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by #NSDA2019

My super shuttle never arrived for our 6:00 a.m. pick up to go to the Dallas Love Field airport. I was told early in my trip planning to reserve a ride with Super Shuttle instead of depending on the unreliability of Uber availability. This was far from truth. A group at our hotel also booked with this company. They received a call that same morning that their shuttle had a breakdown and they would NOT be getting their scheduled ride. Thus they grabbed an Uber in 3 minutes. I had a separate reservation and I did not get the same courtesy call. I assumed we were ok for our reservation since it was a separate reservation and I did not get a call. After 30 minutes of waiting and pacing, I called and spoke to a very rude dispatcher. He could not find my reservation details and told me he had no other available drivers. He was rude to me and gave no explanation of what the problem was and why I didn’t receive notice. No apology either just rude remarks! I had several emails reminding me of my upcoming reservation throughout my trip so there was NO mistake on my end. Very frustrating, especially when you are the only adult responsible for transporting students safely on a school trip . One positive is that this problem saved me money. The price difference was huge ... super shuttle was 50 dollars , Uber ride 14 . I initially chose to spend more for the reliability factor but it definitely was a mistake. Never again!

by BayEnt

I’ve booked thru SuperShuttle for more than a decade and now have to stop using them because of their app and mobile site. The mobile site thru Safari does not work at all on my iPad, which I use extensively while traveling. The app will not let me enter my home address manually, it either changes the address to make it the entrance of my apt community automatically, which is a 5 minute walk from my building, or drops the number of my address (3155) and only lists the street name, resulting in a text in the middle of the night while I’m sleeping telling me I must call them with my address or my reservation will be cancelled. When I call, I’m told to either enter the address manually, which the neither the app nor mobile site allows, or I have to be routed by phone to the local company who then has to contact the driver in the middle of the night for an early pickup. My address is a legal address recognized by the post office and Google maps but the app will not recognize it. After this happening four times, I now am changing transportation companies for both Execucar and SuperShuttle, all due to the app and mobile site. Horrible technology. You’ve lost a longtime customer. Seriously, a mobile site not working on an iPad either!? It’s not 1995.

by The Flashlight Is Amazing!

This review has nothing to do with the App itself which is as easy as Uber and Lyft to set up and navigate. This pertains to the expectation of the app giving you a confirmation for a ExecuCar the night before you need it then reviving a message an hour before pickup advising that a car could not be reserved. At least I was reimbursed. When I receive a confirmation (with a confirmation number), like a flight or a dinner reservation, I’m lead to believe that what I have requested and paid for is locked in. However, that is not the case for super shuttle.

For the future, I recommend the app does not provide a confirmation number for a reservation until a vehicle is confirmed to be available. I also recommend the app indicate you need to make a reservation an X number of hours in advance (I set mine about 9 hours in advance), if that was the reason for the app canceling my reservation at the last minute. I had one hour to get ready and find another means of transportation to the airport. Thank-goodness for Uber.

Very disappointed for this was my first experience using the app. I’m deleting it and sticking with Uber and Lyft. At least they are reliable.