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Company Name: Simly
About: Tired of paying sky-high roaming charges while traveling? Say goodbye to those
pesky fees with Simly - the app that brings you affordable eSIM plans starting
at just $1.2/GB! Experience the best in travel connectivity and mobile data with
our easy-to-use app.
Simly Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Simly
Verified email ✔✔
E-Mail: hello@simly.io
Website: 🌍 Visit Simly Website
Privacy Policy: https://simly.io/privacy
Developer: Simly Ltd
3 Most reported problems 😔💔
Does Not Work - Scam
by ~>hh
I had a disappointing experience with this eSim app. I purchased the Europe Region eSim with the intention of using it in Cyprus, but unfortunately, the activation process took much longer than expected. Eventually, I encountered an error message stating that the eSim could not be activated, prompting me to contact Connect for assistance. I reached out to their customer service via WhatsApp, but the response time was frustratingly slow. Despite sending numerous screenshots and explaining the issue, their replies only offered generic advice that proved ineffective. I genuinely wish I could share screenshots to illustrate the poor quality of their customer service and the eSim itself. Overall, my experience with this app was regrettable, and I cannot recommend it due to these issues.
Loved it until it started glitching on me.
by Ethoteric
I’ve been using Simly to help a soul in Gaza and have been topping up their e-sim since April. Everything’s been fine up until yesterday when I tried to top up and saw there were two options to get 20GB—one for $21 and one for $4. I thought this was odd and against my better judgement, I went with the $4, hoping it may have been some sort of deal. I made sure the app was updated and opened it back up to see that there was no change. I deleted the app and reinstalled, and still nothing.
After I contacted customer service, they tried helping and asked me to check each time to see if more data had been added but still, nothing happened. At that point I asked for a refund to which they said it’d take 15 days to process. An incredibly long time. I asked them if it was even worth attempting to top up again and they told me to “give it some time.”
The soul in Gaza I’ve been helping is literally running out of time. They’ve already used up 90% of their data and I can’t even help them without risking my money going nowhere.
Not pleasant experience
by Mr.3BouDi
I purchased the European pack it was working fine at the first week after that I kept having issues with the internet, it says that I have 5G and but I can’t access anything.
I contacted the customer service they told me to reset my device :) which is the first thing I did before contacting them. After that there were no response from them and I had to use any wifi around when the issue happens.
2 stars for the value only :)
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