My Lawn: A Guide to Lawn Care Reviews

by McD In Show Me State

I started my Scott’s App and purchased the 4 step plan after Tru Green in my area purchased Scott’s LawnCare service. Customer Service and quality of care, product and follow through fell when services transitioned to Tru Green from my previous service provider Scott’s Lawn Care In St Peters Mo., so I turned to the use of the Scott’s APP and purchased the Scott’s 4 step program plus grub control, and Disease control.

What’s been the results so far?

Purchases that have not arrived and when it did it was not the 4 step program I purchased. The season is now starting in my area and I need to apply my pre-emergent - no product to apply yet. So I had to go to my local market and purchase my pre-emergent despite purchasing through the website and paying for product I still do not have.

The website? The site that is advertised to help me manage the applications of Scott’s products I purchased, does not help do that despite its advertisement. The Scott’s Lawn app is only a purchase site for product. There is NO lawn management program or direction when to apply the products purchased.

This has all been a big advertising hoax and a poor website with false advertising. It’s probably run by Tru Green who purchased the Scott’s Lawn Care Service in my area because the customer service and double talk is reminiscent of their profile too

Very dissatisfied and would like a refund

by Fishing48080

A couple months ago the triple action fertilizer was applied and directions were followed exactly but for some reason my yard filled with dandelions which I never had a problem before. I sent in the receipts for the 4 bags of fertilizer I bought and took pictures as proof. I emailed and chatted with CSR but once I called they showed that I have provided all the documentation needed for a refund and was told that I followed the instructions to get my money back and a refund would be issued. Well that was a couple months ago and still no action. Keep getting the run around. Now I’ve always used Scott’s products with no issues and I believe somehow I received a bad product as I do plan on still using there products but this has been a terrible disappointment with customer service which has yet to be resolved. If this is resolved per my phone conversation a couple months ago I’ll be happy but why does it take months to resolve a problem that I was told was resolved and I still continue to try and get a hold of a supervisor which I’m told don’t worry I have taken care of this.

by The Mysterious Reviewer

I’ve been using MyLawn for years and thought it was okay for my lawn care needs. This year, I decided to actually sign up for the annual lawn care plan that was recommended for my lawn. I used MyLawn to make my one-time payment for the 10% discount and would have the products delivered 5-7 days prior to application time for my area. As soon as I hit the purchase button, my app started the “already indicated by many” non-functioning, endless “hang tight while we create your plan” loop. I also received three shipping notifications the next day via email and the three products arrived the next day. Wow, that was fast! Luckily, I received 3 of the 4 products from my actual plan. When I contacted customer service via chat, I typed my concerns and was basically told that they were aware of the issues with MyLawn not loading AND incorrect processing of subscription/shipments. While they are “working on it” I was told I can just store the products until it’s time to apply. Sigh. PLEASE MAKE YOUR APP FUNCTIONAL AND YOUR SUBSCRIPTION PLAN WORK AS ADVERTISED. Thanks

by Xbox Review Guy

Recently began my “pay as you go” subscription and I’ve had multiple issues.

1. MyLawn ignored what I subscribed to and chose the annual subscription which charged me $298, I chose the “pay as I go” because I don’t want to spend the cash up front even though I know I’ll spend more in the long run. I look at my bank account, they charged me for the annual. Called them, they said they’d fix it, told me to log out and back in to redo a survey for my lawn. Did it, selected the pay as you go, it then charged me three times for the summer guard application. I call them back, they say they’ll fix that too. Sent me an email in case the 5-7 days pass and it still hasn’t been refunded. Next day it arrives, FedEx shows up with 7 boxes of the blue “halts crabgrass preventer, the yellow “weed and feed” and then a bunch of orange “summer guard”. It’s July 10th, I shouldn’t be getting all of these at once correct? The only one I think I should have is the summer guard.

Not sure I will continue this subscription, thought it might be easier this way having them send me the fertilizers to my door so I know exactly when to apply but this is much more of a hassle. Could be because of the current pandemic and being under staffed, but i don’t know. Customer service is polite and willing to be helpful but so far I’m “pending” $500+ and I have to babysit my bank account to make sure they don’t charge me again.

I’m hoping this gets resolved soon.

by Dissatisyed

I have filled out the surgery to determine what type of plan I need. I have lots of weed and many brown spots. I purchased this yearly plan and received my first shipment. It was just a turf builder. I filled out this survey numerous times even telling it that I have nothing but weeds and my yard is brown. Every time it gives me the same plan of just turf builder, the same product 4 times a year. What, am I just supposed to fertilize my weeds? They have never offered a fertilizer with a weed killer or a pre emergent. I was on hold for over 30 minutes to talk with a representative. They took my personal info in case we got disconnected. Well guess what? We got disconnected and they never called me back. I even sent them a message asking why they didn’t return my call about an hour later. It’s been 4 hours and I’ve not received a return call. The only way that they will take this product back is if I pay shipping. I told them that I would keep this shipment and work it in if they would just come up with a plan that fits my yard. That’s when we got disconnected

by Jqpurdue

I wish MyLawn would provide some basic information about my yard. For example, I went through the set up and use my location to determine square footage. But when I later forgot what the square footage of my yard is there was no way to find out unless I went through the set up again. This is only my first application, so will have to wait to see how good the fertilizer recommendations work out. I switched to MyLawn and service thinking I could probably do a better job for cheaper than paying someone else to do it.

One last thing I wish MyLawn would do is to stop selling me on fertilizer that I already purchased through MyLawn . It should be smart enough to know this and not keep trying to sell me on a purchase I already made.

by Chamorro976

The concept is nice, but they need to link it all together. I purchased the program yet MyLawn doesn’t recognize it and still asks to purchase. They should connect it so that you can see or modify the schedule (I.e. swap out fertilizer products). Watering indicator is nice, but you have to manually be on top of checking MyLawn to know if you need to water. Timing seems off too. All of our neighbors are treating dandelions along with other weeds, but this program doesn’t touch them til the end of May (although when I first signed up for the program it estimated treatment in early May). Also, you have zero control (or communication) with the vendor. They will ship ‘when you need to treat your yard’. The issue comes up when you have no idea when that shipment will come and no way to tell them to shift it a week if you’re on vacation or something. The concept is there, they just need to follow through to make this a 5 star app!

by JewlzieB

I have been using MyLawn for a few years and love the recommendations and scheduler of when to put product down, however this year the recommended timeframes have been incorrect for certain products. I’m in the southeast and we never wait till late April-May to apply our first application of crabgrass preemergent. We are already in summer temps by then and everything has bloomed. It would have been a recommendation to waste my money and time as it would have been useless. I went ahead and applied my preemergent in February as usual but MyLawn does not allow you to adjust the date you apply the product before their recommended date anymore which is frustrating. Now it’s mid-April and I’m just now able to tell MyLawn I applied the preemergent back in February (which I had to look up the date again). I’m not sure how the rest of the year is going to go, we will see. I hope Scott’s fixes this.

by The Old Lawn Guy

I had a variety of landscapers over the last 16 years. They just don’t get it, and never got my lawn looking better then average at best.
I retired last year, fired the last of 5 different landscapers, bought a good quality 0 turn mower, started going to the Scott’s App and set out a plan to get my lawn repaired. This is my second season and I’m really pleased with the results to date. I have great competition next door as my neighbor owns a landscaping business. I’ve saved over $3500. In annual landscaping fees and really enjoy the complements from people walking by when I’m out in my yard.
One women asked how I did it and I shared what I was doing with her husband, I sure you have a new customer. Thanks Scott’s for making my lawn fun again.

by Joed987

Overall, this is a great app to enable the average homeowner to DIY lawn care. It would be nice if MyLawn tried to take weather and product application instructions into account and then notified when the optimal time to apply would be. For example: when Crabgrass Preventer is coming up on the schedule, it would be nice if MyLawn tracked the soil temperature and the upcoming rain forecast and recommended a time period to apply that would meet both criteria. Same for weed and feed - recommending a time after a recent rain or when the dew hasn’t burned off yet. It would also be nice if it could provide notifications when the rainfall falls below the 1” per week. As it is right now, it’s a decent digital version of a rain gauge but doesn’t really improve on the experience.

by Biskits@Grayvie

What I like:
Rainfall meter lets you know how how much rain has fallen in you area and how much watering it needs. This is what makes MyLawn valuable and worth using even if you dont use scotts products.

General tips and in depth guides with videos on lawn care. It’s very informative for the most part. (With the exception of some potentially misleading information regarding fertilizing lawn early in the season)

Application schedule for Scotts products is convenient, although I cant seem to find the Scott's product that I use to add on my tracker. (Starter fertilizer with weed control)

What I don't like:

Not a big deal, but I don’t understand why MyLawn tracks my location when it’s not open. I chose to only track while MyLawn is open, but it still tracks in the background even after i selected to turn off background refresh. I have to close MyLawn completely to turn off tracking. This is the only app I have that gives me this problem.

Overall I like MyLawn . It’s nice to scroll through the guides and read up on some tips. I’m not very experienced, so it does help if your new to lawn care even if you don't use Scott’s products. Just keep in mind that some, but not all info is just to push you into using their product.

by Enterthedragon12

Love MyLawn but I wish there was one more feature. It has two main buttons for each step, a “Skipped” and “Applied” button, but I would also like to see a “Schedule” button so I can schedule an alert/reminder for the day I’d like to put the product down. For example, I plan on putting down GrubEx but after using the Ask Us a Question via text messaging, I was told that “Thank you for choosing Scotts Miracle-Gro. I would be happy to assist you today. I do see that you want to apply GrubEx about 2 weeks before Memorial Day for best results.” So that is when I plan to do so, but now I’m getting alerts almost daily saying “Your lawn and the weather forecast agree: Tuesday is a great day for applying Scotts® GrubEx®”. So 1, I’m getting conflicting information, and 2, it would be nice to be able to schedule a reminder instead of having to use a separate calendar app to plan it out.

by NickNameth25

I’ve now used MyLawn for a couple of years, and it has been pretty good, but there is one thing I would like to see.

Normally at the beginning of the season when you do a quiz about what your lawn looks like, it’s dormant. Instead of it asking if I have some weeds, few weeds, or whatever the options are it should ask what kind of weeds o have currently and had last season.
At the end of the year last summer when I was weed free, I should’ve applied a pre-emergent to keep it that way. However this wasn’t even recommended. With that I had the fortune of battling Poa Annua in the winter, and I’m starting to see crab grass now.
This could’ve been avoided with a better way to select the lawn issues you fight, and for MyLawn to recommend the ways to keep your lawn in great shape.

by 293716

The apps water tracker which tracks local rain, and allows you to track your own sprinkling is great! I just wish there was a way for it to send you a push notification when your lawn has had under a certain amount of water rained or sprinkled over the past 7 days. It already has this feature, but adding a notification would be awesome! Including some weather into it as well to tell you if you should hold off sprinkling or applying products due to high winds, or bad weather would also be great! I look forward to MyLawn growing to be a little more of a lawn control center/dashboard rather than primarily a fertilizer sales app. By including these other features your audience for MyLawn would be expanded, and it would also increase peoples exposure to the Scott's lawn products and tools too.

by Cabt Even Choose Nickname

I have always used Scott’s products and even hired their spray service for a while. My lawn was hit or miss every year. Many people in our neighborhood use various services, but there were about 3-4 that have the best lawns I’ve ever seen. When asked what was the secret, who they use, there was one common denominator, The Scott’s App! They all raves about it and follow it religiously and told me the “why” of how it works. It’s all about timing! I’ve always been using the right product, just the wrong time. Usually driven by temperature and the advise given at the hardware store. Matter of factly, this year following MyLawn I went and bought the first product when it said to apply it. My trusted hardware store said I was nuts for putting down what MyLawn said and when. They couldn’t have been more wrong. My lawn has never been this healthy, weed free, and green this early in the spring. I usually waiting until late April or early May for bonus S, that’s way to late as I know now! Thanks to MyLawn ! Thanks Scott’s, this is a lawn game changer!!!!

by Cho Cliff

I’ve been using My Lawn for the past 2 years. I have a small yard that I found very hard to take care of before I started using MyLawn. I don’t have a subscription, but I do get all the products suggested by the quiz from my local Home Depot. I love the calendar that came with the new update! The loading is a little strange but I find it helpful to put my activities in chronological order.

Currently, I only use this to know what products to buy, track when to apply them, and track watering using the handy water gauge. I’m going to start utilizing the task feature for other lawn care things I have to do monthly and annually. 10/10 would recommend for anyone that needs help knowing how to give their yard some TLC.

by JanWora

Love the 7 day water tracking feature in MyLawn. In the past I tried using weather apps to estimate how much water my lawn had received but this 7 day tracker is way better, super convenient, and I love that I can add additional waterings I did to the total as well. If you accidentally put the wrong amount, you can undo that addition. You just have to do it right away as there is no way to subtract your additional waterings fix if you missed the “undo” window. Also, love that MyLawn tells you water Scott’s products to use at what times of the year based on your location and that you can keep a record of what treatments you performed and when. Would definitely recommend MyLawn to any homeowner trying to take care of their lawn care themselves.

by TeeWhy From WA

MyLawn is awesome. My wife and I are fairly new home owners and have battled with a dandelion and crabgrass filled lawn for two years. MyLawn makes it easy to know exactly how to keep the lawn perfect and healthy, year round, no matter the grass type. It even factors in location, current lawn condition, composition, everything. If I’m out of town, my wife has MyLawn and can see what needs applying and watch the instructional videos straight from MyLawn . A neat function was the yard square-footage calculator. It uses satellite imagery to allow you to know exactly how much area you’ll be applying certain products. We have a 17,000sqft lot and almost purchased WAY too much. Using the tools they provide, turns out we only have 9,500sqft of grass once you take out the home and driveway footprint. Way easier than getting out the giant tape measure.

by Dhcjdjsnjdj

Earlier this year I purchased Scott’s weed and feed product before I knew about MyLawn . I also noticed the Scott’s had a lot of other products for different times of the year and to do different things to help keep your lawn nice and healthy all year. So I began to wonder if I could build lawn car plan and that’s how I discovered MyLawn .
I told MyLawn info about the area I live in, size of my yard, and the current condition of it (which MyLawn makes it super easy to do) and it made a custom lawn care plan for me. It tells me the products I can use and when to give me the best results for my lawn. The coolest part is that I can purchase everything I need for the year at once and be done with the hassle of going to the store every season to get the product I need.
I’d highly recommend MyLawn (and Scott’s products) if you want a better-looking, healthier lawn. I’ve been experiencing great results!

by Teeanderson

I have always prided myself on having a nice lawn until I move into my new house about five years ago. No matter what I did, the color was pale, the grass was sparse, and crabgrass seemed to be creeping up everywhere. I had virtually given up and decided to take it all out at the end of summer and start over--that is, until I discovered MyLawn and the people behind it! I have had beautiful lawns for over 40 years, and I was skeptical that MyLawn could possibly make a difference. How wrong that I have been?! The expert who helped me through it give me a plan and told me to just be patient – that I was doing everything I should. By the end of summer, it is now truly the prettiest, most lush lawn I have EVER grown, and even strangers passing by are constantly commenting and asking what I'm using to make it so nice.

by Crazytaxmama

I was looking forward to using MyLawn but have never had so many problems with an app ever! I was even going to recommend MyLawn to someone else (which is something I never do), but thought let me use it first and then I’ll recommend it. Fought with it every step of the way from initially setting my password to trying to create a lawn care plan. MyLawn kept alerting me that my password didn’t meet all parameters which it did...so I ignored the alerts and used my newly created password and logged in just fine. Answered all questions about my lawn to create my lawn care plan but at the end, when verifying my responses, at each juncture it would say “error occurred. Unable to process...Inore or Cancel”. Each time, I chose “Ignore” and it would take me to the next one but then wouldn’t create the plan. I’m done! I’ve spent WAY too much time fighting with a stupid app!

by Dhgk Msns

Please be careful using the product that MyLawn is recommending, I have been using the product that MyLawn has been recommending for two years now and both times it’s pretty much killing my grass. I do not know my exact grass type as I bought the house the the grass existing, therefore that is the info I entered in MyLawn as there is an option for if you do not know your exact grass type. Then after entering those info MyLawn gives you your yearly planner and recommended products by also using your location. Like I said I have been using there products for two years now and it has literally been killing my grass I started off this summer with near perfect green grass and after applying the scotts products now my grass is almost dead it is so discouraging and heart broken. Sorry Scott’s but that’s just the truth.

by JustMe!?!?

It’s nice in that it helps you figure out the size of your yard and some tips on timing of applications, however I think MyLawn could be more robust with more customizable tools like identifying what your lawn goals then developing a plan to help you achieve those goals. For example, I live in the south but hate this horrible southern grass and I want to switch to a nice fescue. What if I could take pictures of my current grass to identify specific variation of grass and MyLawn can recommend a method to kill what’s currently there and replace it with fescue. Also specific weed identification and product recommendations to exterminate those weeds would be helpful too. I just feel like it’s lacking in resources

by Virgil Hopkins

I think it'd be nice if there were a place in MyLawn titled 'cause & effect'. It'd be a place where you could explain to MyLawn all that you've done between "x" amount of dates to present time of explanation to MyLawn so that MyLawn doesn't mistaken you for starting fresh with a mediocre lawn. For example, I fertilized my yard last week with the fall treatment from Scott's brand and we've had a lot of rain since and are expecting more to come with cooler temps. Another words have MyLawn contain the abilities to adapt to whatever you throw at it to help you nurture and sustain your yard to the fullest extent. That would be a great app that I'd pay to use and tell all my friends about.

by Mirt88

Have been wanting something like this for a while and this is overall decent. My gripes are: there is a glitch where you have to click on the water details/info for it to refresh the weekly rain, which should happen automatically. Also the rain seems to reset on a certain day and not a rolling 7 days? Not sure but it seems inconsistent.
It is not possible to document applying the fertilizer etc earlier than the stated window, but sometimes that happens so it would be nice to be able to do. Would be. Ice if you could update that you gave a different product too (eg gave weed and feed instead of just lawn food and then have it adapt for next time...) but that is probably next level.

by Kozchris

I'm in a brand new house and my lawn looked awful. Light green and brown. I'm new to having a lawn with zoysia grass so wasn't sure what needed to be done to get it looking good. I was expecting MyLawn to likely be useless but have been pleasantly surprised. MyLawn walks you through several questions about your lawn and then generated a plan. I followed the first steps of recommended fertilizer application, mowing height and watering and now I already have one of the best looking yards in the neighborhood. MyLawn tracks rain levels to let you know when to water and also sends you out plan reminders. I'm satisfied with MyLawn so far. I'll also add that I found MyLawn intuitive to use.

by Topher1681

So far found it to be a good app for keeping you on track with which Scott’s product to apply and when. Provides nice tool to estimate lawn size if your not sure and input condition of lawn. Also let’s you keep up rainfall data. Tools for estimating condition is fairly simple but being subjective in nature those with larger yards could find it a bit more difficult depending on current condition. Could use a bit more features around irrigation. Would be nice to put in your irrigation schedules and zone/sprinkler data and it provide rough estimated weekly watering from irrigation. Right now you have to input overall inches manually every week. I’m looking at Scott’s new Gro controller so hopefully integration will come with that in future.

by TheOkazakiFrag

Many improvements have made this good app great. Having the ability to search for Scotts products and add them to your plan for your yard is great. You can put a specific date on it as well. I really like the last seven days worth of rain measurement that tells you how much water needs to be put down. It’s also nice to read the settings for your spreader without having to refer to the actual bag. I’ve been using MyLawn, along with the recommended products at the appropriate times, and have had several neighbors ask how we keep our yard so beautiful and weed free all year round. I simply tell them about MyLawn and how much it has helped me with our yard!

by Missycyr

I have lived in my home here in Texas for 5 years. I have lost the battle with the weeds and especially the sand/ grass burr. I have little paws that come in limping with those devil things stuck in them. I have paid trugreen and chem lawn and still have had them. This year I decided to try myself. They still creep in but are very sparse and I can pull them and burn them or put them in garbage can. I love the notifications of when Nd what to apply and always can find the products on sale.
I have a lush, thick lawn and the color is so much improved. I am grateful to Scott’s for empowering me to do it myself.

by Jtrif09

All my neighbors have tru-green spray their lawn. When we moved in the previous owner did not treat his lawn. I had everything, clover, crabgrass, dandelions, etc. 1 year later with MyLawn....I’ve been told my lawn should be pictured in magazines. Plus thick green grass. No weeds at all.

However I would like to see an update helping users calculate how much fertilizer/seed they need based on the size of their lawn. That would help eliminate over doing big time. Most bags are 14lbs at 5,000 square feet. Adding a tool to help measure how much each user needs would be awesome!