Contact ABBYY Business Card Reader Pro Support

by Hadrian's Visit

My expectation of a product like this at its cost is that it would save me time and add real efficiencies. It doesn’t. In most cases, all it does is replace the time spent entering data from a card with time spent correcting the mistakes the app makes when scanning the card in. When contacted about this, they replied that the cards in question don’t meet some amorphous standard of quality. Whatever. It isn’t about quality of the cards, whatever that means. It is about the fact that many cards have different formats and this product, despite its promises and price tag, is not able to adequately address those variations. In other words, it doesn’t do what it says it does. When I sought a refund, I was denied. Don’t buy this. Use an inexpensive or free version or do it the old school way. This product has negative ROI

by Etienstar

I just paid $40 for this app and isn’t only mediocre. The first card I scanned it made the persons title their name and now that I fixed I can’t figure out how to add a title. A couple more cards in and more errors. Plus, I’m still trying to figure out how to fix my own card which it asked me to scan after I entered the second card.

There is a feature you can sms a card to someone, but it’s just ugly text that is sent, not a contact.

Not super happy so far and not sure why this app has 4.6 stars. I’d say find a free option, should work just as well.

by ASK1423

This app has great features that other apps do not offer. I like being able to search them on LinkedIn, save their photo, and export my contacts into an excel file. However, this app can do better with the address function. If the address isn’t correct, I have to make a new address and delete the original because it will not save my edit, or it will mix the state into the street address. Additionally, once I do get the right address and export to an excel file, the state, street, and zip columns are never accurate in the file. It’s very frustrating. Have you thought about making specific fields when inputting the address on the app instead of one long line? One card will work, while the other card from the same company won’t. I just don’t get it. Also, I can’t download the app on my desktop because it’s a windows, and my phone is an apple product and it shows there’s no device found. In order to get the app on my desktop, I’ll have to pay for the app again..? No. Again, this app has better features than other apps, but I don’t know if it’s worth $35.