U-verse Reviews

Tried everything. AT&T from “India” technical support has no clue. When you can understand them, they read off their scripted response and really offer no help. I have had this app for several years and it is ALWAYS an issue. AT&T has some of the worst services and terrible technical support. The amount of money that customers pay, you would think AT&T could provide a service that consistently works. It is like a Mounds Bar. “Sometimes it acts like a Nut and sometimes it does not”. The few times it does work, it is nice but do not get to experience that too often. AT&T makes promises to get your business, then after you are a customer, it’s like they just don’t care or have knowledgeable technicians to resolve the problems. Google it, I am certainly not the only one with this issue. You would think AT&T makes enough profits to handle their business.

I have been a customer since 2009 and I am mostly happy with my service. Customer service has been quite disappointing in times that I had to reach out: my relocation was a disaster I was told to bring my boxes from IL to CA, very expensive shipping. Then when the tech came he informed me customer service should have never told you that, new boxes were installed. I sent the old boxes back to att. Customer service not only did not offer to reimburse me, their was no offer of any discount/credit, or a simple apology. That was $300 in shipping that I should have never had to pay. My service works as expected, the occasional reset, but I am able to do it on my own. I just wish that customer service was still part of the overall picture. What is the purpose to have customer service when the customer is not being service to the best of a company’s ability. I don’t expect to be given $1,000 when my loss was $300. But, just acknowledgement me by making me whole again $300 is not to much to ask for in credits.

I downloaded Uverse and found that it lacks the ability to turn on or off the receiver boxes. The FAQ says it’s due to technical limitations. Get over it or hire someone who can make it work properly. The freezing streams are to be expected since celular reception varies by area, however the issue of CC is disconcerting to us handicapped people since the programming goes one way while the CC is writing the words of the last commercial!! As for volume controls, that shouldn’t be a biggie either since the Roku app can do it as well as a plethora of other apps that control stereo receivers, TV’s, etc. Your programmers must certainly be able to deal with these issues, and if not then there’s always outside help that can. For the rest I may say it’s a great app that could stand a couple improvements to become wonderful. Keep up the good work.

Since the latest update U-verse has not been working. The day before I applied the update it worked fine. I have not changed any settings, yet after the update it’s stating that I don’t have location services on. Actually location services are on. I’ve talked with other U-verse users who are experiencing the exact same problem. Plz fix whatever was compromised with update ASAP. Thx.

Update: For the past several months the U-verse tv app has not worked at all! Customer support claims not to know what the problem is and don’t seem to care to find out and fix it! Uverse tells you to sign in then tells you that you need to put in an email address (which you already did) and still does not work. All the while we’re still being billed monthly for a service we don’t have. Oh we’re told that we’ll be reimbursed, but that only when the problem is identified and fixed, which is not in the foreseeable future. Isn’t this some sort of crime, like extortion? This “service” does not even rate one star but there is nothing lower.

Uverse is so convenient & such a plus to be able to have access to. Definitely worth paying your cable bill to be able to enjoy your cable options inside & outside your home. I just recently moved to a new city, currently I do not have a tv in my room but I am able to still access my favorite tv shows & entertainment through my phone. I give Uverse a 5 star rating just for the convenience of having it. Great way to stay updated & also, pass time through out your day. I was unable to watch one of my favorite shows on tv the other day, could not find the channel or the show on my tv on demand, pulled my phone put & was able to watch the premiere of my show on it. Thanks AT&T, makes you so grateful for the growth in technology.

I can be in my home on my home network with speeds around 24mbps and it still won't play. Picture freezes, sound stops, sound isn't in time with the picture, random jumps forward or backward 30-45 seconds or more. Often it says I don't have access to certain channels, which is a lie, because I do have access it just chooses not to provide them at that time. Terrible experience. Even tried it on my work network at speeds of 56mbps and the same thing happens.

Uverse could be so much better, both features and if it would actually just work. Very disappointing since it is a major part of their marketing of the product that you have access to watch when you are not at home or on other devices in your own home and they can't deliver.

How about a discount until you get the product you describe to your customers actually working. Oh, and I have tried deleting and reinstalling Uverse numerous times, am running the most updated version of both Uverse and my operating system.

This is a one star review, but they only display the five star reviews at the top of the screen, so you need to View the reviews in date order to see the bad ones. .

Sort on reviews by date, and for more than a month the U-verse app has been completely broken and nonfunctional in any useful way on any iOS. Uverse simply does not function like it is supposed to. It drops channels constantly, judders and stutters, gets the audio sync out. A competing cable company’s app on the same device in the same home (they were both on at the same time for about two weeks) has no problem whatsoever.

Uverse is so lousy it has us rethinking whether we want to even use AT&T since the ability to watch mobile was important.

I have a U-verse package that includes internet & phone. I have unlimited cell service with AT&T also. I would like to know why I can only access my recorded shows on my iPad if I am on WiFi. I have an unlimited cellular plan that my I-Pad is connected to that I can’t use for my recorded shows. I can watch live tv, but not recorded shows. My cellular service has more range than WiFi. I’m not always where I can get to WiFi. I’ve noticed some apps are so insistent on there apps having WiFi access instead of cellular. It almost seems as if they have something against cellular. Uverse should be able to work with WiFi & cellular when it comes to recorded programs. And in case the thought comes to mind, the On Demand feature doesn’t access every show. I want to be able to access my recorded shows using my cellular connection when I am away from home.

You used to be able to see as far into the future with guide on Uverse as you could on TV but now barely 6 days out. The only thing more aggravating than this idiotic artificial limitation is trying to tell someone at AT&T about it. Handed off to three people (first two in sales) before anyone even understood what I was trying to tell them and then he promised to tell his supervisor about it.

Frequently it will refuse to schedule a program for recording for no apparent reason; even though the on screen guide allows it without a problem.

Uverse could and should be great and convenient but it is apparently the ignored “step child” of their service. I should take off another star for the constant pop ups soliciting a positive review of Uverse .

Failed since the purchase of Direct TV. I’m still having issues with U-verse. They are trying their best to fade it out but there are people out there that bought into this lousy system years ago and grew to like it.
After the purchase of DTV AT&T quite improving U-verse. It’s only going to get worse since the most resent purchase of TW. I’m paying AT&T monthly for TV, phone and internet but if I want to watch a series I have to download the networks app and pay for it when I’m already paying for it!!
This is due to the fact that their OnDemand is weak at best. You waited to long to update your Data centers, switches, and fiber.
Don’t get me wrong when all else fails copper and the old pulse system will still work. Unfortunately you decided to decrease your battery reserve and pray your generators turn on.
Owning spectrum is great but fiber is the future and if you don’t update your servers to accommodate the fiber your ability to provide fast quality service will fail in the near future.

I have been reading some negative reviews & don't understand why. The way I used Uverse . is 2 program what I want to watch then watch it at my leisure. Works well & I
haven't had any problems. Read the paper in the morning, program what I think I would like 2 C, C it when I have time, then delete it when finished. Works well, without problems.

Sounds like my original review, it’s exactly what I would have said again. If anyone reads these reviews & doesn’t enjoy Uverse, your not watching much TV. Also, if you’re reading a paper or seeing a show on a passing TV while your away, stop & open Uverse , set it 2 record, watch it when U want when U get home again.
It’s really that simple.

I have loved the easy access and availability not to mention reliability of AT&T U-verse . Highly recommend to anyone but one thing to remember just like in my business you are only as good as your last meal. Every situation and opportunity to serve your customers is chance to wow them. Think about how many millions of dollars your spend on advertising. Reward your loyal customers and they will do all the advertising you need and ten times more effective. I can say every time I have spoken to customer service for a issue or service change they have been amazing. No I’m not a paid employee you can find me. Chef Wayne Schilleci of Local Gourmet Catering!

Great app for on demand and clearing recordings when traveling after watching on demand or live in a different time zone. Would be great if it included accessing recordings, but still useful.

Terrible when trying to access the guide to set up new prime time recordings. Have not been able access programming on most nights during prime time over the next 10 days. Constantly no prime time listings, some missing as soon as 1-2 days away.

There are even days when the iPad version has listings on nights not on the iPhone version & sometimes the iPhone has listings on nights not on the iPas version.😔

After updating iPad app to the most recent version, even deleting Uverse and reinstalling does not resolve the zombie list of deleted recordings and at times, the recordings tab will not populate at all. The nonsense is relentlessly stupid. I surrender.

BTW, this issue applies to the iPadOS 14 app AND the iPhone IOS 14 app as it also does the same.

Been using Uverse for years. The intermittent recurring problem with it is that deleted recordings continue to resurrect themselves in the recordings list even though the don’t actually exist on the STB HDD - they’re just a ghost on Uverse ’s list. Logging off/on doesn’t help. Deleting and reinstalling Uverse just wipes out all of the user’s favorite channels and other settings. Symptoms are identical across iOS device range. Annoying, ironic and utterly ridiculous that this issue remains, like the zombie list entries themselves, unresolved.

Oh but it does work great! As long as you watch the libtard ignorance they want you to watch. Interesting how on home WiFi, or not, certain channels work just fine. All day. Every day. And others are stuck in the same 23 second loop from weeks ago. Delete it and reinstall you may say? Nope. Doesn’t work. Yet those channels that always work... yup, they still work just fine. We all know how big of scam artists att is but it does begin to get very frustrating when there’s a pandemic going on and we aren’t home because some of us are still fortunate to be working and can’t even get information except what they want us to get. Cover up? I agree. It is truly pathetic how these companies still think they American people don’t see what they’re doing. They’re all the same. If we want anything but local biased information we have to pay for service that we can’t even get. F you att. Good for nothing thieves.

Get Ready At&t cause this will be Posted everywhere... This company just recently tried to SCAM me so BEWARE ! Due to none payment they Cut me off , so I said I got to pay Rent anyway “ Just don’t charge me for services I don’t use” So She said “ Thats how we do it” It was off for a month, I reconnected to what I thought was the bill OWED.. Then i found they kept cutting off my cable within 2 weeks “TWICE”. & kept DOUBLE BILLING ME , they tune changed “Oh our policies and Procedures are when your U-verse is cut off due to none payment you are still entitled to pay the bill” Thats the Stupidest thing I’ve ever heard, that they don’t even have a Rebuttal “Thats just policy”. Now since your hands are tied kiss my BEHIND , I’ll take my money to somewhere who Value there long time customers & only charge For The Services Rendered. Save yourself the Headache, they gone try to screw you over 1st with the DOUBLE bills then you know what’s coming.. SCREW YOU ATT..

Unfortunately the only positive comment I can make in support of Uverse is the price. AT&T provides a very competitive price for its cable package which includes the U-verse streaming app.
Many times I find, with a strong internet connection, that I still cannot access some channels. I then have to delete Uverse and install it again. I have had to do this numerous times. I also cannot watch recorded shows on U-verse. I contacted customer service about this only to be told that I should be able to and they have no idea why I cannot. Wonderful. I will be switching at some point soon to streaming tv services that will allow me to watch all channels while away from home, without the regular local channel blackouts and buffering issues.

Like so many others, I could not log in after the last update that was supposed to yield a “better” log in experience. Instead, I couldn’t log in at all. Uverse said it couldn’t find the user name. I had changed my user name to my Gmail address. That is my log in address on my windows computer (and still works). I couldn’t understand why Uverse couldn’t find my user name when I knew it was valid. Turns out Uverse will ONLY recognize the original att email address as the user address, an which I never use. Once I switched to the att email address, I was FINALLY able to log onto Uverse .

The cable and TV service, when operating as contracted, is very good. However, staying operational has been a small battle for me. In the first four months using U-verse, the modem has been replaced twice. Whenever repair service is performed it is necessary to then check the AT&T billing. If you are on a PROMO contract, AT&T could cancel the PROMO rate and replace it with the standard rate explaining that the repair service appears as a ‘New’ installation in their system. This is curious as all documentation and communication leading to the repair service state that client lost both TV and WiFi service and is requesting a repair of the U-verse service. In conclusion, U-verse service is good. The AT&T contract administration is a bit questionable/dicey during the first four months. Can they redeem themselves in the future? Only time will tell.

I have an iPhone X, so quite capable of handling any app - EXCEPT for the LOUSY, FAKE APP that AT&T touts as being so great. Really? How can an app be great when it won’t even log in to account without “ERROR” caused by app and the MOST ANNOYING message to “try again later”!! I’m so frustrated with this. I just switched from Comcast where I had a streaming app that worked flawlessly! I’m happy to save money getting rid of highway robbery Xfinity, but it appears that “trading down” comes with problems that the provider apparently could care less to fix. What’s even worse? An AT&T tech doing install LAUGHED when I asked about app, stating it never works for him either, and hears the same from 100’s of customers.

Here’s my question AT&T, if you can’t make the U-verse app ACTUALLY WORK...why have the darn thing? I’m deleting it AGAIN. I hoped reloading would help, but NOPE, same annoying frustration.

I’ve read all the reviews that are like mine and find it hard to understand how this many complaints would be left without the company actually CORRECTING Uverse so it WILL WORK!!

ONE year contract and then switch again if still no improvement. Tired of these overly high priced cable/internet...packages that makes you pay for crap you don’t want and what you do want, doesn’t work!

#1 Please update Uverse. When I watch the Disney channel what’s showing on Uverse is not the same as what’s showing on a regular TV. Uverse says what’s showing is the same as the Disney channel on a regular TV but as soon as the video starts on Uverse it’s not what the info says is playing on the Disney channel. Other channels are doing the same as the Disney channel. We’re that say something is on and I click on the channel to find out what they say is on is not what is showing on that channel.

#2 Please fix the subtitles. They are not in sink. For example when someone is talking in any video. The subtitle changes before the person talking can finish what they are saying. The subtitles seem to be ahead of all videos in Uverse. And sometimes the subtitles show up after the person in the video is finished talking. And sometimes the person starts talking and well in the middle of the sentence the subtitle shows up on the screen. So really I don’t know when the subtitles will show up on the screen. I’m talking about everything that is shown on Uverse not just movies.

#3 Once and a while when I open Uverse it comes up saying do you like Uverse . Yes or no? Please stop asking that once and a while. It’s annoying to see that pop up once and a while when I open Uverse . No I’m not asking for it to pop up another time when I have Uverse open I’m asking for it to not show up anymore.

Update May 2018:
App worked well for a while, prior to latest update. Now a hot mess AGAIN. Connects but can't maintain a steady stream (probably like its app developers). Latest "update" broke what was working. Back to previous review...

Malfunction junction, what's your function U-verse app? Never works properly. Constantly crashes, that is, when it starts at all. Garbage app for garbage service. Customers are paying for services they do not receive. Live TV rarely connects; when it does, it constantly crashes. Limited channels available through app, even when you are logged on at home. The website is even worse for this! Amazing! And...Watch foreign language channels? Well, too bad for you...Those will apparently never be available through Uverse or the website. Thinking seriously to dump cable and try a la carte services. The amount we are paying for substandard services is ridiculous.

Having issues watching live TV & On Demand movies. Keeps freezing; running slow; in the middle of watching a movie, it will stop with a message that says “temporarily unavailable”. This is not only frustrating, but very disappointing. I’m paying for a service with an app that hardly ever works. I have only had this service for a little over a month & now seriously considering cancelling it. Uverse is pretty much hit or miss. Good thing I still have Netflix...no issue there or with the Spectrum App I used to have. To whomever is responsible for Uverse, can you please advocate for more money & resources to fix these issues? I read that this app is pretty much going under due the popularity of DirectTV, but, for those of us who tried to get it, but did not have a “direct line of site” this was the only alternative. Again, very disappointed.