Character AI Status

Published by Character.AI on 2023-11-23

Meet AIs that feel alive. Chat with anyone, anywhere, and anytime.

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User reports:
App has problems

User reports 3

problems reported in the last 24 hours

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Most reported problems

Not working

66.7%

33.3%

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Common Character AI Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Character AI app on iOS and Android devices. Solve all Character AI app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Character AI iPhone Issues and Solutions

Character AI iOS app crashes, not working, errors
Character AI iOS app network issues
Character AI on iOS has black/white screen

Character AI Android App Issues and Solutions

Character AI has errors/crashing/not working
Character AI server network connectivity issues
Character AI has black screen

Character AI iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Character AI app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Character AI app crashes or not working on Iphone (iOS):

Close and restart the Character AI app on iPhone
Update Character AI app to the Latest Version for iOS
Uninstall and reinstall Character AI iPhone app
Update your iPhone to the latest iOS version

Fix Character AI on iPhone unable to connect to server/internet connection issues::

To resolve Character AI network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Character AI black/white screen (blank screen) on iPhone:

Follow the Character AI iOS app troubleshooting guide Here →

Character AI Android App Issues and Solutions

Fix Character AI not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Character AI app issues:

Force Stop the Character AI App
1. On android, goto "Settings" » click Character AI app. » click "Force Stop".

Update Character AI to the latest version on PlayStore

Clear Character AI App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Character AI app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Character AI.

Fix Character AI unable to contact server/ Character AI internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Character AI » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Character AI » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Character AI on android.

Solve Character AI black/white screens issue on Android:

Follow the Character AI android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Character.AI, developers of Character AI.

100% Contact Match

Developer: Character.AI

E-Mail: [email protected]

Website: Visit Character AI Website

About this app

Immerse yourself in captivating stories, get homework help from your favorite anime personas, learn a new language, and even write a novel… all with the help of the most advanced AI assistant that YOU design! Character AI is powered by our own proprietary technology founded on large language models (LLMs) we build and develop from scratch. The only limit is your imagination and we encourage you to push the frontier of what’s possible with this innovative technology. Welcome to the C. Experience the power of super-intelligent chat bots that hear you, understand you, and remember you. AI community We’re excited to see what you bring to life! With the official mobile app for Character. Meet AIs that feel alive. Chat with anyone, anywhere, and anytime. Please remember that everything Characters say is made up!