Contact Massimo Dutti Support

So, so poorly built app- nothing is linked: says to contact customer service but rather than linking the words customer service to their actual contact info, the customer is expected to click through 20 pages trying to fish around and find it themselves! WTH?! Did a human design this app? Probably not- or at least not one with any sense of user experience or CUSTOMER SERVICE! You’re supposed to make it EASY FOR US TO BUY!!!!! And when it says Join Life -30% … make that CLICKABLE!!!!! So customers BUY MORE & are MORE DEDICATED = MORE SALES where you don’t have to go out spending marketing budget to try to lure in new customers!!!! Returning customers who enjoy an easy sales experience is a THING!!!! It’s a GOOD THING!!!! But now I’ve spent all my time leaving this review I’m going to go SPEND MY MONEY AT NORDSTROM because their app is CUSTOMER SERVICE FRIENDLY!!!! Please hire a human who can fine tune your app (& your website which has the same problem) with an eye to customer experience. You’re missing the boat. Trust me.

I would like to share with Massimo Dutti shoppers and warn them about Massimo Dutti shopping experience. I order clothes from them pretty regularly. I take advantage of sales around Black Friday, but here is the warning: I bought last year a leather jacket around Thanksgiving and did not get to wear it until spring, then I noticed that it had major flaws in leather, very visible on the sleeve. I did not bother to return it, then this year I ordered a pair of leather boots and they also came with a very distinct defect, it took a while to have it “approved” to return, before they “authorized” to mail it, they wanted me to send a picture, which was ridiculous. They have free returns any way so I could have returned them without their “permission”. They would not replace them with a pair without defect. I spent too much time on the phone trying to resolve it. Awful! My conclusion: when they have Black Friday sales they push out defective products on customers, that is pooor customer service.

I’ve made my first purchase over two weeks ago at their website and for unknown reason the package is still not delivered, and tracking number does not have any updates. 3 times I have contacted Massimodutti via chat, they told they will redirect my inquiry and someone would help me with this issue. No one still answered or gave me any updates on where my package and if it’s going to be delivered at all. Such a big company just does not care about their customers! I wanted to order more staff but with such horrific customer service where they simply can not resolve an in issue and communicate with me I’ll shop somewhere else! And now I have to call my credit card to cancel the payment. Update : I did send an email about explaining the problem and still did not get any response from the company!