Contact Simple Transfer Pro Support

Did not transfer all photos into album... built album and moved less than 50 percent of photos into it - though did put all of the photos in the “camera roll” - so I then had to go find them... I did pay for the Pro version and no joy... reported this bug and received no feedback. Also connecting to other devices and computers with the app is not reliable... even though it reports “seeing” the device, it still does not connect... sure, a complicated task this App is supposed to accomplish but it does not work as expected. My recommendation is to keep looking. I wasted my money.

I tried to download a large 20gb video file from my iPhone 8 iOS 13.2.2 to a Window 7 pc. I tried both the browser method and the desktop windows app. If I select the video format “original” I only get the audio. That is true for smaller video files as well. If I select H.264 it simple hangs, no progress no messages. I let it sit for hours. I can download smaller videos using H.264 and that works. I tried to report a bug in the app but that link does not work. Also I paid twice for this app. I downloaded the free version and since it appeared to work on smaller files I purchased the pro from the free app. It never updated the icon as “pro” so I thought the reason I was having problems was that it did not upgrade. I went to App Store and purchased the pro directly. The phone did create a separate second icon for the pro version. Checking my iTunes account I was charged twice. I wish it worked and it would be nice if there was support or the report a bug worked. The link for suggest a feature also did not work.

Then it stopped. It would get stuck at 12 of 13 etc. So, money back. Oh and no response from support of course. So then I tried a couple other apps which were terrible. The whole reason I went into this morass was that I couldn’t get iCloud to do the simple thing I wanted: download all my pics so I could clear them off my phone. Lo, i went back to iCloud to try once more and now it works. And it’s *much* *much* faster than simple transfer when it did work. In case somebody had the same problem: I couldn’t make selections in the web interface if iCloud. But now I can and it’s incredibly fast. Sigh of relief. True confession: when I was broke I wrote a few fake reviews for money. Never got paid btw so serves me right haha. Point is I think fake reviews is a booming industry. This is obvi not fake.