Contact Bed Bath Beyond Support

by Zombiegopher

Most of the functionality of this app is pretty good. I can’t tell if the Buy Now option was created to be more efficient or to cause people to buy things they didn’t actually want. It looks exactly like the “Add to Cart” burton and is only on some items. I accidentally bought two rugs when I meant to add them to my cart to choose from later. I had thought I had cancelled them but found pending charges for them on my credit card a few hours later. Customer service told me they couldn’t do anything about it because the items had already shipped (solid BS in my opinion, this was hours later, not days), and I had the option to pay $20 to sign up for their rewards club which would have enabled me to return them free of charge or pay $25 a rug to return them via their shipping label. Overall I am pretty upset about this whole thing. It feels like I was scammed. Customer service told me I could refuse the packages when they arrive. I have done so but both are marked as delivered and not refused. I’m going to be extremely angry if they don’t ultimately get returned with my money back like customer service said would happen. So basically, be very careful or just use their website to avoid the Buy Now scam.

by AramYFlor

I said it on a comment I just sent in. But it seems overstocks been duped into utilizing social media sign in. So the email sign in doesn’t work anymore after 40 minutes realize that it may have been converted to a Gmail sign and utilize Gmail sign in and lo and behold I am able to access the account with my full history this is on the web portal. I go to use the app and it asked me to sign in but guess what there is no social media sign in only an email sign in and since I can only access it via social media sign in because overstock converted the account I can’t access it. So how does this make any sense the only way I can use your account is on the web portal so what’s the point of the app. What’s the point of social media sign in? This is not one of those cases where you not advising the customer makes sense many times it does because customers have too many stupid questions. But in this case you’re going to have a bunch of accounts that have no history or no nothing made up with the same email address used to sign in but through a social media sign in as opposed to an email sign in you will lose customers you’re about to lose me

by Ijuogrjfye12331

Ordered a $900 wardrobe. Shipping estimated in about 2-3 weeks. A few hours later, I changed my mind and didn’t want it anymore. I went on the app, but there was no cancelation option readily available. Had to go through customer service via text first. Representatives- I must say- have been quick to reply and polite. However, since the order had apparently already “left the warehouse” (although no shipping confirmation email had arrived yet upon my fist contact with the customer support. Oddly, I received it just shortly after I texted with the operator and for a quite earlier delivery than expected…) the nightmare started. Went back and forth with service, but long story short, I was gonna be charged $230+ for the “return” of an item I hadn’t received yet (re-ruote). Apparently there was absolutely no way around this bc the item was going to be transported by freight and not courier… Only with some imploring I managed to get a $50 discount… Bottom line: I’m paying $180 for the literal nothing. Use Wayfair, much better and more honest customer service. I typically use that, but went with overstock this once due to a better Sale on the same item. Won’t do this mistake again. App and profile are being canceled now. AMF.