Contact BBC News Support
Published by BBC Worldwide on 2023-10-26 About: The BBC News app brings you the latest, breaking news from our trusted global
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How to Contact BBC News Customer Service/Support
Listed below are our top recommendations on how to get in contact with BBC News. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact BBC News. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of BBC Worldwide
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Developer: BBC Studios Limited
E-Mail: [email protected]
Website: Visit BBC News Website
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Reported Issues: 3 Comments
By KashandBiddy
Live Stream is terrible
Save yourself the hassle of downloading this app. I was hopeful that the recent update would fix the live stream problems, but nope. I get about 15 minutes of broadcast and then the app pauses the stream and then ultimately crashes or hangs there expecting you to unpause it every few minutes until it finally crashes. Strangely I have had the same crashing issue of World Service on other apps too, so it is not specific to this app, but more specific to their stream, which is now no longer worth trying to listen to due to how broken it is. I know that the world wants broken up news reports instead of a proper stream though.....oh wait. I have been having this issue for over six months and no amount of bug reports has seen improvements made. Others in the reviews report the same thing and the developers clearly aren’t capable of fixing it or don’t care.
By young_hyson
New update is not good
I gave it awhile to try and get used to the new ui but it’s just worse. I mostly have just used my news and the tabs are terrible. I got so much information quickly by seeing very small pictures and headlines grouped by custom topic. Now I have to do so much more scrolling and swiping. Often my screen is consumed ENTIRELY BY 2 STORY PREVIEWS while scrolling through the latest news. I don’t need preview pictures that large! Lastly the ads always seem to render after the content has loaded and there is no placeholder for the unloaded ad, creating an obnoxious shift in content once the ad loads and takes up pixel space. Please do something
By MrRawrz
Buggy & Advertising Issues
When scrolling through articles, they will stack on top of each other occasionally and make it nearly impossible to click an article. Even worse are the advertisements. Previously they just slowed down the app to almost unusable rates. Now videos will automatically open without me clicking them as soon as they are scrolled into view, which I’m sure is against some rules somewhere. I even checked my app options and I have videos set to NOT auto open and to NOT auto play. You all really need to figure out your advertising problems in the app.
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- If you are a BBC News customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using BBC News.
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