Contact Primal

Contact Primal Support


Company Name:

About: Decentralized social media and bitcoin wallet in one app. Our terms of use are
available at: http://primal.


 
  2026-05-09

Primal Customer Service 💢

Hard-to-find customer service info can be a red flag. Is Primal Safe to use?

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Primal Systems Incorporated.



Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Primal Website

Privacy Policy: https://primal.net/terms

Developer: PRIMAL SYSTEMS INC.




Privacy & Terms:

http://primal.net/terms



Can I trust Primal app?

Protect your data and wallet. We investigate the developer's website (Primal.net), verify they're legit, and uncover hidden scams or complaints.




3 Most reported problems 😔💔

4.9 out of 5

Trouble Setting Up Account

2025-01-21

by Wefivekings

I’m using this app for the first time. During the “Create Account” process it asks me to select several interests so that it can populate my feed, but it gives me no options to choose from and won’t let me proceed until I choose. Grrrr. Frustrating.

Early in its Vision

2025-01-22

by FriendlyNeighborhoodDev

Almost like Venmo with the ability to send BTC to others. Lightning network capabilities appear to not work with external wallets. Fees are not clear when buying sats.

Seems very promising, I’ll check back in later.

Likes from other apps

2025-01-23

by Depewzhang

When can Primal support to show likes from other Nostr apps other than hearts or thumbups? Right now Primal doesn’t even alert it…




Have a Problem with Primal? Report Issue




Why should I report an Issue with Primal?

  1. Pulling issues faced by users like you is a good way to draw attention of Primal to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Primal customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Primal.


Alternatives