Lumi Status

Last Updated on 2026-05-19 by Bramol Limited

I have a problem with Lumi

Are you having issues? Select the issue you are having below and provide feedback to Lumi.

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4 User reports:
App has problems

User reports 4

4 Problems reported in the last 24 hours

Most reported problems

33.3%

Something else

33.3%

Account

16.7%

Not working

16.7%

📋 2 Reported Issues:

Carol Sculles 2025-09-23

I an being charged $49.99 a month for nothing and having extreme difficulty in cancelling this account. Please CANCEL this account at once.

Jane Silverman 2023-09-06

I an being charged $49.99 a month for nothing and having extreme difficulty in cancelling this account. Please CANCEL this account at once. You have nothing I want and you are stealing from me.

Showing 1-2 of 2 reported issues:

Have a Problem with Lumi: styling & shopping? Report Issue

Common Lumi Problems & Solutions. Troubleshooting Guide

Table of Contents:

Lumi iPhone Issues and Solutions

Lumi iOS app crashes, not working, errors
Lumi iOS app network issues
Lumi on iOS has black/white screen

Lumi Android App Issues and Solutions

Lumi has errors/crashing/not working
Lumi server network connectivity issues
Lumi has black screen

⚠️ Troubleshoot | Fix Now in One Click

Lumi iPhone Issues and Solutions

How to fix Lumi app crashes or not working on Iphone (iOS):

Close and restart the Lumi app on iPhone
Update Lumi app to the Latest Version for iOS
Uninstall and reinstall Lumi iPhone app
Update your iPhone to the latest iOS version

Fix Lumi on iPhone unable to connect to server/internet connection issues::

To resolve Lumi network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Lumi Android App Issues and Solutions

Fix Lumi not working on Android, crashes, errors or is unresponsive:

Force Stop the Lumi App
1. On android, goto Settings » Lumi » click [Force Stop]

Update Lumi to the latest version on PlayStore

Clear Lumi App Cache and Data:
1. On android, goto Settings » Apps » Lumi » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Lumi.

Fix Lumi unable to contact server/ Lumi internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Lumi » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Lumi » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Lumi

Contact Support

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Style Theory Website

Privacy Policy: http://www.styletheory.co/privacy

Developer: StyleTheory Private Limited

‼️ Outages Happening Right Now

May 03, 2026, 10:58 PM
a iOS user from Wyman, United States reported problems with Lumi : Login
May 03, 2026, 10:58 PM
a iOS user from Wyman, United States reported problems with Lumi : Login
May 03, 2026, 01:45 AM
a iOS user from Nanaimo, Canada reported problems with Lumi : Not working
Sep 23, 2025, 05:35 PM
a iOS user from Yuma, United States reported problems with Lumi : Account
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