Contact Planta: Complete Plant Care

Contact Planta Support

Published by on 2024-01-15

About: **Editor’s Choice & App of the Day 2022** Join 5 million users and 25 million
plants! You’re only one tap away from your personal jungle - Take a photo of
your plant and Planta takes care of the rest! - Smart Care Reminders: Powered
by Planta’s algorithms! Not sure when it’s time to water your plants? Planta
knows! Just add them to the app and get notified when it’s time to water,
fertilize, mist, repot, and clea.



How to Contact Planta Customer Service/Support

Planta: Complete Plant Care Contact Information

Listed below are our top recommendations on how to get in contact with Planta: Complete Plant Care. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Planta: Complete Plant Care. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Strömming AB



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Developer: Strömming AB

E-Mail: [email protected]

Website: Visit Planta Website



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Privacy & Terms:

https://getplanta.com/en/privacy-policy

https://getplanta.com/en/terms-and-conditions




Reported Issues: 10 Comments

4.8 out of 5

By Trish daly

11 months ago

Planta has misidentified three of my plants. I would like to cancel my subscription. How can I go about doing this?

By Christi Silver

1 year ago

Hi, I am a Planta subscriber (subscribed with my Apple ID) and I just got a new phone yesterday. I can’t locate the login link in the app, and none of my plants are showing. How can I log in?

By Leslie

2 years ago

I love this app, but I got a new phone yesterday and it will not let me login. I am about to cry because I have a lot of plants on there. Please help me log in. I tried the forgot password and it it doesn’t send me a recovery email. I’ve also already paid for my year subscription.

By Amy

2 years ago

My Planta app hasn’t been working for the last week. When I open the app it just stays green with the ‘P’ in the middle. I have 83 notifications! I have deleted the app 3x and reinstalled to no avail. I also restarted my phone numerous times. Help!

By Jackie Schimke

2 years ago

Hi, I would like to create a location that is not on the app (dining room) but when I tap the + sign on the top right to creat a new location nothing happens. It just says that feature will be available in the future. Is there any way I can add new rooms to my locations? Thank you!

By Adriana

2 years ago

I cancelled the free three days trial a few hours later that I Got it. I have a monthly charge. How can I get the money back?

By Kathryn Smith

2 years ago

I would like to cancel both of my subscriptions to Planta: Keep your plants alive. Please verify change. Thank you.

By Bruce MacFergus


One Addition I Think Should Be Added, Considering The Price!

I downloaded this after seeing it in the Apple store, but upon seeing the price for a year, and no permanent price, for instance, I was rather dismayed to discover that there wasn’t a list of the current plants that could be shown to us with their photos and common and scientific names, before we purchase this app for any length of time or of the premium plan! I happen to be a multi year customer of two major nurseries back east, in Connecticut and in Florida, and they have a vast selection of the rarest tropical plants and tropical flowers and tropical fruit, of anywhere in the country, and possibly in the entire world including Australia! Before I would purchase this, I would want to have communications with this developer and give them the names of those nurseries and await their response, and know that they do have all of the needed information first! I am not about to pay down $36, and then find it won’t be of little or any use to me! But I think they give us too little to make any real determination about whether we want his app or not, and rather force us into paying for this before we have any real idea of how much good or not, it would do us in attending to our plants correctly, considering the vast array of plants that are out there! It’s much easier to get information about plants that grow in this United States, but not from outside of our borders!



By Aracely-----


Needs to be improved

One thing that doesn’t make sense is the fact that you can’t personalize the dates for when it notifies you to water your plants. The day you download the add is the automatic day all your plants need to be watered. What if I had watered my plant before I downloaded the app? Also some of my plants don’t need to be watered yet but I continue to get notifications that I have tasks that are late. Also I gave one of my plants extra water and I wasn’t able to track it because the app considered it to early so the option wasn’t even given to document it. Also it sets automatic days you have to water your plant. For example every 9 days you have to water your monstera but this doesn’t consider the size of the plant. A bigger plant has different watering needs then a smaller plant of the same kind. I do like the plant helper feature that helps you diagnose what’s wrong with your plant. I also like how it has a lot of information about a wide variety of plants and includes pictures. Another think I forgot is the app is demanding me to repot my plant but why?? There is no reason to so why am I getting the notification to do it? All the information I gave was that my plant was in a plastic pot in a medium lit room. What could have indicated I needed to repot my plant from that information given? The light meter feature was also helpful might I add. I was a premium member for about 4 weeks but now I think I’m switching to another app.



By royal wee


Latest update has created a nearly unusable app

The app used to work wonderfully. But I would honestly recommend passing on it until they implement some fixes. I’m not sure if it was the latest update, but suddenly I have a very laggy, buggy app with no way to mark plants as watered (if you happen to deter from their schedule). It’s actually created a lot of confusion and I have a dozen or so plants that are completely out of whack with the app not properly recording data. Aside from that, the app no longer wants to mark any task as complete without a fight. I have 50+ plants, so this can mean a lot of tasks in one day. It freezes on the loading screen when you click the check mark and in most cases, I’m having to force close the app just to get off that screen. Sometimes the task is recorded, sometimes it’s not. If it’s not, you click the check mark again and it gives you a red error (presumably it did record the task just not anywhere you can see), and then it’ll finally show it as complete on your end. This is a lot of added steps towards the main function of this app. It’s supposed to make things more convenient and easy to track and right now, I do not feel it is living up to that. Again, I used to LOVE this app and if they can turn these more recent issues around, I would recommend it. I just feel any newcomers will find it very frustrating in its current state.




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Why should I report an Issue with Planta: Complete Plant Care?

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  4. If you are a Planta: Complete Plant Care customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Planta: Complete Plant Care.


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