Contact Wattpad Support

by Delakat

Wattpad has been on every handheld device I’ve owned since I created an account five years ago. I can honestly say that this app was my favorite app hands down until recently. Yes, I still love and use Wattpad but I don’t spend nearly as much time reading on there as I used to. This is due to the ads and the update with premium accounts. I don’t mind ads at all as that is how apps are kept free but it seems like I get an ad after every single chapter and I’m constantly asked to go premium. With the change of the logo recently as well, I feel Wattpad is in a different place than it was when I joined 5 years ago but not in a good way. We need to move forward but not so much so that it becomes an entirely different thing. There have always been ads and I don’t expect ads to be wiped out completely but it is ridiculous how often they pop up, I also find it quite obnoxious that I am asked to go premium every single time I open the app. It is safe to say that Wattpad has become more of a money making operation than one that values its writers and readers. I don’t think it is much to ask to reduce the amount of ads a little bit and try to make the app about the people using it again. I’m still going to use this app but I have resorted to other FanFiction websites and apps as it is not nearly as enjoyable as it used to be. I do hope you can take both our opinions into consideration more directly. Thank you.

by Mac And Cheese Girl🙃🙃

I’ve had this app coming up two years, and it has definitely grown my love for reading. This is the first app I open when I wake up and the last one I open before I go to bed. I’ve probably read over 100 books, and I have over 12 in my library. Wattpad is probably my favorite app I have on my phone. However, I do find one thing troubling. As most people who have the app are aware of, if you do not save a book to your library, once you exit it out of it it is most likely lost forever. Now, I know this is probably not a big problem for people who know the title and other things about the book, but for people who sometimes choose a book just based on the description and do not look at the title (me), this poses an issue sometimes. I was reading a wonderful book a couple days ago, and I had gotten about 30 chapters in. I guess I had gotten so absorbed in the story that I had forgotten to save it to my library. Well, my family and I had traveled into the country, so we had no internet. When I opened up the app, a notification popped up that i needed WiFi to continue reading. I pressed dismiss. Long story short, it exited out of the book, and I can’t find it. I think it would be really helpful to have an option to look at a recently opened or recently looked at page where books that you had previously read but hadn’t been saved could be seen. This would be EXTREMELY helpful! Other than that, LOVE the app!

by Steph 🥳

Off the bat, the app is amazing. I’ve had it for three years. Over the years, I’ve read amazing books and some that weren’t so amazing. I met some amazing authors and a few friends I didn’t know I would meet. It was an online library and hang out that I never knew I actually needed. My friends and I have all collaborated on stories or written each other nice messages on our message board. We all got to answer and write them, except me. I since then deleted the app and haven’t re-downloaded it until a few months back to see if I would get the email to verify my account and allow me to post messages or reply to messages on my board. Nothing. I tried changing my email to see if it was wrong or going to the help page the creators so kindly offered. I checked everything, did everything the help said. Still nothing. This has been going on for two months. TWO MONTHS and still nothing. I don’t understand if it’s just me or if others have experienced this. It’s getting very annoying to the point where I might cry of frustration because of how infuriating this gets. I am sick and tired of waiting and trying and repeating a whole cycle I shouldn’t have to repeat if it was that simple to fix a posible bug. Again, I don’t know if others experienced this or if it’s just me but I’m exhausted from waiting around almost an hour to see if the email got sent or not. Please fix this or at least read this review and say something to make me feel better.