Air China Reviews

Air China Reviews

Published by on 2021-07-08

AirChina is China’s only national flag carrier which offers not only
commercial flights for the traveling public, but also special flights for
Chinese top leaders on their official visit to foreign countries. It is also a
Star Alliance member carrier. It boasts 298 routes, serving 154 c...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

Air China Reviews

  • By

    Works for me

    Don’t know why there’s a large amount of negative reviews. It’s not the best but still not the worst. It’s the most reliable airline when you travel around China. Some international flights are satisfying as well. The app is easy-to-use and I haven’t encountered any weird error yet.

  • By

    Star alliance

    The treatment of a one million miler member of United and star alliance gold member for more than 15 years is really bad. I can’t select a good seat checking in on the app as it doesn’t recognize my status, I can’t get upgrades and the worst point is that I have to use the airport lounge V8 having more than 15’ walk back and forth from the departing gate. The service inside the planes of air China is fantastic. I hope this trouble with the service checking in and with the app can be fixed ASAP. Thanks

  • By

    As bad as it can get

    The sw is junk. You can not delete your information. It is so difficult to use and navigate. They announced big sale, I checked again and again, no change in price. There is zero confidence in using this app to book a flight. So I decided to delete my information but now I can’t. You won’t believe that with such a big airline company you can have such dumb software, not only this app but their desktop website too.

  • By

    Poorly designed app, slow responses

    Having hard time to register my account - it requires verification via phone but assumes all users are using a Chinese number? When I chose “overseas”, I was asked to send a text message to a number that does not work in either US or China with error messages every time. When I tried to update my info, it seemed every step needed a minute or so to get in the system. Frustrating to use the app!

  • By

    Not functional for US citizen

    I’m sure this app works great if you are a Chinese citizen, but it won’t accept my US passport number to pull up my flight. An error message instructs me to manage my ID in the ID management center, but even with my passport number inputted there it still doesn’t give me the option to enter a passport number instead of an ID card. So I have no way of pulling up my flight in the app in order to check in :(

  • By

    The worst

    I used to love an older version of Air China app back when I lived in the country. I’m recently traveling to China again with this airline and I logged in for the first time in a very long time… and I see no trip information, no history of travel, no anything. Even attempt to manually putting in the ticket number in hoping to add trip failed. I remembered it wasn’t like this before. Such a shame.

  • By

    This was a ridiculous app

    Currency keeps going back to Chinese yen even though I put other forms of currency, App is in English and I’m in Japan but it thinks I want Chinese yen every time. Got a flight but wasn’t given and order number, confirmation number, seat, or anything. Extra charges were added after I bought the flight. What a disaster.

  • By

    Love to fly air China

    Have traveled around the world often, air China is my favorite. Considering the price and crowded travelers, the crew try their best to provide their best service, and you can tell they always place safety first. Just took CA983 from BJ to LA on Sunday (Nov 24th, seat 17J).

  • By

    Air China - New Account

    I am in the process of creating a new account and logging in (Overseas User). It keeps saying to verify via email and a verification email has been sent to my email. However I have checked both inbox and junk; I do not see the verification email. Is this a bug? Has anyone else had the same issue? I just want to log in and check my trip and all. HELP!

  • By

    One of the worst airline apps

    I only write reviews for apps that give me the worst user experience, and this is one of them. Despite all its fancy UI update, the password field only allows me to enter digits? Really? I cannot even log in! And this is not the first time I have login problems with them. I am a Chinese user living abroad, why can’t they have just one database for all their users?

  • By

    Air China is the worst

    If you don’t feel like wasting hours of your day for an airline error, or being asked to pay for that error, or if you are looking for a level of reasonable customer service, do not look here. These folks are unreasonable and completely uncaring about mistakes that they make. You’ll save time and money booking somewhere else.

  • By


    Website is well organized and Very easy to navigate

  • By

    Worst app. Completely useless

    This’s the first time I gave one star (I would give zero if I could). I wasted one hour just trying to check in and it crashes every time after you typed all your personal information. Worst app I’ve ever used and I can’t believe they allow this kind of trash to be published to App Store.

  • By

    Not User Friendly At All

    I just wanna check in and struggled with the name field that only allows one string without space, until I saw someone’s negative review that you have to put it in last name/first name format, which is not specified anywhere in the app... And the UI looks like work from first year school student, with typos and grammar errors.

  • By

    App crashes on iPhone

    App crashes on iPhone during payment

A better way to Contact apps

You can now contact Air China customer service directly
via Email using our new site -

Contact Air China directly

Is Air China Safe?

Yes. Air China is very safe to use. This is based on our NLP (Natural language processing) analysis of over 9,541 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for Air China Is 56.7/100.

Is Air China Legit?

Yes. Air China is a totally legit app. This conclusion was arrived at by running over 9,541 Air China User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Air China Is 56.7/100.

Is Air China not working?

Air China works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with Air China? Report Issue

Leave a comment:

Why should I report an Issue with Air China?

  1. Pulling issues faced by users like you is a good way to draw attention of Air China to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Air China customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Air China.

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