Contact Fuelly Support

by Groupeone

What on earth have you done with your app?!!?? You’ve destroyed it. I am so angry with your app and your company. I have been using your app as a paid customer since the first version of Gas Cubby (before it became Fuelly). Once you changed the app to Fuelly, your app has gone down the tubes.

Recently, I discovered my password no longer worked and I have had to register a new password for the third time. Syncing constantly stalls and fails. I’m constantly forced to log in. And today, after having to re-register for a third time (and being greeted with what appears to be a phishing pop-up ad on your website), I learned that your app and server have not recorded any of my entries since March 2016. More than a year of data has been lost including major service I had on my car.

You have the temerity to push me to upgrade without showing what benefits doing so would offer. I’m furious. Pencil and paper would be more effective than your app. Consider me to be an ex-customer.

by StockbrokerUSA

I paid for this app quite a while back and all of its features and loved using it. But it became obvious that they wanted me to pay more when the app started having pop ups to add on a monthly subscription fee. I would always decline and continued using the app. Now the location services are disabled and it requires a subscription to use that feature. It won’t be long before the entire app is unusable despite paying for it.

That is like going to the store and buying a vacuum cleaner under the understanding that it will work until it gives out. Instead, while it is still working, the vacuum salesman shows up and says they are disabling the vacuum unless you pay them more and that they could care less the circumstances of your previous payment.

Shady. I partially blame Apple for letting this practice go on. I can understand if Fuelly stops with updates due to additional costs but not changing what I have already purchased.

by Smoothoperator

I have used this app for years. All of a sudden today’s update removed one of my two vehicles and introduced ads so intrusive that I could barely navigate it to try to see what records I actually had left. I finally bite the bullet and subscribed for a year just so I could work with it enough without ads to figure out what was going on. The ads were ridiculously intrusive! I have spent hours re-building my data records and in reading other’s reviews I now see that probably I could have been grandfathered into the app without a forced subscription. I am now pretty discouraged from continuing my use of it, and I am not in the least bit happy about a forced yearly subscription for an app that I had already been using for years! You can count me as a very unhappy subscriber. I didn’t ask for new bells and whistles. I was quite happy with it as it used to be. This is not the way to treat your users.