Box Status

Last Updated on 2026-04-13 by Box, Inc.

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Most reported problems

Not working

100.0%

- Annoying sidebar overlay

- Files are inaccessible

- App freezes

- Can't select more than one file at once to AirDrop

- Transfer shows as In Progress but never completes

- Error when trying to mark items as favorites

- Lack of support to solve syncing problems

Common Box Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Box network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Clear Box App Cache and Data:
1. On android, goto Settings » Apps » Box » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Box.

On android, goto Settings » Apps or Manage Apps tab.
Click Box » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Box » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
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Developer: Box

Jul 22, 2025, 02:13 PM
a iOS user from Glasgow, United Kingdom reported problems with Box : Not working
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