Contact Key West Rides Support
Company Name: Via Transportation, Inc.
About: Key West Rides makes it easier than ever to move around Key West — with a few
taps, book a ride using the app and we’ll pair you with others headed your
way.
How does Key West Rides work?
- Key West Rides is an on-demand travel
concept that takes multiple passengers heading in the same direction and books
them into a shared bus.
Key West Rides Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email
Contact e-Mail: [email protected]
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Key West Rides Website
Privacy Policy: http://www.cityofkeywest-fl.gov/privacy
Developer: Via Transportation Inc.
3 Most reported problems 😔💔
Bed service
by AproditeS
Inaccurate ETA, almost never available in 30min time period, most of the time what you scheduled either comes early and lives without waiting or when you expect it to come comes late. You request for 11:00-11:30 , scheduled before 11 or after 11:30 . Since I started using this I struggle with their service. Says at 8pm but nothing available after 7pm . . Right now I was expecting to get a bus at 11:53 and when I get to the bus stop wait time changed 12 minutes more. I cancelled it at nothing was available within next 40 minutes. Okay i got lyft lost my money, can’t use this monthly pass I have I guess. I thought lets try from where I am going to next destination. I put 12:45 getting 12:05- 12:35 . Tried to put 1pm now I get only 1:39 pm. Unpredictable and unreliable. much After my monthly pass expires i won’t even try to bother to get another one with this bad service
Doesn’t work properly, if at all
by Friendsfam
Location of the bus doesn’t update, time until arrival constantly increases or at the least fluctuates, several minutes past supposed arrival time. This system needs serious work, if it’s even still functional.
Broken App
by Rcroberts22
Downloaded app, doesn’t function.
Won’t take payment details
Won’t take drop offs
Useless for me
Have a Problem with Key West Rides? Report Issue
Why should I report an Issue with Key West Rides?
- Pulling issues faced by users like you is a good way to draw attention of Key West Rides to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Key West Rides customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Key West Rides.
