NEB Tools app not working? crashes or has problems?

NEB Tools Status

Last Updated on 2022-07-28 by New England Biolabs Inc

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Common NEB Tools Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot NEB Tools app on iOS and Android devices. Solve all NEB Tools app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

NEB Tools iPhone Issues and Solutions

NEB Tools iOS app crashes, not working, errors
NEB Tools iOS app network issues
NEB Tools on iOS has black/white screen

NEB Tools Android App Issues and Solutions

NEB Tools has errors/crashing/not working
NEB Tools server network connectivity issues
NEB Tools has black screen

NEB Tools iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever NEB Tools app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix NEB Tools app crashes or not working on Iphone (iOS):

Close and restart the NEB Tools app on iPhone
Update NEB Tools app to the Latest Version for iOS
Uninstall and reinstall NEB Tools iPhone app
Update your iPhone to the latest iOS version

Fix NEB Tools on iPhone unable to connect to server/internet connection issues::

To resolve NEB Tools network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix NEB Tools black/white screen (blank screen) on iPhone:

Follow the NEB Tools iOS app troubleshooting guide Here →

NEB Tools Android App Issues and Solutions

Fix NEB Tools not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent NEB Tools app issues:

Force Stop the NEB Tools App
1. On android, goto "Settings" » click NEB Tools app. » click "Force Stop".

Update NEB Tools to the latest version on PlayStore

Clear NEB Tools App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "NEB Tools app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch NEB Tools.

Fix NEB Tools unable to contact server/ NEB Tools internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click NEB Tools » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got NEB Tools » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch NEB Tools on android.

Solve NEB Tools black/white screens issue on Android:

Follow the NEB Tools android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at New England Biolabs Inc, developers of NEB Tools.

Verified email ✔✔

E-Mail: info@neb.com

Website: 🌍 Visit NEBtools Website

Privacy Policy: https://www.neb.com/privacy-policy

Developer: New England Biolabs, Inc

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Developer: ATEU Softwares ®

E-Mail: alltoolseveryutility@gmail.com

Website: 🌍 Visit All tools Website

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Developer: Lindab

E-Mail: john.olsson@lindab.com

Website: 🌍 Visit Vent Tools Website

About this app

Determine buffer and reaction conditions for experiments requiring two restriction enzymes using the Double Digest Finder. Use Enzyme Finder to select a restriction enzyme by category, recognition sequence, overhang or name to find information on that enzyme. Use NEBioCalculator to convert DNA or RNA mass to moles, calculate insert ligation amounts, convert OD to concentration, and calculate basic dilution and molarity. this app brings New England Biolabs’ most popular web tools to your iPhone and iPad, allowing you to plan your experiments from anywhere. Use Tm Calculator to calculate optimum annealing temperature for PCR primers when using NEB polymerases and buffers. NEB Tools for iOS also enables quick and easy access to NEB Technical Support by phone, email, or web when you need it. When using either of these tools, look for Time-Saver and HF enzymes for the ultimate in convenience.