Contact My Lawn Support

A couple months ago the triple action fertilizer was applied and directions were followed exactly but for some reason my yard filled with dandelions which I never had a problem before. I sent in the receipts for the 4 bags of fertilizer I bought and took pictures as proof. I emailed and chatted with CSR but once I called they showed that I have provided all the documentation needed for a refund and was told that I followed the instructions to get my money back and a refund would be issued. Well that was a couple months ago and still no action. Keep getting the run around. Now I’ve always used Scott’s products with no issues and I believe somehow I received a bad product as I do plan on still using there products but this has been a terrible disappointment with customer service which has yet to be resolved. If this is resolved per my phone conversation a couple months ago I’ll be happy but why does it take months to resolve a problem that I was told was resolved and I still continue to try and get a hold of a supervisor which I’m told don’t worry I have taken care of this.

I’ve been using this app for years and thought it was okay for my lawn care needs. This year, I decided to actually sign up for the annual lawn care plan that was recommended for my lawn. I used the app to make my one-time payment for the 10% discount and would have the products delivered 5-7 days prior to application time for my area. As soon as I hit the purchase button, my app started the “already indicated by many” non-functioning, endless “hang tight while we create your plan” loop. I also received three shipping notifications the next day via email and the three products arrived the next day. Wow, that was fast! Luckily, I received 3 of the 4 products from my actual plan. When I contacted customer service via chat, I typed my concerns and was basically told that they were aware of the issues with the app not loading AND incorrect processing of subscription/shipments. While they are “working on it” I was told I can just store the products until it’s time to apply. Sigh. PLEASE MAKE YOUR APP FUNCTIONAL AND YOUR SUBSCRIPTION PLAN WORK AS ADVERTISED. Thanks

Recently began my “pay as you go” subscription and I’ve had multiple issues. 1. The app ignored what I subscribed to and chose the annual subscription which charged me $298, I chose the “pay as I go” because I don’t want to spend the cash up front even though I know I’ll spend more in the long run. I look at my bank account, they charged me for the annual. Called them, they said they’d fix it, told me to log out and back in to redo a survey for my lawn. Did it, selected the pay as you go, it then charged me three times for the summer guard application. I call them back, they say they’ll fix that too. Sent me an email in case the 5-7 days pass and it still hasn’t been refunded. Next day it arrives, FedEx shows up with 7 boxes of the blue “halts crabgrass preventer, the yellow “weed and feed” and then a bunch of orange “summer guard”. It’s July 10th, I shouldn’t be getting all of these at once correct? The only one I think I should have is the summer guard. Not sure I will continue this subscription, thought it might be easier this way having them send me the fertilizers to my door so I know exactly when to apply but this is much more of a hassle. Could be because of the current pandemic and being under staffed, but i don’t know. Customer service is polite and willing to be helpful but so far I’m “pending” $500+ and I have to babysit my bank account to make sure they don’t charge me again. I’m hoping this gets resolved soon.