Air China Reviews

Air China Reviews

Published by on 2024-08-19

🏷️ About: AirChina is China’s only national flag carrier which offers not only commercial flights for the traveling public, but also special flights for Chinese top leaders on their official visit to foreign countries. It is also a Star Alliance member carrier.


       


Overall Customer Experience 😎


😎👌🔥 Positive experience
45.7%

👿🤬😠 Negative experience
41.6%

🙄💅🫥 Neutral
12.7%

~ from Justuseapp.com NLP analysis of 12,856 combined software reviews.



Read 21 Customer Service Reviews 👿🤬😡😠💢😤

4.8 out of 5

Will not allow check-in

2022-05-30

Even after AirChina sends a notification that one can check-in for a flight, trying to do so is not allowed as “no flights are available for check-in now”. Very frustrating.

Not User Friendly At All

2022-07-01

I just wanna check in and struggled with the name field that only allows one string without space, until I saw someone’s negative review that you have to put it in last name/first name format, which is not specified anywhere in AirChina ... And the UI looks like work from first year school student, with typos and grammar errors.

Star alliance

2022-08-01

The treatment of a one million miler member of United and star alliance gold member for more than 15 years is really bad. I can’t select a good seat checking in on AirChina as it doesn’t recognize my status, I can’t get upgrades and the worst point is that I have to use the airport lounge V8 having more than 15’ walk back and forth from the departing gate. The service inside the planes of air China is fantastic. I hope this trouble with the service checking in and with AirChina can be fixed ASAP. Thanks

As bad as it can get

2022-09-02

The sw is junk. You can not delete your information. It is so difficult to use and navigate. They announced big sale, I checked again and again, no change in price. There is zero confidence in using AirChina to book a flight. So I decided to delete my information but now I can’t.
You won’t believe that with such a big airline company you can have such dumb software, not only AirChina but their desktop website too.

Poorly designed app, slow responses

2022-10-04

Having hard time to register my account - it requires verification via phone but assumes all users are using a Chinese number? When I chose “overseas”, I was asked to send a text message to a number that does not work in either US or China with error messages every time. When I tried to update my info, it seemed every step needed a minute or so to get in the system. Frustrating to use AirChina !

Not functional for US citizen

2022-11-04

I’m sure AirChina works great if you are a Chinese citizen, but it won’t accept my US passport number to pull up my flight. An error message instructs me to manage my ID in the ID management center, but even with my passport number inputted there it still doesn’t give me the option to enter a passport number instead of an ID card. So I have no way of pulling up my flight in AirChina in order to check in :(

The worst

2022-12-06

I used to love an older version of Air China app back when I lived in the country. I’m recently traveling to China again with this airline and I logged in for the first time in a very long time… and I see no trip information, no history of travel, no anything. Even attempt to manually putting in the ticket number in hoping to add trip failed. I remembered it wasn’t like this before. Such a shame.

Useless

2023-01-06

“Oops, no trip for service check in of this passenger” - that’s the message I keep getting on this useless app, which I downloaded in hopes that it would be less useless than the Air China website, which also did not let me check in.

Air China - New Account

2023-02-07

I am in the process of creating a new account and logging in (Overseas User). It keeps saying to verify via email and a verification email has been sent to my email. However I have checked both inbox and junk; I do not see the verification email. Is this a bug? Has anyone else had the same issue? I just want to log in and check my trip and all. HELP!

One of the worst airline apps

2023-03-11

I only write reviews for apps that give me the worst user experience, and this is one of them. Despite all its fancy UI update, the password field only allows me to enter digits? Really? I cannot even log in! And this is not the first time I have login problems with them. I am a Chinese user living abroad, why can’t they have just one database for all their users?

Air China is the worst

2023-04-09

If you don’t feel like wasting hours of your day for an airline error, or being asked to pay for that error, or if you are looking for a level of reasonable customer service, do not look here. These folks are unreasonable and completely uncaring about mistakes that they make. You’ll save time and money booking somewhere else.

Worst app. Completely useless

2023-05-11

This’s the first time I gave one star (I would give zero if I could). I wasted one hour just trying to check in and it crashes every time after you typed all your personal information. Worst app I’ve ever used and I can’t believe they allow this kind of trash to be published to App Store.

This was a ridiculous app

2023-06-11

Currency keeps going back to Chinese yen even though I put other forms of currency, App is in English and I’m in Japan but it thinks I want Chinese yen every time. Got a flight but wasn’t given and order number, confirmation number, seat, or anything. Extra charges were added after I bought the flight. What a disaster.

Itinerary

2023-07-13

Would be great if we can download the PDF ITINERARIES automatically instead of applying for by providing ticket number, name and flight date...

Name entry format

2023-08-13

I tried checking in on both the phone app and the website but it would not work with multiple tries entering my name different ways.

Finally I called the phone number and someone told me I had to enter my name of any specific way. “FAMILY/FIRST MIDDLE”

I recommend that you put on your website the specific format that the name must be entered. It will not only save your customers lots of time it will also keep your customers from having to call your phone number and use your service representatives time.

App crashes on iPhone

2023-09-14

App crashes on iPhone during payment

Easy to use

2023-10-16

Really easy and convenient

Love to fly air China

2023-11-16

Have traveled around the world often, air China is my favorite. Considering the price and crowded travelers, the crew try their best to provide their best service, and you can tell they always place safety first. Just took CA983 from BJ to LA on Sunday (Nov 24th, seat 17J).

Great app

2023-12-18

Always give you special discount
Always convenient
I love AirChina

Comments

2024-01-18

Website is well organized and Very easy to navigate

Works for me

2024-12-16

Don’t know why there’s a large amount of negative reviews. It’s not the best but still not the worst. It’s the most reliable airline when you travel around China. Some international flights are satisfying as well. AirChina is easy-to-use and I haven’t encountered any weird error yet.



Is Air China Safe? 🤗🙏


Yes. Air China is very safe to use. This is based on our NLP (Natural language processing) analysis of over 12,856 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for Air China Is 52.4/100.


Is Air China Legit? 💯


Yes. Air China is a totally legit app. This conclusion was arrived at by running over 12,856 Air China User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Air China Is 66.9/100..


Is Air China not working? 🚨


Air China works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with Air China? Post a Review




Features

You can select your preferred seat in advance and are spared the trouble of having to stand in the line for check-in at the airport, because you can check in with the two-dimensional code.

Travel Advisor, Promotion Products, Check-in, Fight Status, PhoenixMiles, Self-Service Rebooking – everything is intended to make things pleasant and easier for you.

Your bits-and-pieces Mileage can be very useful too – you can use it to request both award ticket and items from our PhoenixMiles e-shop.

You can view your Mileage account, program activities, add or delete redemption nominees or take photographs for Mileage retro-crediting.

for the traveling public, but also special flights for Chinese top leaders on their official visit to foreign countries.

Members Services –We provide good services for our distinguished PhoenixMiles members.

Access Apple Health (HealthKit) to donate steps, and contribute to carbon reduction and environmental protection.

Advance Seat Selection – You can select your preferred seat in advance.

Voice recognition is in place to make it easy for you to purchase ticket.

Keep yourself up to speed on the flight status – you will know the exact flight departure and arrival times.

Check-in – You will be spared the trouble of having to queue for check-in.

Mileage Redemption –Make the most use of the mileage you have collected.

You can see the member information and kilometer accrual on apple watch.

You can see the mileage and segments which you need to upgrad.

  Customer Service/Support
Developer:
Air China Limited

Contact e-Mail:

Website: