Video Calls & Chat app not working? crashes or has problems?

Video Calls & Chat Status

Last Updated on 2023-03-31 by Mail.Ru

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Summary of Video Calls & Chat Problems 😠👌🔥

- Can only send pictures individually

- No option to post multiple pictures on profile

- No notification before someone can message you

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Common Video Calls & Chat Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Video Calls & Chat app on iOS and Android devices. Solve all Video Calls & Chat app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Video Calls & Chat iPhone Issues and Solutions

Video Calls & Chat iOS app crashes, not working, errors
Video Calls & Chat iOS app network issues
Video Calls & Chat on iOS has black/white screen

Video Calls & Chat Android App Issues and Solutions

Video Calls & Chat has errors/crashing/not working
Video Calls & Chat server network connectivity issues
Video Calls & Chat has black screen

Video Calls & Chat iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Video Calls & Chat app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Video Calls & Chat app crashes or not working on Iphone (iOS):

Close and restart the Video Calls & Chat app on iPhone
Update Video Calls & Chat app to the Latest Version for iOS
Uninstall and reinstall Video Calls & Chat iPhone app
Update your iPhone to the latest iOS version

Fix Video Calls & Chat on iPhone unable to connect to server/internet connection issues::

To resolve Video Calls & Chat network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Video Calls & Chat black/white screen (blank screen) on iPhone:

Follow the Video Calls & Chat iOS app troubleshooting guide Here →

Video Calls & Chat Android App Issues and Solutions

Fix Video Calls & Chat not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Video Calls & Chat app issues:

Force Stop the Video Calls & Chat App
1. On android, goto "Settings" » click Video Calls & Chat app. » click "Force Stop".

Update Video Calls & Chat to the latest version on PlayStore

Clear Video Calls & Chat App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Video Calls & Chat app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Video Calls & Chat.

Fix Video Calls & Chat unable to contact server/ Video Calls & Chat internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Video Calls & Chat » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Video Calls & Chat » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Video Calls & Chat on android.

Solve Video Calls & Chat black/white screens issue on Android:

Follow the Video Calls & Chat android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Mail.Ru, developers of Video Calls & Chat.