5 years ago. Disgraceful! I think it is because they used to do it through ZINIO and now is Promags. At least ZINIO was able to help when this happened and had my history so was easy to restore without having to dig for receipts etc.

The other comments list all the defects. I cannot believe SI released this app and called it an update. The thing I miss the most is downloaded issues don’t always appear when offline. I travel a lot so that is a BIG issues to me Also, I’ve b en a subscriber since 2007. I had downloaded issues going back to 2011 when the digital content was first available. Now even for the issues from early 2018 that do show up, the app says I have to purchase the issue. Does anyone test these apps before they put them out and force customers to “update”?