PrePass Status

Last Updated on 2026-03-26 by PrePass

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Most reported problems

Not working

100.0%

Common PrePass Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve PrePass network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the PrePass App
1. On android, goto Settings » PrePass » click [Force Stop]

Clear PrePass App Cache and Data:
1. On android, goto Settings » Apps » PrePass » Storage » click [Clear Data] option. This clears both data and cache.
2. restart PrePass.

On android, goto Settings » Apps or Manage Apps tab.
Click PrePass » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto PrePass » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch PrePass

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Developer: PrePass Safety Alliance

Dec 14, 2025, 04:46 PM
a AndroidOS user from Nashville, United States reported problems with PrePass : Not working
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