Contact Rapsodo MLM2PRO Support

by MRK411

Bugs happens with any new product, and I’m trying to be patient while a fix is made. The app won’t sustain a connection to my MLM 2 unit and when I do get a connection I can’t update the firmware to use it - the app crashes every time. I’m up to date with my iOS version and have tried what Rapsodo’s support team has suggested to others since they haven’t replied to me yet. Bottom line - I’m sure it’ll get fixed but I’m very disappointed in the customer service and the overall launch of a product that was so hyped up by the golf community. Update - it’s been 2 weeks since I got my unit and despite a pretty good first exchange with rapsodo support, I was passed on to someone else who I’m lucky to get a response from within 48 hours. Still doesn’t work, still won’t connect. If rapsodo monitors these reviews please give your customers some kind of update or give us something to keep us from returning your $700 paperweight. Because that’s all it is right now.

Update 5/4 - new app version does not work. Customer service/tech support is useless. Rapsodo get your house in order. Shameful.

by DeeDubbleU52

Same as other reviews have described… I was eager to get the much anticipated MLM2PRO when I was “lucky” enough to order one before they sold out almost immediately on early launch. Unfortunately, the MLM2PRO will not connect to my Wi-Fi (I work from home and have higher tier high speed internet, a high end modem, and mesh router system, with no issues connecting the countless other devices in my home). As a result, this product is virtually useless and non-functioning. I have tried downloading, deleting, and re-downloading the App, along with several other recommended “fixes” I had to search for online. Unfortunately, Rapsodo does not provide phone customer support for golf products, so I’m stuck waiting on an email reply from Rapsodo, after emailing them for help. Meanwhile, this comes with a “free” 1-year premium membership, valued at $199/year after the first year, as part of the overall purchase price, which is wasting days going unused while I wait on support hoping they can get this product to work. Do yourself a favor and wait for them to fix the bugs before purchasing.

by Infamousrobby12

I’ve had the MLM2Pro since it came out and my personal take on it is, you’ll hate it if you use it long enough.

I was shocked at the value the first month. There were a few bugs but it was manageable. After many months i absolutely hate it. The dev team constantly roll out features but it has many bugs and they break something new EVERY TIME!

Being a software engineer I can tell you this is purely due to incompetence. This typically happens with bad company culture where they have dedicated QA. I decided to check the team out on LinkedIn and what do you know - fully dedicated QA team for testing.

With constantly missed shots, app crashing, app freezing, and for the love of GOD WRONG ELEVATION ALL THE TIME, this has become the first product I’ve ever hated to my core.

Literally anything is better than this product.

Old review:

Absolutely fantastic product with a pretty good app. The main pain points is that you have to set the playback speed whenever you change a single setting! This is very annoying since people are using this for swing analyses. Please, make the play back settings part of the global state instead of local . Any changes should be a key value update verses a complete reset. It would be nice to enable editing the club for a recording too! I forgot to change from a 4 hybrid to the driver and it corrupts the dataset. Otherwise, wow - hands down the best value and possibly better than 1-3 k options too.