Contact Photo Transfer Support

I’ve used this app for well over six years. It worked well when it was free, but recently I tried to use it the way I always had, and I was told I would have to upgrade to the “Pro” version for $6.99. Because I already knew how it worked, and it had worked well, I paid for the upgrade. It didn’t work. IT HAS NEVER WORKED. Messages from the developer gave me increasingly convoluted paths to using the app, and still nothing worked. Finally, I asked for my money back, and was told they can’t do that; only Apple can do that. Apple said they couldn’t refund my money because I’d gone beyond the 60-day period for such things. I pointed out that I had worked in good faith with the developer, and that the app had never, not once, worked for me. They shrugged. I’ve lost my money.

I downloaded this App to transfer pics from my iPhone 11 to my PC via lightning cable. We have very slow internet/wifi where we live. Most Apps like to use Wifi to transfer photos so I was glad to see an App that lets you use a cable to transfer. This App does work and it’s interface is user friendly. It has limitations that are worth sharing. You can only download 400 pics/vids at one time. For someone that has thousands of pics on my phone this is time consuming. The other problem I ran into at least with my setup is that once you download 400 pics and try to download more, the App hangs up (error message) and you have to close out everything and reopen. I submitted this problem to the Developer hoping they address this “major issue”. I would give it five stars if you could download more than 400 pics at one time and if the App wouldn’t time out once you download more than 400 pics. For an App that costs money, I believe these two issues should be addressed!

This could have been an amazing app. There were several things I liked about it. But there is nothing more irritating than attempting to use an app and get a feel for it when it is constantly hounding you to purchase the upgraded version! I haven’t even completed a single transfer and the pop-ups begin informing me of all of the features I cannot use unless I purchase their Pro version!! And as I continued to use the app the pestering got more frequent and more frustrating! I make it a point to NEVER spend a dime on any app that doesn’t allow me to use their product without attempting to pressure me into giving them my money. Just build a product WORTH paying for and allow people to get used to your app before even asking them to upgrade! Keep your app. There are many more that do the same thing for free. I am happy to use one of those! And if they have a good product and don’t try to force me into an upgrade, then those are the ones who are much more likely to get my money!