Contact TalkU Support

by Pay But No Get

Used the TalkU service for maybe 5 years, worked OK, sometimes sketchy, but usually worked okay. But then, after running out of credits, decided to purchase the one year unlimited talk and text deal for $69 through the Apple app store. This was back in mid March 2020. It is now over a month later, end of April 2020 and service still does not work due to lack of credits. I have sent countless emails to TalkU without any reasonable response, except for one... The email from TalkU admitted that on some networks they cannot actually provide the unlimited service - they didn't say which network - I have Verizon... So they gave me 25 credits to start the service again. Huh? Should be more like 3,500 credits! Those 25 credits got used up in an afternoon and I was back to no service. So I sent the company more emails requesting that they simply give me $70 worth of credits so I could at least use the service that I paid for - crickets - no response. Really? Is it so unreasonable to expect to receive what we pay for? If TalkU knows that the $69 deal sometimes doesn't work, why don't they admit that and then give a comensurate number of credits like 3,500, which is in line with other credits pricing on the TalkU system? Unless you enjoy futile customer service experiences and getting ripped off, I recommend you avoid TalkU. There are many other options out there! Thanks for reading, and good luck!

by Trenton Mason 23

I have used the app for years for international calling. They totally lie about the free credits! Do not waste your valuable time completing the quizzes/surveys or anything else because after over an hour of your time completing several each and everyone will say you do not qualify! Prompts you to continue and complete one more thing to actually receive them only to be told the very same thing upon completion! It’s sad and pathetic to use loyal customers the way they do! I have never received any of MY “free credits” I rightfully earned! Shared the app with 20 plus friends and never received a single credit! Downloaded and completed many task.....you don’t qualify after completing! Took many surveys...after completion....do not qualify. How can you not qualify for giving your opinion which they ask for? Took many quizzes....do not qualify!! Seriously!!! Pathetic!! Doing task that should have earned me a total of over 3000 credits.....BIG 0 of those received. The only thing they honor are the .05 credits for watching a video! That part of the app is nothing but a lying, scamming, use you to get what they need but don’t honor what they are suppose to give, very sad and pathetic APP!! I’d highly advise anyone to use a different one such as TALK U who gives actual credits worth your while for watching videos etc!!

by GreyBunker

This app seemed pretty decent due to reviews so I decided to give it a try. When you first open the app, it asks you to create new number. I selected it and it gave me two options for subscription plan. First was 3 day trial(recommended) and the second option was a full months subscription. I selected the 3 day trial and used my scan to finalize... it ended up charging me for 3 full months!! Who does that? I would understand if I myself had selected the trial and time ran out... but I literally just downloaded the app and selected the recommended 3 day trial.. which by the way didn’t even register as a trial. Horrible app and trying to get a hold of someone is frustrating. You have to report feedback and wait for an email response.
Edit: I’ve gotten a response and they keep telling me if I had cancelled my membership on time I wouldn’t have been charged. LOL I explained that I selected the trial and gotc charged for an actual membership instead. I also informed them that I had just downloaded the app minutes ago and was still told it was my fault. What a joke of both app/customer service. Worst I’ve ever seen.