Contact SimOptions Support
Company Name: MWS HK LIMITED
About: SimOptions: Your Ultimate Travel Companion for Prepaid eSIMs with Global
Connectivity
Discover the future of travel connectivity with SimOptions, your
go-to app for digital eSIM solutions that keep you connected in over 180
countries. Purchase, activate, and track your eSIM in minutes—no more
expensive roaming or hunting for local SIM cards.
SimOptions Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of MWS HK LIMITED
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit SimOptions Website
Privacy Policy: https://www.simoptions.com/privacy-cookie-policy
Developer: Sim Options
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Protect your data and wallet. We investigate the developer's website (Simoptions.com), verify they're legit, and uncover hidden scams or complaints.
3 Most reported problems 😔💔
Technical Problems App and Help Desk
by TyDyPy
The app won’t refresh on my phone. So it doesn’t read the accurate amount of data used. The top up data only adds if the old data is used up. Even though I used all my data, the app won’t reload or refresh to show my data is used, therefore it won’t add my data top up that I purchased.
I’ve refreshed, logged out, deleted the app, and redownloaded and it hasn’t updated or refreshed the app. I messaged customer service, but the help chat keeps deleting my conversations with the help chat every 10 seconds.
Seems to be technical problems with the app itself and the help chat website as well.
Decent!
by Hanreed333
Make sure you create an account BEFORE purchasing your eSIM. That is the only way you’ll be able to track your usage within the app. Any purchases made before making an account cannot be added to your account and you have to start a customer support chat to check on your data usage. Otherwise, the setup process was one of the easiest installations I’ve ever done. Fantastic prices too. I recommend!
Good option for getting an international eSIM
by Tman9999
Just purchased my first eSIM from SimOptions and downloaded their app. One thing I noticed when I went to buy my eSIM was that the options on their app didn’t match the options on their website. There were more on the website. Minor point, but something to be aware of.
Have a Problem with SimOptions: eSIM Travel, Data? Report Issue
Why should I report an Issue with SimOptions: eSIM Travel, Data?
- Pulling issues faced by users like you is a good way to draw attention of SimOptions: eSIM Travel, Data to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a SimOptions: eSIM Travel, Data customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using SimOptions: eSIM Travel, Data.
