Contact Air NZ

Contact Air NZ Support


Company Name:

About: Flies to over 260 destinations from NZ to Australia, the South West Pacific, Asia, North America,
South America and the United Kingdom

Headquarters: Auckland, Auckland, New Zealand.



Air NZ Customer Service 💢

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Air New Zealand



Verified email ✔✔

E-Mail: airnzmappsupport@airnz.co.nz

Website: 🌍 Visit Air NZ Website

Privacy Policy: https://m.airnz.co.nz/privacy

Developer: Air New Zealand


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Get Pricing Info for Air New Zealand
Contact Air New Zealand! Or Contact Support
Need help using Air New Zealand? Try their Help Center now!
Air New Zealand in the News!


Social Support and Contacts

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Air New Zealand on LinkedIn!



Privacy & Terms:

https://www.airnewzealand.co.nz/website-terms-of-use






4 Most reported problems 😔💔

4.6 out of 5
Gillian Gordon
2023-08-25

My Air NZ app in my iPhone will not work. I keep getting an error message that says “Try again” Very frustrating. What can be done to rectify this?

Poor website and iphone7 navigation

2022-05-04

by Reihau

Is it my imagination but I’ve been trying for 2 days to book a multi-city, international flight to/from the USA using both the Air NZ website and app. Either way, it is extremely difficult to navigate. I’m going to instead book the flight on United (with codeshare to Air NZ) as I know for sure that multi-stop bookings are allowed. I now remember trying to do this last year as well and was equally disappointed that it was impossible to do...

Really terrible app.

2022-05-11

by Adamstrathearn

Extremely frustrating experience working with air New Zealand and this app I’ve gotten used to using airlines apps but was extremely disappointed with air New Zealand’s app. Tried to add an extra prepaid bag but impossible to work with. Had to call in and was charged a massive service fee to do something that should be able to be done online. Clunky app and really unhelpful. Using this app makes me not want to ever fly air New Zealand again

If I could give a zero rating I would

2022-05-18

by Rte1913

App was previously working OK, at least to display my flight information. For some reason it is completely broken now, even after I went through the tedious process of signing it into something called “airports”. Also tried repeatedly to enter my booking manually, using “booking reference #”. Got repeated error messages. Hey, team, what happened to this app?


Have a Problem with Air NZ? Report Issue




Why should I report an Issue with Air NZ?

  1. Pulling issues faced by users like you is a good way to draw attention of Air NZ to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Air NZ customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Air NZ.


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