Chess app not working? crashes or has problems?

Chess Status

Last Updated on 2024-11-04 by Chess.com

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12 User reports:
App has problems

User reports 12

⚠️ Most reported problems ⚠️

33.3%

Crashes

25.0%

Not working

16.7%

Screen

16.7%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Chess Problems 😠👌🔥

- One user accused the reviewer of cheating, which caused frustration and concern about account banning.

- The daily puzzles and game reports need a back button to review previous moves.

- The alignment on the notations needs fixing as the check and checkmate symbols are cut off.

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Common Chess Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Chess app on iOS and Android devices. Solve all Chess app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Chess iPhone Issues and Solutions

Chess iOS app crashes, not working, errors
Chess iOS app network issues
Chess on iOS has black/white screen

Chess Android App Issues and Solutions

Chess has errors/crashing/not working
Chess server network connectivity issues
Chess has black screen

Chess iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Chess app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Chess app crashes or not working on Iphone (iOS):

Close and restart the Chess app on iPhone
Update Chess app to the Latest Version for iOS
Uninstall and reinstall Chess iPhone app
Update your iPhone to the latest iOS version

Fix Chess on iPhone unable to connect to server/internet connection issues::

To resolve Chess network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Chess black/white screen (blank screen) on iPhone:

Follow the Chess iOS app troubleshooting guide Here →

Chess Android App Issues and Solutions

Fix Chess not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Chess app issues:

Force Stop the Chess App
1. On android, goto "Settings" » click Chess app. » click "Force Stop".

Update Chess to the latest version on PlayStore

Clear Chess App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Chess app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Chess.

Fix Chess unable to contact server/ Chess internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Chess » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Chess » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Chess on android.

Solve Chess black/white screens issue on Android:

Follow the Chess android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Chess.com, developers of Chess.

About this app

Enjoy free unlimited games and improve your this app rating with 50,000+ tactics puzzles, interactive lessons and videos, and a powerful computer opponent. Play this app online with millions of players around the world! Unlock your inner this app master today! Chess is built by players and enthusiasts who really love this app!