Contact Hola Barcelona Support
Company Name: Transports Metropolitans de Barcelona
About: Download our app, with it you can get around and visit Barcelona without
worrying about anything: search for routes and transport alternatives, find the
most emblematic places in the city, buy transport tickets to get around and
carry them comfortably with you in the app.What are you waiting for?
The best
transport options at the best price - guaranteed
Buy your travel cards for
public transport (metro, bus, train and tram), .
Hola Barcelona Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Transports Metropolitans de Barcelona
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Hola Barcelona Website
Privacy Policy: https://www.tmb.cat/ca/politica-privadesa
Developer: Transports Metropolitans de Barcelona
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3 Most reported problems 😔💔
Way too slow, not worth dealing with
by Kingdrockula
EDIT: I was on wifi, no VPN, and had a solid internet connection. Also what? An app that is used underground to make payments for a subway needs impeccable internet to even open the app? Did you even think through that response?
Downloaded the app, opened it, and it took literally 45 seconds to get past the preload screen. Then clicking anything, including ticket purchase, took at least 20 seconds. I’m not dealing with this. Maybe the app works well and it would have been useful, but I’m not going to find out. I seriously doubt that I would have dealt with anything but a buggy, stressful app, which is why I uninstalled this app 10 minutes after downloading it.
Don’t bother
by Bick Chan
Bought it before I landed. You can’t redeem it at the airport so you can’t use it to get to your hotel. I had to pay for that bus ticket. Went to the metro station the next day to redeem it and when I tried to get on a bus it didn’t work. Tried it at the metro and it didn’t work, had to pay for that ticket to and from. No place to exchange it was open on Sunday so I had to pay for another metro ticket to and from. Finally found a place after 3 days to exchange it for a working ticket. Also, it doesn’t work on yellow bus lines, only the red.
If you are only going to use the red bus line and metro then it is probably worth buying at the ticket station when you get there.
Can’t Create an Account
by Swavoroski
I bought a 5 day pass online and have tried several times to create an account after downloading the app. Every time it gives me some password error. So I tried to create an account online via the tmb service they use and then logging into the app but that failed too. Seems like I’ll just have to rely on the email they sent me and hope for the best once we get there.
Have a Problem with Hola Barcelona? Report Issue
Why should I report an Issue with Hola Barcelona?
- Pulling issues faced by users like you is a good way to draw attention of Hola Barcelona to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Hola Barcelona customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Hola Barcelona.
