Contact GraceChat

Contact GraceChat Support


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About: Feeling lonely, unhappy, misunderstood, or just wishing you have some friends
that really get you? We can fix that. We are a social app that allows you to
quickly match, chat and hangout with people.



GraceChat Customer Service 💢

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit HRU Website

Privacy Policy: https://www.heyhru.com/privacy

Developer: Alex Bright







12 Most reported problems 😔💔

4.4 out of 5
Beth Cummins
2026-05-11

im really loving this app let me start by saying, im hooked! that being said... is there someway to trouble shoot this app? or talk to someone that can help?

Tayauna Benton
2026-04-05

I have cashed out 3 times $50 dollars and it's still processing what is going on?

Janette Swartz
2026-03-03

I can't get back n the app and I cashed out at $12 n I never got it

Andrea Bedoya
2026-03-02

Hello, I need urgent assistance. I can’t log into my account and I had a balance of $254. I previously tried to withdraw my earnings, but the system did not allow the withdrawal, and now my account appears to be closed. I want to clarify that I have not violated any policies. Everything was in compliance, and my photos were authentic. I kindly request that you review my case, explain the reason for the closure, and restore my account so I can access my balance. I look forward to your response.

Andrea Bedoya
2026-03-02

I am writing to formally request the immediate review and restoration of my account. I am currently unable to log in, and the system is not allowing me to access my account. At the time access was removed, I had an available balance of approximately $254. Additionally, I had previously attempted to withdraw my earnings, but the system did not allow the withdrawal before the account was closed. I want to clearly state that my account was operating fully in compliance with your platform policies. I did not violate any rules, and all content on my profile was legitimate and authentic. There was no prohibited activity from my side. For this reason, I respectfully request: A clear explanation for why my account access was removed. An immediate review of my account activity. The restoration of my account so I can access my balance. Clarification regarding the status of my $254 balance. It is unfair to accumulate earnings legitimately and then lose access without prior warning or explanation. I kindly ask for urgent assistance in resolving this matter. I look forward to your prompt response. Sincerely, [Your Name] Account ID: 6303703

Jamie Wakefield
2026-02-16

The app is having a lot of issues. You guys are taking money from me saying that I'm in violations but there are no violations that are occurred it is your programming and your software that needs to be fixed. As an example the app says that there's a child in the screen no children live with me. The app has literally docked me $35 $7 every day for no reason. The app will tell me it cannot see my face and my face is there. I would like money for my inconveniences for all the money that the app has stolen from me.

Jamie Wakefield
2026-02-10

This is my first time using grace chat. I made 100. But as I am trying to receive my cash out the app tells me that it is processing. I'm in need of the $75 that I made and I am expecting that into my PayPal account. When I receive my $75 I will continue chatting on Grace chat. There are also other issues with this app. As I use the app there are warning messages that come up stating that I have a child on the screen when I don't even have a child in my household. And it's taking money from me. The app also request that I speak over people as they are speaking to me and there's a warning that comes up saying that I'm not talking enough. So that means I'm supposed to over talk to people who I'm having a conversation with. This AI system is glitching and you guys should fix it. The app keeps claiming I'm in violations that I'm not in violation of. Number one I have no children in my household so there's no way that a child could have been on screen. Number two when you're having a conversation with someone you just don't over talk them. So because the other person is talking a violation occurred because I was not talking because I was waiting for the other person to finish their conversation. But the app keeps sending me these violations that are not valid.

Tiffany Morris
2025-08-23

Redeemed $2 twice and never received it!!!

Wayne
2025-07-23

Why do I have to keep purchasing text time and I’m a paid member..seems somewhat scammish

Really needs to be fixed

2024-10-23

by Mikookayig

nice app but really irritating that since this new update, im waiting for app to load but like.. why isnt it loading, and i wanna delete and reinstall the app but i dont wanna lose my data and quiet irritating that ive had this app for little over months now and i dont know what to do because it just keeps saying network error and my profile isnt loading and chats arnt loading.

I have a problem.

2023-11-02

by Xcirrus

The game was fun, but for some reason, the game takes me out. I have to register again in my account and things return to normal, but the last time I try to register in my account, but it does not work. It seems as if I lost my account ..! Every time I try to link to the Google account in which I registered for my account, but it continues to make another account, and I do not want that because I lost the people I was talking to, so in short, the problem is that I cannot return to my old account in the game, why is this happening..?

it's so crappy to be honest

2023-11-09

by Raaaet

When i saw this game I download it cause it had my age limit but when i selected my age it said I wasn't old enough then I selected a character to realize you can't even change it? Why? There lying to kids about the age and just lying about there game that's just so crappy and it's so buggy and glitchy there is nothing to do its a horrible crappy goofy ahh game tobe honest.




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