Contact WRAL News Support

by Kdiard

The articles themselves are full of grammatical and syntax errors, but that’s every local media outlet these days. The most annoying thing is the app itself will give an error message almost every day (cannot load) and when I sent a trouble-ticket requesting assistance, WRAL’s tech support told me to delete it and reinstall when that happens. WHEN that happens? Every time? No thanks, I’ll just read the news elsewhere. (And it happens on three different devices with at least two bars-strength signal throughout multiple updates on two providers (AT&T and US Cellular,) so this is not a device-specific issue). The app is fine when it works, just not sure why It’s such a challenge to use.

Another concern I can’t seem to get an answer for is why so many news stories click out to B-side news sites that moments into reading a supposed news story, you get a “You’ve won a FREE iPhone, you have 5 minutes to claim it!” pop up. You have to completely close the app, there’s no way to close the pop up. Seems scammy and frankly, a little trashy for WRAL. I’m surprised they associate their site with clickbait like that. And from the list of stories on the main page, there’s really no way to know what’s real news and what’s not. Talk about “fake news.” *eye roll* C’mon, WRAL, you’re better than that.

by Wombatmatty

Lots of grammatical / spelling errors and TONS of useless notifications, even when I adjust the notification settings. Jesus... ease up on the notifications. And not just the number of them... but also when they come out. Example... get an amber alert notification. About 20 seconds later, I get a second alert saying the child was found. When I find reputable news coverage about it, it shows that almost 24 hours passed since the alert was issued and when it was cleared. Is this just the people behind the scenes blasting alerts just to get you into the app?

I also ‘like’ how titles are a little deceptive. Take one that talks about “local landlord, energy firm propose.....” When you click the article, it talks about MAINE.

And it’s odd how I download this app and suddenly I get emails to the email registered for the Apple ID from WRAL sports fan... claiming I signed up for sports emails. No. I didn’t.

by KT-dissapointed

I grew up with WRAL. It was always the default TV channel at our house for news, sports & weather.
While growing older, I don’t think my political views have changed that much, but obviously we’re not in sync as much as before. I had noticed WRAL seeming to lean more to the liberal side of reporting a few years ago. Not just nationally, but statewide and locally.
You won’t notice it as much from the TV station as much as you do the with the website! The website was where I’d go several times a day to check the headlines and weather. Once they started linking opinion stories from The NY Times, it was obvious where the producers were headed.
And the political cartoons were always bashing Conservatives in office at every level!
Just when you thought they were getting worse, they “partnered” with NBC and took it to a whole new level.
Maybe I’m not as “woke” as they think I should be. I find myself streaming more TV and bypassing the political ads now.
You asked me to rate the App and here you go. Wanted a quick glance at the tracking of the hurricane. Haven’t opened the app in awhile.
I can get along without it.