Contact U verse Support

by Disgusted135789

Since the latest update U-verse has not been working. The day before I applied the update it worked fine. I have not changed any settings, yet after the update it’s stating that I don’t have location services on. Actually location services are on. I’ve talked with other U-verse users who are experiencing the exact same problem. Plz fix whatever was compromised with update ASAP. Thx.

Update: For the past several months the U-verse tv app has not worked at all! Customer support claims not to know what the problem is and don’t seem to care to find out and fix it! The app tells you to sign in then tells you that you need to put in an email address (which you already did) and still does not work. All the while we’re still being billed monthly for a service we don’t have. Oh we’re told that we’ll be reimbursed, but that only when the problem is identified and fixed, which is not in the foreseeable future. Isn’t this some sort of crime, like extortion? This “service” does not even rate one star but there is nothing lower.

by B2bpmb

I can be in my home on my home network with speeds around 24mbps and it still won't play. Picture freezes, sound stops, sound isn't in time with the picture, random jumps forward or backward 30-45 seconds or more. Often it says I don't have access to certain channels, which is a lie, because I do have access it just chooses not to provide them at that time. Terrible experience. Even tried it on my work network at speeds of 56mbps and the same thing happens.

This app could be so much better, both features and if it would actually just work. Very disappointing since it is a major part of their marketing of the product that you have access to watch when you are not at home or on other devices in your own home and they can't deliver.

How about a discount until you get the product you describe to your customers actually working. Oh, and I have tried deleting and reinstalling the app numerous times, am running the most updated version of both the app and my operating system.

by Julsam18

Failed since the purchase of Direct TV. I’m still having issues with U-verse. They are trying their best to fade it out but there are people out there that bought into this lousy system years ago and grew to like it.
After the purchase of DTV AT&T quite improving U-verse. It’s only going to get worse since the most resent purchase of TW. I’m paying AT&T monthly for TV, phone and internet but if I want to watch a series I have to download the networks app and pay for it when I’m already paying for it!!
This is due to the fact that their OnDemand is weak at best. You waited to long to update your Data centers, switches, and fiber.
Don’t get me wrong when all else fails copper and the old pulse system will still work. Unfortunately you decided to decrease your battery reserve and pray your generators turn on.
Owning spectrum is great but fiber is the future and if you don’t update your servers to accommodate the fiber your ability to provide fast quality service will fail in the near future.