Contact Picture Safe Support

by FJABoston

So I have been using your app basically since lunch. I’ve already had one discrepancy where you did a security update many years ago and I got locked out of my app and lost so many photos. I recently had an issue since iOS 16 came out and lost a batch of back ups. After doing a lot of restoring, I finally was able to get back into the app and recover use of my latest photos. I have not had an issue for years until now. I tried to import my photos back into the app like I have in the past without a problem except now they show up in the app on my computer through iTunes, but not actually in the app. I also keep getting prompt to all of a sudden subscribe.. I paid for this app a long time ago. I go through restore purchases, and the subscription goes away, but lingers in the settings and still nothing works accordingly. Very frustrated.

by EXTRA-ECCLESIAM-NULLA-SALUS

Don’t appreciate buying your app out right, and then all of a sudden being told for all the bells and whistle’s and improvements I have to pay a subscription price.
When I paid you the first time, that was to include all the updates that were available for your app. Now I have to pay for all of the new benefits?
I realize developers have to wait, but so do I. If I had to convert all of the apps (on my iPad) I have bought into “subscriptions”, I would be paying thousands of dollars every year for these silly apps.
Watch Out people!
The ethics here is really low..

by Sesus22

Was a great app I would of gladly given 4.5 stars until their recent update where they are FORCING current users to pay them $4.99 MONTHLY to import and save videos. So now the app is almost useless unless users pay $4.99 a month.

Why would we need to pay a monthly fee to keep our own data on our own devices? You don’t host our data on your servers, right?! So why is this fee now mandatory?

I could understand a fee to buy the app. But an ongoing fee every month is just stupid.