Guides app not working? crashes or has problems?

Guides Status

Last Updated on 2015-09-24 by Athip Chonsawad

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Common Guides Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Guides app on iOS and Android devices. Solve all Guides app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Guides iPhone Issues and Solutions

Guides iOS app crashes, not working, errors
Guides iOS app network issues
Guides on iOS has black/white screen

Guides Android App Issues and Solutions

Guides has errors/crashing/not working
Guides server network connectivity issues
Guides has black screen

Guides iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Guides app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Guides app crashes or not working on Iphone (iOS):

Close and restart the Guides app on iPhone
Update Guides app to the Latest Version for iOS
Uninstall and reinstall Guides iPhone app
Update your iPhone to the latest iOS version

Fix Guides on iPhone unable to connect to server/internet connection issues::

To resolve Guides network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Guides black/white screen (blank screen) on iPhone:

Follow the Guides iOS app troubleshooting guide Here →

Guides Android App Issues and Solutions

Fix Guides not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Guides app issues:

Force Stop the Guides App
1. On android, goto "Settings" » click Guides app. » click "Force Stop".

Update Guides to the latest version on PlayStore

Clear Guides App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Guides app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Guides.

Fix Guides unable to contact server/ Guides internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Guides » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Guides » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Guides on android.

Solve Guides black/white screens issue on Android:

Follow the Guides android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Athip Chonsawad, developers of Guides.

About this app

This application contain a basic this app of imo video chat calls for the beginners. This application will lets you know how to communicate with family and friends for free, no matter how distance they are by imo applicaiton. Because imo Video Chat Call apps has features such as to send messages and calls (video/voice), send and share photos, and enjoy to chat with animate sticker at no cost to you to stay connected with family and friends in other countries easily without worrying about overseas charges, text limits, or going over on your minutes.. *** This application is not an official imo's application.