Contact CheckMyTrip Support

by Joe928

Update.... Still not working as it should. Sent in an email for round trip Air and another email for hotel at the destination and the same hotel upon return to the originating point. Why does it show as 3 separate trips? I now have one trip showing for the hotel outbound, another trip for the round trip air and yet another trip for the return hotel. I only use this app because my travel company uses it but would like to use it exclusively. Until it is fixed, I’ll continue uses Kayak which works all the time.

Works great on 2 out of 3 trips I have tried to input. For some reason it won't accept one of the trips on United although another trip that was accepted was United as well. This has the makings of a great app. It has all the pertinent information I need concerning my schedules and I really want to like it but unless it can consistently prove accurate. This is the message I get when trying to input one trip: "8104 - We are unable to find this confirmation number. Please validate your entry and try again or contact us for further information. (8104 [1929])" If this worked, I would easily give it 5 stars. I could be that good. Others had the same problem. Please fix!

by Zerty66

I forwarded my flight confirmation, and the app initially displayed the flight information correctly. The next time I opened my trip in the app, the app had the wrong date and time for the first leg of my flight - off by almost two months. I closed the app then opened it a few hours later. The flight information was still wrong, just a different wrong. Now the app showed the first leg of my flight as being about 9 hours earlier than it actually is scheduled and the second leg of the flight about 13 hours earlier than it is actually scheduled for - both legs of the flight are wrong, and the flight times overlap by several hours. Yes, i double checked my reservation with the airline on line, and my flights are at the times I originally scheduled. The problem is with the app, and it makes the app useless.

by Mecksters

We booked a trip w/ Great Value Vacations & they informed us that all changes & travel alerts would be made via CheckMyTrip so we need to use the App. However, the App does NOT recognize the reservation number & when we’ve tried sending our itinerary via email (per their instructions), we receive a response stating our information can not be added. There is no customer service number or information re: adding our trip manually. We’re taking a multi-flight vacation in 2 countries so accuracy re: our trip details is imperative. We’ve contacted Great Value Vacations & they were absolutely no help. Have tried several times to send trip information to CheckMyTrip along with a request for assistance but only receive a “canned” reply. I’d say their customer service is poor but there is no service.