Contact SIXT rent share ride plus Support

by Blakanyon

I rented a car and prepaid for it for 4pm last Monday, I went to go get my vehicle and upon arrival they asked for 200$ deposit, would have been nice to know. The person at the counter gave me options that did not work for me and treated me like I was being rude or unreasonable. I decided to 20 minutes later come cancel my reservation as I could not book a flight in time for it to make sense for my business trip. I came back to the new people at the counter talking about how rude I apparently was, which having worked customer service in award winning companies I know I was not rude at all. They canceled my reservation and did not know when my refund would be given to me, that customer service would have to know, which having worked credit card processing as well I find to be outside of PCI compliance. It is almost Friday and no word from their customer support, which Sixt still has my nearly 300$ in money I already spent before hand. I am not going to use this company ever again and suggest you look into them further before working with them. Completely unsatisfied and I hate leaving reviews like this. Poor service, bad model, and a deplorable service agreement

by Blk XD40

Okay okay! I hate that I have to give them one star. REALLY HATE SEEING THAT STAR! Let me begin by saying F)?K Sixt! I turned to this company looking for my dream experience but instead they gave me a horrible nightmare at 7am.
Downloaded their app. Selected my car. Got the premium insurance, the $0 financial responsibility one. Paid (oh how quick they are to withdraw the cash from my account) and got the warming emails claiming CONGRATULATIONS YOUR BOOKING WAS SUCCESSFUL!
With all expenses paid, I confidently go to get my car only to be rejected at the desk because they excepted my payment on a debit card and I did not have a credit card on me. I sat and read through all of their paperwork and nowhere does it say I must bring a credit card in order to rent their vehicle. In addition to that, The transaction was already complete, with NO FURTHER FINANCIAL LIABILITY. In addition to that, the on-site manager took it upon himself to cancel my reservation due to “improper documentation”. I found this out only after contacting customer service. It’s now 3 hours later and I have missed work, my money is tied up, and I’m living a nightmare. Keep hiring (and being) as$h%!@s!

by Joie DiVi

This app books cars for wrong dates you will think you have it right until it sends you a confirmation and if you pay on the app- even if your dates are wrong- and even if you call customer service, they will not help you. When I realized dates were wrong on confirmation, I called, customer service said they knew the app was faulty but there was nothing they could do. Later I received a letter refusing to let me cancel and said that they would only move the dates out or charge me a $100 cancel fee!!! This happened to me and although I thought I liked the company when I booked with them before -not on the app- I will never use this company again. They would not take responsibility for their own mistake and chose to abuse their customer)me) instead. I am disputing their cancel charge. This is outrageous behavior!
Don’t make my mistake and pay on the app!!!