ActiveBuilding Reviews

by Scarletdamien95!

I have used apps for other apartments before. The last one I used a good interface and was hardly ever glitchy. But with ActiveBuilding each time I use it I have to not only re login like it’s the first time but the majority of the time it doesn’t even load the actual part of ActiveBuilding. I just get a white screen, I have tried resetting ActiveBuilding and even turning off my phone but I just have to try again at a later time. I do like that you can do whatever you could possibly need through ActiveBuilding for your apartment. But for the most part I don’t really use those features more so just paying the rent. So once a month I have to run into this same issue over and over again. Also I don’t know if it’s just the place I live at or this actual app but the service fee for using a debit card is so high. My other apartment app only cost me 3.75 this one is asking for 86??!!! For what? It doesn’t even work half the time. ActiveBuilding is pretty much garbage. Like I said earlier I love the things you can do on ActiveBuilding but if you can never use it what’s the point.

by Lizzie_emk

Honestly, I just wish my apartment complex would use a different service honestly. ActiveBuilding is clunky. I have to login every time, even after telling it to remember me! It’s like playing Russian roulette every time you go to load a page. Will it open? Will it crash? It’s a 50/50 chance. There hasn’t been an update in at least half a year! Bug fixes are needed for sure, and a notification system would be a nice addition. Also, I’m pretty sure it’s been doing something screwy with the payment portal, because it keeps showing constantly changing feedback as to how much I’ve paid vs the balance even on old payments? It’s probably going to completely stop working pretty soon at this rate.

by Dragfire87

I’ve only been using ActiveBuilding for a couple months to pay rent. ActiveBuilding is in serious need of an update to fix stability and the constant crashing. Pages won’t load properly and it took days for ActiveBuilding or webpage to work in the proper manner. A couple times it said online it was unable to access page and to check the address and retry. That’s just unacceptable. How can companies expect us to use ActiveBuilding to do things when it’s not easy to figure out and has a ton of stability issues. When scrolling through a page, it goes out of the ‘box’ on screen like it wasn’t programmed properly and it was half minded in development. Thoroughly unimpressed. If you have to download it like I did, I am sorry. Just know it’ll be very glitchy. Also, don’t expect your landlord to be able to offer any assistance as mine told me ‘idk’ when asked what I should do with ActiveBuilding not working properly. Just wanted to share my opinion on ActiveBuilding. I hope they can fix all these issues and deliver a proper product. Otherwise they should just use Venmo or cash app instead for mobile rent payment.

by Trippx13

ActiveBuilding has been nothing but clunky and glitchy since day one of download. No updates actually do anything to help. Only use is to make sure that the apt complex get their money. That’s all. They will use cheap cr-apps like this to save on their end and keep making money. So if ActiveBuilding “development” team is getting peanuts. Why make a good app. I can’t check and file like my lease, check community wall, or event just submit an maintenance request for anything. It will crash, freeze, or my favorite is when logging in. It does save info for quick loggings, or will freeze after credentials and just gives a white blank page. Like it’s eyes flipped to the back of its head and went full stupid and stopped working.

by CardiganHoarder

I have the biggest problem with applications that require timely payments not working when those timely payments are due. The log in section is so messy and hard to use that it decides to give up on itself and then doesn’t log me in. When it finally does log me in, it takes so long that ActiveBuilding decides to crash. When I choose to manually enter my email and password I get a bad gateway and I can’t use ActiveBuilding . When I am logged in, maneuvering through ActiveBuilding is quite difficult and lags when I try to go from one page to another. Now I have to pay rent and I can’t? Especially now, paperless and contactless transactions are super important and ActiveBuilding makes it impossible to do either.

by Lovs Nd Basketball

Is there no one you guys can hire to create an actual app. This is 2021 and there are no app developers that you guys can sit down with and discuss making an actual working app. It should never be this hard to login in. The new iPhones don’t even have finger Touch ID so why would that even be an option, it doesn’t even work. It takes about 10 mins just to try and log in. And it’s sad that a business isn’t even reading these comments because they all say the exact same thing. In no way should your overall rating be 4 stars. Idk who you’re paying to delete ratings and comments but you need to use that money elsewhere and call up someone to create an actual app, because this is just pathetic...

by Moldynachoz

The more I use ActiveBuilding, the more I hate it. I have to enter my credentials a minimum of 3 times each time I want to access my property’s portal. There’s no facial recognition and the “remember me” checkbox is useless because it never actually remembers me. Multiple times a week I try to login and it just doesn’t let me. No error message, no visible reason why; it just stays on a blank screen and won’t let me do anything.

God forbid you do log in and accidentally hit “back”. Then you gotta log in all over again. Whoever is managing the development team needs to be fired. I shouldn’t need to be redirected to a web browser to login. This should all be done via ActiveBuilding and facial recognition needs to be added already. Seriously.

by Forced Junky App User

I dislike ActiveBuilding. I found it confusing to learn how to pay. This was largely because the images are tiny. I also don’t like to have to wait to pay on ActiveBuilding timeline. I should be able to sit down and pay when I want to. If it is possible to do this I haven’t yet figured it out. Also, when I pay it asks me twice if I am sure and that I just made a similar payment and that I just paid a similar amount. I never feel secure that I didn’t double or triple pay. I also don’t like the way the cover page ALWAYS says it’s time to renew my renter’s insurance. My renter’s insurance is dealt with. If you want to advertise make it clear it’s an advertisement and not a warning. I don’t like it at all. Fix it so people can have less stress in their lives.

by MilkdotWhole

For my building, we use ActiveBuilding service for payments and community. This appIs essentially a web browser with extra buttons. There is no need of experience that sets us apart from other applications. ResidentPortal makes a good effort to make the experience more mobile, but the this app app is honestly more painful to use than simply opening Safari and signing in.

FaceID does not function as intended. Login credentials are not actually remembered. When you finally sign in, they forget to dismiss the keyboard toolbar. If you press the small “done” button at the bottom, it will just log you out and close the webview. I uninstalled and just made a bookmark in safari. Much easier to use, ironically.

by Karinaofarc

ActiveBuilding is a terrible user experience and it just keeps getting worse.

At login, I must click the login button before I can enter credentials (poor flow - just let the user immediately add them) and am taken to an email entry and password page. After entering my email and password, I am taken to an external web page to do it all again (seriously!?).

If I attempt to use biometrics (which I set up twice before) to login, ActiveBuilding crashes.

The UI in general seems as though they threw an app wrapper around a desktop website. There are areas where items overflow the viewport. ActiveBuilding scroll is buggy.

Many of the workflows have dead ends or crash when I try to return to the main page.

Many UI elements are too small. The icons and buttons are smaller than my fingers; and I have small hands. The page slide menu feels squished. It’s obvious this was not created with any though for how the user would be using it and it definitely was not designed for mobile.

When I try to delete a message, the entire screen horizontally scrolls and shows all delete buttons. When I press delete it does not always work and I need to press multiple times.

Etc, etc…

It seems ActiveBuilding was thrown together and is not maintained.

It’s not worth putting on you phone. Use the desktop web app. Or better yet, ask your property managers to choose another platform for community engagement.

by Louisnickname

My biggest gripe with ActiveBuilding is the login experience. The login page has a biometric login option and a “remember me” box, but neither of those two things work. Every time I close ActiveBuilding , I’m forced to log back in. It never attempts to use Face ID To speed up the process.

If that isn’t annoying enough, the login page does not work half the time. It forces you into an embedded browser to log in, and after entering my information I am often met with a blank screen that never moves to the next step. This isn’t ideal when you’re trying to use ActiveBuilding to pay rent. If I didn’t need this application to pay my rent for my apartment, I would never use it.

by Jolie Pips

I'm only giving ActiveBuilding two stars because once you've logged in it's pretty simple and easy to navigate- However, logging in, which you have to do in order to use ActiveBuilding , is extremely tedious and often doesn't work. Even if you check "Remember me", ActiveBuilding will still log you out and and you'll be met with a blank screen. I have to keep deleting and redownloading ActiveBuilding in order to log in, only to be kicked out again and again. What's the point in having ActiveBuilding if you can't get past the login screen? Please notify me when this issues been fixed and then we'll see if my review changes.

by Veryyyyimpressedcustomer

In order to login you have to authorize this app to access your this app account. ??? You essentially are logging in four times each time you want to use ActiveBuilding . Additionally, if you click on a tab in ActiveBuilding , there’s no back button or close button, so you have no choice but to close ActiveBuilding if you want to get out of the page. Things are hard to find too. When making an account ActiveBuilding asked if I wanted my profile to be viewable to my neighbors, yet despite looking everywhere I can think of, I can’t find any page that shows neighbors. Either they asked for permission to put me on a page that doesn’t exist, or there needs to be an accessibility revamp.

by Kairi Yurunoji

ActiveBuilding is hardly even worth calling an app. It is basically just a web browser interface inside a little square app button. They also claim to have “improved the login process” yet I’ve been trying for 10 minutes to log in and it keeps freezing and reloading and sending me back to the splash page to log in again. You’d be better off just using the website through your apartment’s resident portal, which is the exact same interface but actually functional. I’m just glad that we’re moving so I won’t have to deal with this “app” anymore. Two stars only because it used to at least work to let me pay my rent (you know, back when I could get into it), even if it was just a webpage in an app button.

by Tchenowith

ActiveBuilding was pretty good until the “improved login” was brought into the mix. Now it’s a 5-10 minute job to get logged in. It never remembers me. So then I have to manually login at which time It takes me out of ActiveBuilding and into the internet to login. Sometimes that opens correct sometimes it doesn’t. So after trying to get that to link over correctly so I can login I then say a little prayer hoping to remember my logins. (that part is on me) The point is using ActiveBuilding has become very difficult at best. If I hadn’t used ActiveBuilding prior to the “improved login” I would have given it one star because logins in is that bad. But once you get in there ActiveBuilding works great. Getting in is the huge hurdle with ActiveBuilding right now. Please fix it or or roll the version back to the old one.

by Steven P 36

This was once a great app. The web service itself is still great, but ActiveBuilding has declined substantially. It no longer saves your login info. It will no longer work with fingerprints or facial recognition. You have to enter your login information every time single you use it, sometimes multiple times in one use.

Once you are able to login, it’s usually fine, but sometimes it will just go to a blank white screen and timeout and you have to login again.

Again, the web service works just fine. ActiveBuilding , however, needs an overhaul. The last few updates have been large steps backwards.

by BaDouble

Been using it for a year now and at first it was ok. Recent updates have had some quality issues. ActiveBuilding use to be able to have face ID open it. Now ActiveBuilding requires you to click to have it put your email and password. Once done sometimes ActiveBuilding loads all the way and sometimes it doesn’t. I rely on ActiveBuilding to schedule my gym sessions. I don’t remember the date and time so I can back in to double check. ActiveBuilding has not been able to load completely for 20 mins now. I understand these are common issues with apps but this keeps happening on a regular basis.

by Main Mouse Fan

Been using ActiveBuilding since August of 2020. It’s super convenient to have something like this for submitting maintenance requests and reservations for pool and gym time. That’s where it starts to go downhill. Logs me out every time despite having Face ID turned on. Have to click on links twice because the first time they’re not found. Despite being logged in and having all my info on the profile it makes me enter name , address, phone, email for every submission. Most of the time you can’t exit the screen so you have to close app and log back in again. What could be so smooth and easy is made a clumsy and cumbersome process.

by Chrisjby

ActiveBuilding is notorious for forcing me to log in every time I need it. It never remembers me or attempts a biometric login. It's also likely to take a few tries to get in. If you try to view pictures on a post, the window just crashes. It's clunky. If you open a forum post and then back out, you're starting from the top again. The interface reminds me of first generation mobile websites. It doesn't really make things any easier for me at all. The only reason that I keep it at this point is to pay rent. If I had an alternative way to do so, ActiveBuilding would exit my phone immediately. The experience is shaky at best from the moment that you open it until you tune you minimize or close it. Apps should promote digital options and self-service. This one makes me want to go back to writing checks.

by Rachicole

I was very pleased with ActiveBuilding , but recently it has stopped remembering my login information. I have an iPhone 11 and it does not have an option for facial recognition, only finger touch which is not available on my phone. I used to used facial recognition perfectly well, but not it is not an option for some reason. That is my only complaint.

After the update 2 months ago, it now remembers by log in info, but still does not use facial recognition. But this is a step in the right direction!

by GRUNTKILL3R

ActiveBuilding feels pretty clunky. It doesn’t seem like they’ve updated it in a while. I bet they made a “mobile-friendly” website a couple years ago and they just bundled the website into an app and this is what we got. Lazy. How am I supposed to trust them with my bank info (for rent payments)? I don’t care how many line items you cram onto your feature list! I want security! I want quality!

Also, on the Account History view, the table is awkwardly crammed into a format that makes it very difficult to understand.

by B _Q

When I open ActiveBuilding it doesn’t boot all the way, with a spinning wheel in motion. When placing a service request, the curser will land every place but where I touch, having to erase everything just to get to the typo. In some cases, it won’t even allow text after erasing all previous type. It won’t scroll either. If I’m in ActiveBuilding too long, working on the same message, the whole thing will freeze. I only use ActiveBuilding for service request, which would be helpful if it worked more often than not. - please fix.

by BlueViper85

ActiveBuilding isn’t good. The website is still far better, but less convenient to use. Viewing images in ActiveBuilding often leaves me unable to close out of it.

The one-line field for posting messages is still just awful. If you type a message with any real length it’s hard to go back and proofread. If I try to tap and hold to go back and fix a word, the magnifying glass that appears to help you see what’s under your finger just shows the splash screen so it’s useless when trying to edit post.

The left side menu is still awful. Too much space between the menu items. They often take multiple taps to activate them. The order doesn’t make much sense either. The community wall option really needs to be towards the top. All the other stuff is ok where it is. But the community wall is where ActiveBuilding opens to, and one of the most common buttons I use but it’s at the bottom of my screen where I never expect it to be since it’s much more common for the most-accessed stuff to be at the top of menus like that.

by Millerdollface

Most time I use it to submit a work order and it is very temperamental when allowing a description. If you have to make a change or have a typo forget it. You have to start over from the beginning! And it would. It allow me to edit the area of our availability for the work to be done since we have a dog and our work schedules vary.

It is most helpful when submitting rent payments and commenting in the community. But then again those comments have to be approved and as of late there are rarely any messages whereas in the past there were.

by QueenB45

This is a great so that is easy to navigate. I can see what's going on at my apartment complex and this is good for promote like me that are new to apartment living. However, I would like noticed there is not a notification button and that would be helpful when my apartment sends out alerts. Also, ActiveBuilding needs an pics upload in the message body to send to management. Currently, I have to send pictures to the management email address.

by Eenie320

I appreciate the centralized, streamlined nature of this app, but I do wish ActiveBuilding had better integration into my phone rather than just being a conduit to open the website. I never get notifications about any urgent posts on my building wall because I don't think it can do that. I haven't found a well-marked way if it exists. One of my neighbors needed a jump in the garage the other day around 10am and I didn't see it until the daily digest came into my email at 8:30pm, long after I would have been able to help. Notification integration would fix this issue entirely.

by Eatabeetle

ActiveBuilding just feels like a mobile webpage. It’s slow to load and clunky to use - especially the message center. Deleting messages is very annoying. You have to swipe left, then wait while a message box pops up asking if you’re sure, then tap yes, then wait for the box to disappear, and then for the message to finally delete.
All in all, the idea is great and seems like it should be convenient, but I find myself avoiding using ActiveBuilding .

by Jennifer Gloudeman

I cannot find a way to allow notifications so that I know when I have new messages. Also, when I read a pdf memo from my building, there isn’t a back button so I have to close ActiveBuilding completely to continue using ActiveBuilding outside of the pdf. This is very inconvenient. Please make these changes. I noticed that the most recent updates were a year ago.

by TheeeGooch

I just started using ActiveBuilding and noticed several missing features ( like notification settings ) that other apps have.

i'd like to submit a written feature request but I don't see a way to contact the company except by phone.

The apps itself appears to be just a viewer for the web site . So, nothing that you can't get from the mobile web site.

by Yalondo Orito

It’s really a good app as an concierge, only thing is, they should freelance the scrolls, rather than have it set to a lock feature, so it’ll be more freedom, rather than, me finding myself; click scrolling on the screen to get to a residents unit number that’s all the way at the bottom, when it could be faster service. Also notices; the software itself, gives wrong tracking numbers, to a point where I’m being questioned by my residents about it, which brings confusion. Although it’s a great software, there’s allot of pros and cons to every successful app, out there in the market.

by Deamonasterios

I’ve been using it for less than a month and it’s been really good and until now the only thing I can see has to be improved is that fact that if you are consulting a document you can’t go back to ActiveBuilding . You have to close it and reopen it to continue what you were doing. This happens when I’m on my phone. I haven’t tested it on my computer.

by Twilightflight

This is a great resource for residents so that we are kept up to date on things happening within the community. With so many people with different schedules having it online makes it so much easier to check in than something on your door because that could always fall off etc... so please keep adding to it so we can keep informed.

by Macbull41

ActiveBuilding is great for where I live. I have already received help from making a post and the management posts events and updates. Looking forward to making new neighbor friends with it. And the ease of checking and paying rent nice. And it’s maintained with my personal lease info. Very convenient and I recommend using it and all its features.

by Happy Customer For Life

Having an app that’s user friendly makes it convenient to pay rent from anywhere if traveling, open other options to explore, view events and post on community boards with approval of management, send messages to Management and leasing agents, request maintenance, and update your profile is outstanding. Awesome job app developers!

Thanks

by Wen Snaelro

Extremely Convenient! The fact that I only stay at my apartment a few days a month, I’m not there physically to pay my rent! AB gives me the comfort ability knowing I can pay from wherever I am and everything will be fine! Thanks