Duet app not working? crashes or has problems?

Duet Status

Last Updated on 2024-11-14 by WINK TECH LIMITED

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Common Duet Problems & Solutions. Troubleshooting Guide

Table of Contents:

Duet iPhone Issues and Solutions

Duet iOS app crashes, not working, errors
Duet iOS app network issues
Duet on iOS has black/white screen

Duet Android App Issues and Solutions

Duet has errors/crashing/not working
Duet server network connectivity issues
Duet has black screen

Duet iPhone Issues and Solutions

How to fix Duet app crashes or not working on Iphone (iOS):

Close and restart the Duet app on iPhone
Update Duet app to the Latest Version for iOS
Uninstall and reinstall Duet iPhone app
Update your iPhone to the latest iOS version

Fix Duet on iPhone unable to connect to server/internet connection issues::

To resolve Duet network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Duet Android App Issues and Solutions

Fix Duet not working on Android, crashes, errors or is unresponsive:

Force Stop the Duet App
1. On android, goto Settings » Duet » click [Force Stop]

Update Duet to the latest version on PlayStore

Clear Duet App Cache and Data:
1. On android, goto Settings » Apps » Duet » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Duet.

Fix Duet unable to contact server/ Duet internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Duet » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Duet » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Duet

Contact Support

Verified email

Contact e-Mail: support@duetapp.net

Verified email ✔✔

E-Mail: support@duetapp.net

Website: 🌍 Visit Duet Website

Privacy Policy: https://duetapp.net/privacy/

Developer: Duet - Meet People You Resonate With

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