NOOK Reviews

NOOK Reviews

Published by on 2021-09-08

Get the FREE NOOK Reading App for your iPad, iPhone, and iPod touch to start
enjoying Barnes & Noble's award-winning eBook discovery and digital eBook
reading experience. Access our vast online library of over 4 million eBooks,
graphic novels, comics, manga, and magazines; plus, enjoy re...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

NOOK Reviews

  • By

    Frustrating, riddled with bugs, counterintuitive

    I used to love my nook app - it was easy to use for all ages. There have been so many unnecessary changes rolled out so poorly that no one in the family wants to use their nooks because the app keeps changing, is counterintuitive, and frustrating - they’ve all downloaded kindle instead, and have asked me to simply buy paper books. Problems include: I can’t sort my archive - while it appears as an option in another family member’s profile, my profile does not have that option. With more than 400 books in my archive, it’s extremely difficult to find the books I want to read. Even if I know the author and exact title, the search function does not call up books we know are in the archive - they appear when I scroll through the archive, but not in search. Additionally, here’s the most ironic bug: the send feedback/report a bug feature doesn’t work - you can type, but the “send” button is grayed out and unavailable. Every time there’s an update I have to spend several hours scouring the FAQs to see if they took away functions or if we’re just seeing a bug, then analyze whose profile and account works correctly, then try it figure out why some family members have x function but others don’t. EVERY update at least one family member’s account or profile has a bug; and now, to even report the sorting bug, I had to go into one of my kids’ profiles since I couldn’t!

  • By

    Alright performance, gets the job done.

    I used to have a Nook, but abandoned it after I saw that the App Store's nook app is better than the Nook itself. There's not as much lagging with page turn animations, it's more stable, the different color schemes look better, overall it's just better. Now I've also tried the Kindle app, and what really sells me on the Nook is the book stacking feature. I own Piers Anthony's series "Xanth" which is currently 34 books and running, and it definitely helps to have all those Xanth books in an automatic collapsable folder. Now some book series are filed under slightly different series names so you have a series split into 2 folders, but I see less and less of them with each update. Unless you're designing your own ebook reading app, I believe Nook is the best out there. 2019 update: Overall impressions unchanged. Nook has continued with quality of life and stability updates while Kindle on iOS lags behind. Series breaking greatly reduced. I don’t believe any in my current library suffer this issue. Kindle is no longer an option for me, even with Amazon’s occasional sales.

  • By

    Love the app but for one thing

    I love the nook app I can read all my favorite authors when I want where I want as long as I have my phone!!! My only issue is that when I’m trying to group books that apart of the same series once you’ve reached your allotted regrouping number your not allow this bugs me because there are times when I purchase books they don’t always go into the already grouped series group and when you go to group sometimes you get a message that says the Nook team will look into the matter you sent us your concern about the next time the app updates well I don’t like this because there are times when the app doesn’t update so you have about 11 books that belonged grouped together but I have to wait until the new update comes out! But besides this I love this app and enjoy reading all the hundreds of books I have saved onto my account!!!

  • By

    Getting better but still needs work

    When I started this review, I was more glad (see next paragraph) than I am now. Every update seems to decrease function and, today, no txt appears for any book I open. I may be finished trying to make it work. Sorry I recently purchased several new titles! Glad to have Nook on my iPad but wish maneuvering through the app wasn't so clunky. Not close to ease of Nook device but still better than earlier version. Why the app can't let you purchase but the device can is unfathomable. Other reviewers have mentioned the inconsistent sync function which appears to have gotten worse: why can't you fix this? Your tech support doesn't take the time to read the question being asked and makes useless, futile suggestions. Had thought I wouldn't change because I have too many titles to use different one, today's experience may have convinced me to move on. My final comment relates to the inability to utilize coupons for Nook purchases. The price fixing on e-books is a disgrace. The only advantage is portability and it does not outweigh the cost differential and the inability to lend any book I own to anyone I wish. Technology has bypassed common sense again!!

  • By

    APP Support needs improvement

    I have had few problems with the app and I am relatively sure the they are acting on crashes that generate dump data but when I run into non-crash problems: there have been two recently (1) portion of text after end line hyphenation not displaying for certain font sizes, and (2) app freeze to an unresponsive colored screen that I had to reload the app to clear, the responses I get from support are canned. Yes, for most users it might be what they need to clear the problem but I already said I fixed the problem. I am giving information about the problem, for (1) how the app developers can reproduce it, and for (2) everything I tried and failed to clear the problem and as much information about the circumstances and behavior I can gleam. I have been a software engineer longer than probably any of the app developers have been alive and I know the importance of information rather than a simple it's broke or doesn't work. However, I do not get any feeling that my support e-mails are leading to to any bug investigation or fixes.

  • By

    HATE the changes.

    The layout is overly complicated and annoying. The app deletes books from the device without permission. The “recent reads” are books I read three years ago and I have to dig for the actual book I am reading every time. Detail vs cover view does not toggle for the library list, only for shelves which I consider a waste of time and don’t use. The registered devices no longer show up on my account on the site either. It has become annoying enough that I have been using Kindle more and more, and the only books I have gotten through B&N in ages were from gift certificates people gave me. Also, downloads take forever. Kindle books, even illustrated ones, are ready to go in under a minute, usually in fifteen seconds or less. This thing is taking two to five per book, occasionally longer. Is it because it is updating all those stupid preview samples in the store first? It sounds silly, but when you are in a hurry to leave and the app has taken all the books off yet again, it adds to the frustration considerably to have to stand there and wait for the download to finish. If I could get the books I own from b&n into the kindle app I would pitch the nook app for good.

  • By

    A small quibble

    I’ve owned a Nook Color since they first came out, then continued to read on my iPad when it’s battery stopped taking a charge. I now also own a Nook Paperwhite and the problem I have with the device and the app is font size. On my iPad Pro, I can’t get the font size to increase as much as I need for my poor eyesight and on the Paperwhite, the largest font size is so big it seems only a few words fit on the screen, while the next size down isn’t quite large enough. I didn’t have this problem with my original Nook device and seem to remember being able to increase the font size further on the Nook app before it was last updated. This is why I read ebooks nowadays—because the print size on everything else, from books to magazines, is too small. It would be wonderful if an intermediate font size could be provided for the Paperwhite and the ability to further increase font size in the Nook app.

  • By

    Love my nook

    I've had my nook for years. I found taking hard covers places difficult due to size and weight. I don't have a problem with the hyphenation or wrapping of text since I u sweats s that different font sizes will place differently in the viewing page. One suggestion to display by author is a good one since sometimes it alphabetizes by 'The'. For people who can't remember what they've read, they can try archiving books once finished. They are available to unarchive if they want. Keeps the volume down. The fact that I also have the app on my iPhone and tablet allows me to read anywhere. You can also archive a book from your phone or tablet. One suggestion I would offer is Xcode the reader to be able to group 'like' books together while still grouping by author, i.e. Mystery vs Horror vs Self Help vs Health, etc. I would recommend nook for everyone.

  • By

    Absolutely love nook!!

    I was always someone who swore I'd never use nook or read on my phone/tablet, because I loved feeling my book and holding it, turning the page, etc. But I'll honestly never go back! Lol! Nook is incredible!! Sooo easy and convenient to use. I eat all the time when I read, & it's soo much easier to just tap my screen to turn a page rather than try and hold my book down and turn a page while I eat and read. I also love how nook prices are so much cheaper than buying an actual, physical book. I love that I can read anywhere, anytime at just the touch of my screen. No bookmark required and I always have my phone on hand. I love it!!! I love how I can see what books are rated high and/or recommended for me. I honestly can't say enough good things about nook!!! Love it love it love it!!! The app is amazing!! 👍🏻 👌🏻 💞 🌟 ✨ 💖☺️🙏🏻😍🥰💝🤗😚💓

  • By

    Love the app but with one caveat

    I’ve been a Nook customer for about nine years, first with the original Nook reader, then a Nook Simple Touch, and now as an app on my iPhone. I simply love it in all of its forms. The only complaint I have is with the latest update on my iPhone. In previous versions the capability existed to look up a definition for any word you wanted, not just one highlighted from the text you were reading. You simply highlighted a random word and then changed the it in the definition to whatever you wanted. That feature seems to have disappeared. You can still look up a word from the text but you can no longer change it to find the definition of another word. This was one of the features I enjoyed the most and would really like to have returned in a (hopefully quickly developed) future update.

  • By

    give back the page numbers

    I’ve had the nook app for a few years now, and for most of that time I’ve felt that it wasn’t quite as good as the nook device because the device felt more like reading a real book than the app did. In the past few months, it felt like the app was closing that gap, especially by making page numbers visible all the time. I’m no longer abruptly jerked out of a story because I wasn’t aware that I was at the end of a book. Today they took the page numbers away and replaced them with the percentage of the book that I’ve read, and I just ..... I hate it. I know it’s not logical, an ebook doesn’t have physical pages, and with the various settings for page layout and fonts, representing reading progress as a percentage is more accurate than page numbers, but I just want to feel like I’m reading a book. I don’t know if anyone will read this through, but please, at the very least, create a setting to see progress as page numbers instead of percent completed.

  • By

    Nook needs app to purchase

    I loved my Color Nook and when it finally died after several years of using it I was very excited to learn I could have the app on my tablet and still read all of my collection. However, i found out you can't actually do that and it is actually a very troublesome process to get a bit ok. I do not understand why in the world that a person can't order from the app. It is so aggravating to have to log in one place and order then leave that to go download the books and read them somewhere else. I find myself turning to Kindle more and more because it is a one stop shop. If you want to keep your readers then fix this huge problem.

  • By

    So-called Improvements

    I enjoy reading on Nook, but really dislike a couple of the "improvements" that came with the upgrades. The first was a change in the dictionary feature - one can no longer modify a word to look up another, and the second, and much more aggravating, is the change in locating archived books. One used to be able to access all the archived books by simply changing the drop down box in the library to "archive", and there they all were. Now, supposedly, you touch "all titles", then "recent", then "filter" under that, but on my iPad, this does not do anything helpful. It merely gives you recently archived books. It certainly does not give you your entire archived library. I fail to understand why it seems that most upgrades in technology must then become less user friendly and require more step to get what was once easily available. "Irritating" is an understatement!

  • By

    Will Not Keep My Place

    I like Barnes and Noble. I’ve been a faithful customer for twenty five years. And I used to like the Nook App. But this new version is frustrating to the point of not being worth using anymore. Since the update, the app doesn’t keep my place in the book I’m reading. It freezes on one page in a book and returns to that page every time, no matter how far past the page I’ve read. If I turn the iPad, instead of changing orientation to landscape or portrait, it take me back to the page it’s stuck on. If I close the app or go to the library, when I return to the book it takes me back to the page. At this point I have to write down the page number to search for it or scroll for some time until I get to where I left off. I tried bookmarking the page, but it also clears the bookmark whenever I turn the iPad or get out of the book. It also isn’t syncing across devices. The updated app was supposed to make reading and keeping your place easier. It does the opposite. Very disappointing.

  • By

    Love nook on Samsung device but HATE the apple version

    I'm sorry and this says more about apple products than anything else. Everything is very user friendly and harmonious with my samsung devices (note I said devices, as in more than one) but anything I try to do with my apple products is apparently protected by the CIA and NASA. At one point I was even questioning my own existence and security trying to log into my own account. Thinking to myself, "It's me right, that's my name and password." Then after a fingerprint, my password, a hair sample and my second born later, I still can't open the book I paid for (over 5 years ago, yes I'm a re-reader) and am trying to retrieve from the archive 30 minutes later. But if I log onto my phone or computer (not apple products) I can do so and then update my apple device to read my book.

A better way to Contact apps

You can now contact NOOK customer service directly
via Email using our new site -

Contact NOOK directly

Is NOOK Safe?

Yes. NOOK is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 93,603 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for NOOK Is 29.6/100.

Is NOOK Legit?

Yes. NOOK is legit, but not 100% legit to us. This conclusion was arrived at by running over 93,603 NOOK User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for NOOK Is 29.6/100.

Is NOOK not working?

NOOK works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Reported Issues: 1 Comments

By Robin
Apr 27 2021

I was gifted a nook in March from my son's. I started to download books and noticed that the books I chose should have 375 to 475 pages but when I bought it and download it I only have 145 to 160 pages.
I have called and called, emailed and emailed . It's been 3 months and still nothing from barns and knoble customer service.
I don't recommend buying this nook!!! Poor book quality and the worse customer service ever.

Have a Problem with NOOK? Report Issue

Leave a comment:

Why should I report an Issue with NOOK?

  1. Pulling issues faced by users like you is a good way to draw attention of NOOK to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a NOOK customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using NOOK.

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