Diana app not working? crashes or has problems?

Diana Status

Last Updated on 2023-02-12 by sorakaze Inc.

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1 User reports:
App has problems

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Common Diana Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Diana app on iOS and Android devices. Solve all Diana app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Diana iPhone Issues and Solutions

Diana iOS app crashes, not working, errors
Diana iOS app network issues
Diana on iOS has black/white screen

Diana Android App Issues and Solutions

Diana has errors/crashing/not working
Diana server network connectivity issues
Diana has black screen

Diana iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Diana app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Diana app crashes or not working on Iphone (iOS):

Close and restart the Diana app on iPhone
Update Diana app to the Latest Version for iOS
Uninstall and reinstall Diana iPhone app
Update your iPhone to the latest iOS version

Fix Diana on iPhone unable to connect to server/internet connection issues::

To resolve Diana network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Diana black/white screen (blank screen) on iPhone:

Follow the Diana iOS app troubleshooting guide Here →

Diana Android App Issues and Solutions

Fix Diana not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Diana app issues:

Force Stop the Diana App
1. On android, goto "Settings" » click Diana app. » click "Force Stop".

Update Diana to the latest version on PlayStore

Clear Diana App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Diana app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Diana.

Fix Diana unable to contact server/ Diana internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Diana » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Diana » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Diana on android.

Solve Diana black/white screens issue on Android:

Follow the Diana android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at sorakaze Inc., developers of Diana.